Charleston Roofs & Windows LLC

Charleston Roofs & Windows LLC

Charleston Roofs & Windows LLC
5900 Core Rd Ste 402, North Charleston SC, 29406 USA

Overview

About Us

Since 2012, Charleston Roofs + Windows has been providing the Charleston community with affordable and trustworthy roof repairs and window installations. With a commitment to superior customer service and using only the best materials in the industry, our professional and knowledgeable staff can provide solutions to everyday wear and tear as well as emergency storm damage. We work with your insurance company to install a beautiful new roof or repair a damaged one. Your home is where your heart is—and it should be treated with the attention and care it deserves. Our team of experts have the experience and compassion to ensure your home stays safe and your family is protected for decades to come.

At-A-Glance
Member Since:
3/4/2019
Certifications & Awards
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

4.8 (76)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Eric Chesnutt was awesome"

    - S.S, | Summerville SC
    May 27, 2021

  • "Great contractors to deal with"

    - J.W, | Summerville SC
    May 4, 2021

  • "Professional and Knowledgeable Contractor"

    - D.G, | Summerville SC
    Apr 19, 2021

4.8 (76)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Eric Chesnutt was awesome"

    - S.S, | Summerville SC

  • "Great contractors to deal with"

    - J.W, | Summerville SC

  • "Professional and Knowledgeable Contractor"

    - D.G, | Summerville SC

  • - R.R, | Mount Pleasant SC

  • "All personnel were pleasant%2C helpful%2Cknowledgeable"

    - B.S, | Summerville SC

  • "Charleston Roofs %26 Windows Crushed It"

    - L.R, | Johns Island SC

  • "The Product was well Delivered"

    - L.B, | Ladson SC

  • "I WOULD RECOMMEND CHARLESTON"

    - K.L, | Summerville SC

  • "professional work"

    - B.P, | Johns Island SC

  • "Customer asked us not to share his/her review."

    - X.X, | Johns Island SC

  • "VERY KNOWLEDGEABLE"

    - M.C, | Summerville SC

  • "Customer asked us not to share his/her review."

    - X.X, | Summerville SC

  • - J.K, | Hanahan SC

  • "PROFESSIONAL LOOK & DEMEANOR"

    - J.K, | Summerville SC

  • "GREAT PROFESSIONAL"

    - W.H, | Mount Pleasant SC

  • "PROFESSIONAL & FRIENDLY"

    - T.S, | Summerville SC

  • "Everyone was very professional"

    - J.C, | Mount Pleasant SC

  • - P.B, | Summerville SC

  • "Customer asked us not to share his/her review."

    - X.X, | Goose Creek SC

  • "Roofing Review"

    - W.N, | Mount Pleasant SC

  • "ROOFING CONTRACTOR"

    - P.M, | Johns Island SC

  • "Happy with my roof%21"

    - J.B, | North Charleston SC

  • "TIMELY PROFESSIONAL ROOFERS."

    - D.L, | Charleston SC

  • "VERY PROFESSIONAL-ALL WORKERS WERE"

    - S.Z, | Summerville SC

  • - J.W, | Mount Pleasant SC

  • "Unbelievable Easy Experience"

    - S.P, | Summerville SC

  • "VERY PROFESSIONAL CONTRACTOR"

    - G.H, | Mount Pleasant SC

  • "Customer asked us not to share his/her review."

    - X.X, | Summerville SC

  • "Professional Contractors."

    - C.P, | Mount Pleasant SC

  • - J.A, | Mount Pleasant SC

  • - E.M, | Goose Creek SC

  • "Customer asked us not to share his/her review."

    - X.X, | Goose Creek SC

  • "Customer asked us not to share his/her review."

    - X.X, | Charleston SC

  • "VERY PROFESSIONAL"

    - H.B, | Mount Pleasant SC

  • "MADE THE PROCESS SO EASY"

    - J.M, | Summerville SC

  • "Overall mostly satisfied"

    - M.R, | Mount Pleasant SC

  • - K.M, | Goose Creek SC

  • "Customer asked us not to share his/her review."

    - X.X, | Goose Creek SC

  • "Very helpful%2C knowledgeable%2C punctual%2C and efficient"

    - D.J, | Summerville SC

  • "Everyone I talked to was outstanding an answered all of my questions thoroughly. The roof was completed in the time frame I was given and it looks great."

    - J.K, | Mount Pleasant SC

  • "EXCELLENT AND PROFESSIONAL CONTRACTOR."

    - D.I, | Summerville SC

  • - C.C, | North Charleston SC

  • "Professional, Organized, great communication and punctuality; very competent from front office to the installers."

    - R.D, | Daniel Island SC

  • "EXTREMELY PROFESSIONAL AND COURTEOUS"

    - R.D, | Summerville SC

  • "Customer asked us not to share his/her review."

    - X.X, | North Charleston SC

  • "Professional roofing company using top quality products"

    - E.B, | North Charleston SC

  • - G.S, | Charleston SC

  • "All personnel were very professional and friendly. All work was completed on time with a minimum of mess."

    - C.S, | Summerville SC

  • "Extremely professional and knowledgeable contractor"

    - M.T, | Charleston SC

  • "CHARLESTON ROOF AND WINDOWS"

    - M.D, | N Charleston SC

  • - P.G, | Charleston SC

  • "Customer asked us not to share his/her review."

    - X.X, | Mount Pleasant SC

  • "Customer asked us not to share his/her review."

    - X.X, | Charleston SC

  • "EXPLODED BAD IMAGE OF ROOFERS"

    - K.B, | Charleston SC

  • - L.F, | Charleston SC

  • "I cannot say enough good things about this company."

    - R.S, | Charleston SC

  • "Customer asked us not to share his/her review."

    - X.X, | Mt Pleasant SC

  • "Customer asked us not to share his/her review."

    - X.X, | Charleston SC

  • "Customer asked us not to share his/her review."

    - X.X, | Charleston SC

  • "Customer asked us not to share his/her review."

    - X.X, | Mount Pleasant SC

  • "Customer asked us not to share his/her review."

    - X.X, | Mt PLeasant SC

  • "Customer asked us not to share his/her review."

    - X.X, | N Charleston SC

  • "Customer asked us not to share his/her review."

    - X.X, | N Charleston SC

  • "Customer asked us not to share his/her review."

    - X.X, | Mount Pleasant SC

  • "Customer asked us not to share his/her review."

    - X.X, | Charleston SC

  • "Customer asked us not to share his/her review."

    - X.X, | Charleston SC

  • "Customer asked us not to share his/her review."

    - X.X, | Mt Pleasant SC

  • "Customer asked us not to share his/her review."

    - X.X, | Johns Island SC

  • "Customer asked us not to share his/her review."

    - X.X, | Charleston SC

  • "Customer asked us not to share his/her review."

    - X.X, | Mount Pleasant SC

  • "Customer asked us not to share his/her review."

    - X.X, | Johns Island SC

  • "Customer asked us not to share his/her review."

    - X.X, | Mount Pleasant SC

  • "Customer asked us not to share his/her review."

    - X.X, | summerville SC

  • "Customer asked us not to share his/her review."

    - X.X, | Mount Pleasant SC

  • "Customer asked us not to share his/her review."

    - X.X, | Mount Pleasant SC

  • "Customer asked us not to share his/her review."

    - X.X, | Mount Pleasant SC

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Google
4.8 (208)

Google Reviews

Contractor reviews from customers on Google

  • "Located the company through a friend due to an issue. Eric Chestnutt responded within a day of my call. He was professional, knowledgeable and maintained contact with me throughout the entire process. Extremely pleased with the quality and timeliness of the work."

    - M.S, Aug 4, 2021

  • "Want to give a big shout-out to Eric Chestnut for being extremely helpful throughout the entire process. We had a lot of issues dealing with my insurance company and it took a long time but he was patient, made sure we had all the filled out correctly, and the claim got processed. And when it came time to do the work that crew showed up on time and got it done in a day. We are extremely satisfied with the results. I highly recommend for anyone needing a roof replacement."

    - M.M, Jul 30, 2021

  • "Easiest process I’ve dealt with since moving to Charleston in 2015. They came out to look at my roof next day and I had a quote the same day as inspection which was considerably less than the other quotes I received from competitors.They got me on a schedule within a week and knocked out the roof in a day. Everything was cleaned up and I had communication throughout the whole process. I never had to go out of my way to email or call and they showed up exactly when they said they would. Definitely 5 star service, I wouldn’t hesitate to use them again."

    - I.G, Jul 27, 2021

See All Google
4.8 (208)

Google Reviews

Contractor reviews from customers on Google

  • "Located the company through a friend due to an issue. Eric Chestnutt responded within a day of my call. He was professional, knowledgeable and maintained contact with me throughout the entire process. Extremely pleased with the quality and timeliness of the work."

    - M.S.

  • "Want to give a big shout-out to Eric Chestnut for being extremely helpful throughout the entire process. We had a lot of issues dealing with my insurance company and it took a long time but he was patient, made sure we had all the filled out correctly, and the claim got processed. And when it came time to do the work that crew showed up on time and got it done in a day. We are extremely satisfied with the results. I highly recommend for anyone needing a roof replacement."

    - M.M.

  • "Easiest process I’ve dealt with since moving to Charleston in 2015. They came out to look at my roof next day and I had a quote the same day as inspection which was considerably less than the other quotes I received from competitors.They got me on a schedule within a week and knocked out the roof in a day. Everything was cleaned up and I had communication throughout the whole process. I never had to go out of my way to email or call and they showed up exactly when they said they would. Definitely 5 star service, I wouldn’t hesitate to use them again."

    - I.G.

  • "We needed a new roof due to wind damage and Eric made the process seamless. He was able to take care of the situation and handle the claim from my insurance company. I highly recommend the company. They did a great job and my new roof looks beautiful."

    - M.C.

  • "Highly recommend Charleston Roofs & Windows for your next roof! Eric Chestnut, the inspection manager, did a wonderful job helping me navigate the process of filing a Insurance claim and even came out to meet the insurance adjuster to help with the approval process. He was quick with responses and thorough! The rest of the team was also wonderful to work with. And let’s not forget to thank the crew for a wonderful job, my new roof is beautiful!"

    - A.P.

  • "Received excellent service in a world where good customer service is disappearing. They have done several roofs on our street, so I contacted them and spoke with Mike Kelley. You couldn't ask for a nicer person. He is courteous, polite, punctual, and professional. The crew arrived on time led by the on-scene supervisor JP. The job was completed in a timely manner. All work and clean-up done beautifully. One of my concerns was derelict nails, to my surprise we found none. The roofers arrive and it's full steam ahead. They covered our bushes and vegetation and the clean-up afterwards was impeccable. Overall a pleasant experience. Highly recommended."

    - L.A.

  • "If you are looking for a company that stands by their word then look no further than Charleston Roofs and Windows. I had the good fortune of having Mr. Eric Chesnutt coordinate my roof replacement and siding project. When I arrived at my home and saw the end result all I could think was I don’t kiss strangers but Eric MAY have changed my mind. The project turn out awesome very professional and beautiful."

    - A.P.

  • "Michael Kelley walked us through the process step by step. His crew showed up as scheduled before sunrise and got to work right away. They worked hard, did quality work, and finished the entire roof in one day. We're happy to have a new roof and the entire process was seamless."

    - J.F.

  • "Great experience start to finish. Michael Kelley was on point when it came to getting things done with our insurance company. He said he would deliver and he did. Then on the day of, JP and his crew were professional, fast and efficient. They made sure everything was cleaned up before they left. My husband and I are so impressed with this company and love our new roof,"

    - H.M.

  • "I had to use this company after some hail damage caused a water leak ultimately requiring me to get a new roof through insurance. I met an associate, Eric Chesnutt, at the house who really did exemplify professionalism for me which I feel is hard to find these days. He explained the process step by step, provided the claims adjuster with ample information needed to process my claim, and he was always on time. Getting a new roof can be quite an arduous process coupled with dealing with insurance, but it was quite simple for me and I can only thank Eric for his hard work. Additionally, he scheduled the project around my busy timeline, knocked it out in a day and came in on budget! I would highly recommend this company and ask for Eric!"

    - T.K.

  • "Charleston Roofs and Windows replaced all the windows and sliding doors in my home and I was extremely impressed with all aspects of the entire process. Eric Chesnutt provided a competitive quote and was professional and answered all the questions I had without hesitation, he also checked in each day during the 3-day installation to ensure all work went smoothly. The tradesmen that installed the windows were also very clean, efficient and professional. Overall I am very pleased with the installation and would highly recommend them to any of my family and friends."

    - J.S.

  • "Michael Kelley was very professional and attentive. He was very courteous and very informational. Explained things in detail. I would highly recommend Michael and Charleston roofs and windows."

    - B.M.

  • "Michael was professional and patient throughout the process. He took his time and spoke with the insurance company, scheduled the insurance inspection which included his presence. Once approved by my insurance company, Michael explained what to expect next. I must mention despite my indecisiveness for shingle type and color, Michael took his time to explain the pros and cons of each type. Thank you for being patient during our transaction. I really appreciate his patience especially in the type of world we live in today, where everyone is rushing."

    - A.G.

  • "Eric Chestnut has helped several members of my family get their roofs replaced. We have been very happy with the workmanship and it has been completed in a very timely manner. Eric always provides excellent follow up service and is available to answer questions any time he is needed. The office staff is also courteous and knowledgeable."

    - K.D.

  • "We 'cold called' Charelston Roofs and Windows after a wind/hail event that caused a leak in our master bedroom. Michael Kelly arrived by appointment and inspected the roofs of both our home and garage (which includes a man cave). Mr. Kelly took over from there and contacted our insurance company. They sent an inspector out to check the claim of the storm damage who agreed with his assessment and the process began. Very shortly thereafter I had 2 brand-new roofs! They protected our plants and home and cleaned up every little bit in a day! It was an amazing and smooth experience the likes of which I've never experienced in my life and I'm 65. I cannot express my gratitude to this wonderful company and especially Michael Kelly's perfect attendance and care of my needs. Simply the BEST!"

    - E.P.

  • "Truly impressed with this company from start to finish! Our sales guy, Eric made himself available to us throughout the entire process. He was very knowledgeable and professional, and could answer every question we had. Super easy to communicate with! Our site manager for roofing day was Adam, and he was another respected and reputable worker that we could count on! Made sure everything stayed on task and took care of any issues with the subcontractors that came up. Grady was our final guy that came out and performed the walk around. Another employee that went above and beyond with his job role and communication. All’s I can say is, if these 3 men are a make up of what the company represents as a whole, Charleston Roofs & Windows is a stellar company and worth checking out for your roofing needs. Highly recommend!!"

    - M.A.

  • "I highly recommend this company! They were responsive to our inquiry unlike some other companies that we called for an inspection. They got us on the schedule right away arrived on time for the appointment. Michael was timely, professional and operated with integrity. He took his time to explain the process every step of the way. We couldn't be happier with the quality of work completed and felt that the price was on point."

    - K.B.

  • "They replaced are roof on 2/10/21 .They did a fantastic job.They came on time they work all day. The yard was cleaned up. Very professional. We had several storms come through with heavy winds and rain. Michael Kelly was very professional. He made sure that I understood how the Insurance works. He came back when the inspection was done.and Followed up after the Insurance came in .I had reschedule the new roof.I called Michael and explained we needed to reschedule He took care of everything. I was very impressed with him. After the roof was done Grady Brown came the next day to make sure everything was ok. I would recommend this company to anyone that needs any work done."

    - K

  • "Michael really helped us out! He gave us the great advice. We’ve used them for gutters. They arrived on time, completed the job, cleaned up and exceeded our expectations. Highly recommend them! 5 stars all the way! Ask for Michael."

    - J

  • "Great service! Responsive, professional. They did the tear off and roof replacement all in one day. The crew worked extremely hard, and did an excellent job installing the new roof. Project manager patiently answered all my questions. The crew did a thorough job of cleanup. I would suggest they have someone onsite to start cleaning up earlier in the process. It was a windy day, nobody started cleaning up until several hours after tear off started, and materials and packaging were blowing into neighbors’ yards."

    - L.D.

  • "Had my roof replaced after some wind damage. Company was professional, communicated well, and was very helpful guiding me through the process with my insurance. My primary contact Eric Chestnut was great to work with, and very courteous always wearing a mask when coming to my home during covid. Work was completed quickly and I’m happy with the quality of my new roof. Will consider them again in the future if looking for something like gutter installation."

    - A.Z.

  • "My experience with Charleston Roofs & Windows was excellent. When I called, the office staff member was quick to get Eric C out to my house. Eric was professional, knowledgable, and thorough with answers to my questions. He also met the insurance adjuster at my house. Once it was determined that I needed a new roof, scheduling was easy, & everyone did their job on time and with excellence. It was a pleasure to work with Charleston Roofs & Windows."

    - E.W.

  • "Charleston Roofs and Windows made my first roof replacement an amazing experience. A neighbor of mine recommended this company and spoke highly of their work. After initial contact, the staff scheduled me very quickly with Michael Kelley, who was outstanding from start to finish. He did a thorough initial inspection and worked side by side with me throughout the claim process. Michael also explained all the options that were available to me, and was truly a subject matter expert in his field. He explained the whole process of the roof replacement and addressed any questions or concerns in a timely matter. Upon completion, he ensured that the roof replacement specs were of the highest quality and made sure that I was completely satisfied with the work of the installation crew. Communication was spot on from all parties during the process and Charleston Roofs and Windows would be my first recommendation to anyone hands down."

    - P.E.

  • "We used Charleston roof and windows for our roof replacement on Folly beach and couldn’t be happier. We had a couple other companies come out, but they not only had the best price, but showed up on time. The associate, Eric, that came out was very nice, helped pick our roof color, and got us on the schedule right away. The new roof went up really quickly, they left no debris behind, and it looks awesome! Highly recommend."

    - A.B.

  • "We had an amazing experience with Charleston Roofs and Windows. Michael was by our side from the very beginning to help us navigate the insurance policy and what we would need. He went above and beyond and made instructions very clear and easy to understand. Adam and the crew were here on time and done in about half a day! Our house looks like a brand new house! We are very impressed and will recommend them to everyone."

    - H.P.

  • "After a storm, our roof was in rough shape with a leak. I asked around and multiple people suggested Charleston Roofs and Windows so I gave them a call. One of their guys, Eric, was there in no time. He answered all of my questions about deductibles, the insurance process etc. He was very knowledgeable and friendly so that made it real easy. His guys came and knocked out the roof in no time and it looks great. The wife is very happy. GIVE THESE GUYS A CALL AND ASK FOR ERIC!!! Judson R. - Mount Pleasant"

    - J.R.

  • "I have never had to make an insurance claim, so with that part the gentleman who helped me file your claim, definitely did his job with that. As far as questions about billing after the claim was accepted, The gentleman got frustrated with me and my questions , also because I pulled out an estimates that I had gotten months prior, that were THOUSANDS lower, from a different businesses. He Basically shoved a piece of paper in my face and said “you signed this paper so it doesn’t matter what anybody else quoted you you’re obligated to do business with us.” All I wanted was clarity and to make sure I wasn’t being taken advantage of. Not to be intimidated because said person was frustrated with my questions. There’s also tons of nails left behind... which I was told “we won’t be able to get them all” which I understand... but I’ve found ALLOT more than a little. I have 5 kids living with me which they were aware of. Allot of the nails were found in the driveway... so there’s that. They were efficient and quick. UPDATE: The owner reached out to me within 20 min of writing my initial review to apologize and make things right (as right as he possibly could) He sent another crew back by to sweep for nails again. He also came by in person to officially apologize on behalf of the company and brought a very thoughtful card. Thank you, I appreciate your kind and thoughtfulness!!"

    - E.F.

  • "We recently had Charleston Roofs and Windows install a new roof on our James Island home and the service is top notch! I recommend CRW for any and all roofing and window needs. They are highly knowledgeable with working with insurance companies and we were able to get our new roof installed for much cheaper than we had initially expected. They made the process, from inquiry to install to cleanup, absolutely seamless. These folks are the best!"

    - T.K.

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