Charm City Roofing

Feb 22, 2021

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Aug 4, 2021

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"I utilized Charm City Roofing to repair a hole left over from a chimney removal. The communication was great over the phone with Cianna. She was very pleasant on numerous occasions, no complaints there. The estimator/salesman Mac was also pleasant. Unfortunately, I am not really satisfied with the appearance of the actual work. The contract called for them to infill the deck board and add shingles where the chimney once was. As you can see in the photo, the roof work (at least cosmetically) does not look too good and there is a noticeable dip. This was expressed to them and their response was essentially "this was out of our hands." To me, it appears that the deck board maybe isn't flush or the proper thickness was not used which is causing a dip. I'll admit, I'm definitely not a roofer, but this has a sagging and rippled look in a way that at least appears to be pretty poor. A patch is a patch and will not look picture perfect or even great, but I expected better quality for the over $2k I spent on this patch. I've reached out to other roofing professionals that seem to agree that it would not have been much extra work to level this out flat and make it more aesthetically pleasing, especially for the price paid. Do I think this is going to leak or cause problems? Probably not. If I ever sell the house, are potential buyers going to ask what's wrong with the roof there? Certainly."

Jul 27, 2021

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"I got many estimates to replace my flat top roof, and Charm City was definitely the most thorough, responsive, professional, and fairly priced. It's only been a month since the replacement, so how it holds up is yet to be seen, but I don't doubt the quality of the work. The job was done quickly, the cleanup was thorough, and they communicated with me throughout the process. I would use Charm City again and would recommend them to anyone looking to replace their home's roof."

Jul 26, 2021

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"Great management, staff and work crew. Reasonable pricing. Very professional from beginning to end of project. Took photos of every phase of work details. Their staff is really dedicated to their work. If you are looking to have your roof done, I highly recommend Charm City Roofing. I am one very satisfied customer!"

Jul 12, 2021

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"Charm city got the job done in half a day that others seemingly couldn't complete in months. Tony was a great manager of the job and was clear, communicative, friendly and gave just the right level of detail and updating. Generally I'm the kind of customer who can find something wrong with about everything but in this case I've got nothing. Excellent Job!"

Jun 24, 2021

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"Charm City Roofing is professional and has done great work on my house. They have resolved several issues with my house and gotten to the bottom of a mystery problem. Mac has been great all throughout my year-long relationship with the company and is extremely responsive and answers all my questions. Couldn’t recommend them enough for a professional, well done job with good fair prices."

Jun 22, 2021

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"These guys are amazing, the best in the business. There are the definition of integrity. We certainly will be using no other roofing company"

Jun 8, 2021

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"I contacted Charm City Roofers for a quote on a roof repair. They came out as scheduled and inspected the roof. They were extremely knowledgeable and explained the extent of the damage. They gave me the option to repair or replace and after hearing the pros and cons I went with the replacement. Although I initially just wanted a quote, the customer service and professionalism sold me! The day of the replacement the team came out as scheduled and replaced the roof in just a few hours. They were very friendly, cleaned up everything, and did an amazing job! No more leaky roof; I can relax and enjoy a nice rainy evening. If anybody is looking to get their roof repaired or replaced I highly recommend Charm City Roofing!"

Jun 7, 2021

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""I was very pleased with Charm City Roofing. We did have to have a couple of reschedules (Maryland weather) but they always kept me in the loop. When the day for my roof replacement came the workers were very professional. They let me know when they got there and were about to start work, asked if our satellite tv was still working because of they had to move the dish, they kept the work area contained and cleaned up to the point you couldn't even tell that they had been there, and they let me know when the work was complete. It was a very positive experience and I would definitely recommend them to others.""

Apr 8, 2021

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"I recently had my roof replaced by Charm City roofing, and would recommend their services based upon my experience. They were honest and upfront with potential cost-increasing variables and were responsive to questions. The work itself was done quickly and appears to have been done well. If II have roofing needs in the future, I will definitely be giving the team at Charm City Roofing a call."

Apr 5, 2021

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"To start, i googled the top 10 Roofing companies in Baltimore and stumbled upon Charm City Roofing. Charm City was 1 of 3 estimates i received from the “top ten list”. Charm City’s Sales rep, Mac, was the most professional and knowledgeable of the 3 companies. Mac took the time to explain in detail, with education and pictures,, the reasons “why”. All in all, the Charm City Team was 1st class from start to finish! A-one!"

Mar 12, 2021

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"Charm City went above and beyond to make sure I was happy with my new roof. They sent representatives after to go over the attic and make sure everything was to spec, I couldn't be happier. Charm City roofing didn't accept full payment until I was 100% satisfied. Their warranty is the best in the business. They personally went over the job site and cleaned up every single nail piece of scrap wood. Workmanship is very impressive. It's an amazing looking roof how the seams are perfect. Pedro is an exceptional installer, and led the crew that installed the roof. His knowledge about my specific situation made the entire roof job easy on me."

Mar 12, 2021

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"I had a wonderful experience with Charm City Roofing. My roof was replaced in January 2021. The team was prompt and cleaned up while the worked. I knew it was time that my roof needed to be replaced. I had no idea how bad my roof was until the night after the completion when my bedroom was at least 10 degrees warmer. I’ve already recommended Charm City Roofing to a friend who now has a appointment with Andy."

Mar 11, 2021

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"I had a wonderful experience with Charm City Roofing. My roof was replaced in January 2021. The team was prompt and cleaned up while the worked. I knew it was time that my roof needed to be replaced. I had no idea how bad my roof was until the night after the completed when my bedroom was at least 10 degrees warmer. I’ve already recommended Charm City Roofing to a friend who now has a appointment with Andy."

Feb 12, 2021

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"The process to have our roof replaced was seamless and professional from start to finish. From the estimate, to the contract, to scheduling to the work itself, every step was handled with professionalism and attention to detail. All staff members were friendly and informative, including Andy, Cinna, Nicolette, Pedro and the work team. Pedro was very helpful during the day of install when some accidental damage happened to an interior ceiling due to roof deck rot above. Andy was always available to answer questions in a very timely manner as well as top-notch professionalism while overseeing the whole project. I highly recommend Charm City Roofing."

Feb 5, 2021

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"Andy was very professional and explained the entire process. He made sure I felt comfortable about the process. Andy is DEFINITELY the best guy for the job. I'd surely recommend him to my friends and family."

Dec 22, 2020

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"Roger was great to work with. He was very responsive and professional. The evaluation was done on my roof and the following month, it was being replaced. I got a courtesy call the day before to confirm the appointment. The guys came out bright and early and were very courteous about protecting my property (covering plants and bushes, moving outdoor furniture out of their way...). The work was done by the time I got off of work. They went back around the property with a magnet stick to make sure there weren't any loose nails or metal. Overall, excellent experience. I've already recommended them to neighbors and relatives. Thanks Charm City Roofing, Lauren Postley"

Dec 21, 2020

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"Our representative, Andy, came out to inspect our roof for leaking water but as well went out of his way to check out our brick in the front of the house. He admitted that this was not his line of work, however, at least he would be able to point us in the right direction. Well, his hunch paid off as he did find some cracks in the brick that could have been causing our inside water damage. He as well then made some recommendations on moving forward. I was more than pleased with his level of professionalism, knowledge, and just overall being a good guy. Much appreciated!"

Dec 15, 2020

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"As long distance landlords we were very nervous to get our roof and gutters replaced but Charm City wowed us. They were so easy to communicate with, easy scheduling and working with our tenants, quality work and excellent pricing! Honestly we didn’t expect it to go this well even seeing their great reviews. I rarely leave public reviews but they definitely deserved it. We will highly recommend them to others."

Dec 13, 2020

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"Charm City Roofing did a great job on my roof. They presented me with several different options, and I ultimately chose to have a section repaired and my roof coated. Their prices for the different options were all fair given my knowledge of flat roofing costs. They completed the work on time and followed up shortly after to touch up a couple spots. Would definitely use them again and would recommend to others."

Sep 23, 2020

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"Had Charm City Roofing replace a small 13' x 23' flat roof. Their installation team arrived on time and promptly got to work. Within 5 hours they were completely done removing the old roof, installing the new roof, and cleaning up all debri. Nothing was left behind except a nice new roof. After installation they even shared photos of the repair throughout the removal, during installation, and the final product. Prices were very competitive to other contractors as well. Would highly recommend this contractor."

Sep 16, 2020

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"This company is a must use! Roger was extremely professional, accommodating, and timely throughout the inspection and estimate process. The inspection was thorough and his estimate was better than the competition. I would recommend Roger and Charm City Roofing for any of your roof projects! They do all types of roofs and are extremely reliable! Very pleased!!"