Cook Siding & Window Co Inc

Cook Siding & Window Co Inc

Cook Siding & Window Co Inc
301 Kessler Mill Rd, Salem VA, 24153 USA

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
7/1/2013
Certifications & Awards
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

4.5 (6)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "LOCAL COMPANY - DID JOB VERY GOOD"

    - R.P, | Roanoke VA
    May 22, 2015

  • "Customer asked us not to share his/her review."

    - X.X, | goodview VA
    Sep 28, 2013

  • "deliver a quality job on time"

    - J.L, | roanoke VA
    Jul 12, 2013

4.5 (6)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "LOCAL COMPANY - DID JOB VERY GOOD"

    - R.P, | Roanoke VA

  • "Customer asked us not to share his/her review."

    - X.X, | goodview VA

  • "deliver a quality job on time"

    - J.L, | roanoke VA

  • "practice what they sell- quality products and service."

    - D.L, | goodview VA

  • "Customer asked us not to share his/her review."

    - X.X, | roanoke VA

  • "care about theri customers & stand behind their work"

    - K.S, | roanoke VA

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Google
4.3 (65)

Google Reviews

Contractor reviews from customers on Google

  • "We had a good experience with cook siding we had a bay window installed on our older home about 15 years ago from a man who work there named Troy goad he was very professional and the job was done right we sold our home moved to Charlottesville 11 years later we are now back in Vinton we have had gutters done by Cook's siding and windows once again their quality work has made us happy this company is very good in quality and with their workers and their cost we are very pleased with them so if you need Windows or siding or gutters or anything that does for your house this is the place to call"

    - B.M, Jul 14, 2021

  • "UPDATE: Jesse, the company owner, worked with me to complete the job. He is a very professional and apologized for the concerns I had. In addition, he knocked a much larger amount off my bill and completed the job in a reasonable time. I really think that Cook Siding is a good company but that my incident was an unusual circumstance. Overall, I can recommend them now that the owner addressed my concerns. I'm sad to say that my job is still not finished after paying $21,000 for new windows, siding, and gutters. After 6 months of waiting, dozens of phone calls, tons of texts, and lots of emails, I am unable to get them to finish the work. I've tried to be patient, and I understand that COVID has influenced production, but I am so tired of companies blaming everyone else. They told me it would be 6-8 weeks from signing the contract to installation, but it was over 14 weeks until they initially came out, and it's now been over 6 months. I want everyone to know that they have their customers sign a contract that says "We are not responsible for manufacturer errors," so if you have a problem, they will blame the manufacturer and insist that it's not their problem. I am not dealing with the manufacturer, though- I am dealing with Cook. They should stand behind their products and install within a reasonable time. If they fail to install within a reasonable time, they should offer a significant discount to take responsibility rather than blaming others. They did offer me a $400 discount, but that is 1% of the total, and given the amount of work I've invested in this job, that feels absurd and pathetic. As far as service is concerned, I'm sorry to say that my salesman was very helpful before I signed the contract, but afterwards, he did not follow up on his promises, and has pawned me off to other employees. Also, their workers hung my electrical box extremely precariously, and my electrician says that my house was in serious danger of a fire. I showed this to my salesman (who finally came back out when I insisted), but he never followed up with me. I also had 5 incorrect window sashes (broken when delivered/installed as well as incorrect grid patterns). Four different window installers have come out on 3 different occasions, and the job is still not done. If the salesman had sent a window specialist out to my property to measure/order the windows as promised, perhaps these issues wouldn't have occurred. In fact, my salesman promised quite a lot that he never actually did. I want to say that Cook does seem like a nice company, but my gut feeling is that they are tremendously busy and that I've fallen through the cracks. I don't want to hear them blame anyone else; I want a significant discount, and I want the job done. I suppose that I'm going to have to file a claim in small claims court, but that is not at all what I wanted from this experience. What happened to contractors who offered quality products and stood behind those products rather than passing the buck?"

    - S.D, Jun 10, 2021

  • "I'm not happy at all with the work of Cooks siding. I was waiting to write a review because I was told I was going to be called a week ago about the problems I had & someone would come out to see me. I haven't received a call or visit so here we go. Cooks destroyed my deck that I just finished painting during demo. Smashed my handrail on my front porch then told me it was like that the day before. I've called a number of times just to be blown off. I have gaps & waves in my soffits cut down spouts on my lawn nails in my driveway (I have 2 little kids running around outside). Not to mention people just keep showing up at my house unannounced. Poor customer service, poor attention to detail & poor attitude all around in my experience. I would not recommend at all."

    - T.W, Jun 10, 2021

See All Google
4.3 (65)

Google Reviews

Contractor reviews from customers on Google

  • "We had a good experience with cook siding we had a bay window installed on our older home about 15 years ago from a man who work there named Troy goad he was very professional and the job was done right we sold our home moved to Charlottesville 11 years later we are now back in Vinton we have had gutters done by Cook's siding and windows once again their quality work has made us happy this company is very good in quality and with their workers and their cost we are very pleased with them so if you need Windows or siding or gutters or anything that does for your house this is the place to call"

    - B.M.

  • "UPDATE: Jesse, the company owner, worked with me to complete the job. He is a very professional and apologized for the concerns I had. In addition, he knocked a much larger amount off my bill and completed the job in a reasonable time. I really think that Cook Siding is a good company but that my incident was an unusual circumstance. Overall, I can recommend them now that the owner addressed my concerns. I'm sad to say that my job is still not finished after paying $21,000 for new windows, siding, and gutters. After 6 months of waiting, dozens of phone calls, tons of texts, and lots of emails, I am unable to get them to finish the work. I've tried to be patient, and I understand that COVID has influenced production, but I am so tired of companies blaming everyone else. They told me it would be 6-8 weeks from signing the contract to installation, but it was over 14 weeks until they initially came out, and it's now been over 6 months. I want everyone to know that they have their customers sign a contract that says "We are not responsible for manufacturer errors," so if you have a problem, they will blame the manufacturer and insist that it's not their problem. I am not dealing with the manufacturer, though- I am dealing with Cook. They should stand behind their products and install within a reasonable time. If they fail to install within a reasonable time, they should offer a significant discount to take responsibility rather than blaming others. They did offer me a $400 discount, but that is 1% of the total, and given the amount of work I've invested in this job, that feels absurd and pathetic. As far as service is concerned, I'm sorry to say that my salesman was very helpful before I signed the contract, but afterwards, he did not follow up on his promises, and has pawned me off to other employees. Also, their workers hung my electrical box extremely precariously, and my electrician says that my house was in serious danger of a fire. I showed this to my salesman (who finally came back out when I insisted), but he never followed up with me. I also had 5 incorrect window sashes (broken when delivered/installed as well as incorrect grid patterns). Four different window installers have come out on 3 different occasions, and the job is still not done. If the salesman had sent a window specialist out to my property to measure/order the windows as promised, perhaps these issues wouldn't have occurred. In fact, my salesman promised quite a lot that he never actually did. I want to say that Cook does seem like a nice company, but my gut feeling is that they are tremendously busy and that I've fallen through the cracks. I don't want to hear them blame anyone else; I want a significant discount, and I want the job done. I suppose that I'm going to have to file a claim in small claims court, but that is not at all what I wanted from this experience. What happened to contractors who offered quality products and stood behind those products rather than passing the buck?"

    - S.D.

  • "I'm not happy at all with the work of Cooks siding. I was waiting to write a review because I was told I was going to be called a week ago about the problems I had & someone would come out to see me. I haven't received a call or visit so here we go. Cooks destroyed my deck that I just finished painting during demo. Smashed my handrail on my front porch then told me it was like that the day before. I've called a number of times just to be blown off. I have gaps & waves in my soffits cut down spouts on my lawn nails in my driveway (I have 2 little kids running around outside). Not to mention people just keep showing up at my house unannounced. Poor customer service, poor attention to detail & poor attitude all around in my experience. I would not recommend at all."

    - T.W.

  • "We had gutters installed. The response time was great. From getting an estimate to having the work done. This was all done within a month. Very pleased with the work. Everyone was very friendly and were able to answer concerns I had. We are planning on getting more work done through this company in the future. I would definitely recommend this company for you home needs."

    - E

  • "We had gutters installed. The response time was great. From getting an estimate and having the work done. This was all done within a month. Very pleased with the work. Everyone was very friendly and were able to answer concerns I had. We are planning on getting more work done through this company."

    - E

  • "My husband used Cook when he had new windows installed 15 years ago. When we decided to have our basement windows and doors replaced he thought of them first. We also had a leak from our roof that was coming in from around a kitchen exhaust that we no longer need. Josh and Jesse came to our home to do the estimate and answered all of our questions and listened to our concerns. We needed the roof taken care of right away considering all of the rain we've been having.They gave us an estimate and sent Kevin and Drew out to do the work. They had to replace a few shingles (which we already had) and you cannot even tell at all where the new shingles are. Great job. We have accepted the estimate for our new windows and doors. I Will update my review when that job is done. Very satisfied so far. Update - New windows and doors were installed and we couldn't be happier with them. Gene and Eli installed the windows. They were on time and went right to work. The windows they replaced were 55 year old aluminum basement windows and I was amazed at how easily they were able to remove them. These guys know what they're doing. Our new windows are beautiful. Brad installed the new doors. He was also on time and wasted no time getting to work. Our new entry door and storm doors were odd sized and had to be special ordered. They are a perfect fit and look great. All of these guys were friendly to personable. We would use them again."

    - K.L.

  • "Kevin and Drew are awesome! Very knowledgeable and super friendly. Will continue to use this company due to the employees they hire."

    - B.H.

  • "Drew and Kevin cleaned my gutters and were very nice. They also seem to care about wildlife as they saved a bird and it's nest that were stuck in my gutters. First time using Cook, and will DEFINITELY use them again."

    - K.M.

  • "Drew installed some windows for me. He and Kevin did a great job figuring out how to make difficult to replace windows look great and they even cleaned up after themselves!"

    - R.S.

  • "Chris Lyons came and cleaned up a poor cauking job done by someone else and did great and efficient work. He’s a cool dude who put up with our dog having a vendetta against him. Thanks again!"

    - S.M.

  • "Cook Siding & Window have always been prompt/professional taking care of all our needs at Peter's Creek Apartments. From start to completion of renovations of our buildings in 2016/2017 to window replacement/office door replacement/roofing repairs currently. Robert Head Supervisor of renovations and who we call when something is needed has always provided great service. I would highly recommend Cook Siding & Window for any Residential or Commercial Needs you may have."

    - J.D.

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