Carter Exteriors Inc

Carter Exteriors Inc

Carter Exteriors Inc
2003 Lyell Ave Ste 5, Rochester NY, 14606 USA

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
6/12/2019
Certifications & Awards
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

5.0 (2)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • - B.A, | Rochester NY
    Sep 24, 2019

  • "Pleased Home Owner"

    - C.A, | Canandaigua NY
    Aug 1, 2019

5.0 (2)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • - B.A, | Rochester NY

  • "Pleased Home Owner"

    - C.A, | Canandaigua NY

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Google
4.6 (51)

Google Reviews

Contractor reviews from customers on Google

  • "Carter installed a new roof on our home in October 2021--the cost was fine and quality seemed good. In January 2022 we noticed the roof fascia started peeling, and we let our project manager Jim know via text, which he ignored. By the next weekend it had peeled to the point that it was loudly banging into the house in the wind, so I called Carter's main office three days in a row, and was told by their receptionist each time that Jim would call me back, which he never did. I ended up paying $300 to another company to perform the repair on Carter's poor workmanship. Whether this should have been covered under warranty (given the age of the roof I'd expect it to be) or not is a different question, I just found this approach unacceptably unprofessional."

    - K.S, Jan 16, 2022

  • "We tapped Carters to install new gutters last year after we had a metal roof installed. The project became a bit of a cluster due to the roof being installed incorrectly by another company but Carters was awesome- worked with us for a few months trying to find an outside the box solution as well as attempting to work with the other roofing company. In the end, we had to have our roof re-installed by the other company and carters was able to work within that schedule to get the new gutters on. Highly recommend them after the whole experience- and wish we had gone with them for our roof, not just gutters!"

    - H.M, Dec 20, 2021

  • "From start to finish they were very helpful and respectful. I had a large roof and had to have a lot of wood replaced. They were helpful with figuring out the financing. They had the entire roof torn off and replaced in 1.5 days. Everything was cleaned up and the roof looks fantastic."

    - C.S, Dec 19, 2021

See All Google
4.6 (51)

Google Reviews

Contractor reviews from customers on Google

  • "Carter installed a new roof on our home in October 2021--the cost was fine and quality seemed good. In January 2022 we noticed the roof fascia started peeling, and we let our project manager Jim know via text, which he ignored. By the next weekend it had peeled to the point that it was loudly banging into the house in the wind, so I called Carter's main office three days in a row, and was told by their receptionist each time that Jim would call me back, which he never did. I ended up paying $300 to another company to perform the repair on Carter's poor workmanship. Whether this should have been covered under warranty (given the age of the roof I'd expect it to be) or not is a different question, I just found this approach unacceptably unprofessional."

    - K.S.

  • "We tapped Carters to install new gutters last year after we had a metal roof installed. The project became a bit of a cluster due to the roof being installed incorrectly by another company but Carters was awesome- worked with us for a few months trying to find an outside the box solution as well as attempting to work with the other roofing company. In the end, we had to have our roof re-installed by the other company and carters was able to work within that schedule to get the new gutters on. Highly recommend them after the whole experience- and wish we had gone with them for our roof, not just gutters!"

    - H.M.

  • "From start to finish they were very helpful and respectful. I had a large roof and had to have a lot of wood replaced. They were helpful with figuring out the financing. They had the entire roof torn off and replaced in 1.5 days. Everything was cleaned up and the roof looks fantastic."

    - C.S.

  • "We signed a contract with Carter exteriors in mid-march 2021 and the work was done and completed on September 6th. A long wait but it seems worth the wait. Carter exteriors did everything on the contract and more :-) we truly believe they did the job right and it is easy to see the quality of their work as they take pictures as they go along with the job. Very nice and kind and caring company and all the employees we met and/or talked with :-) we are glad we waited for them to complete the work and would definitely recommend Carter exteriors to our friends and family :-)"

    - K.C.

  • "I thoroghly enjoyed working with Carter Roofing and Exteriors. From discussing the roof job to completion. Everyone is easy to talk to and followup with answers to all questions. Workers were respectful, efficient and friendly. They did an excellent job, and cleaned up any mess they made. I will use this company again since they install outter doors and I need some. Satisfied customer."

    - B.S.

  • "I needed a whole tear off done on my roof and wanted to get it completed before my daughter arrived, I signed a contract and less than a week later they came and did a full tear off on my roof in one day. I know with covid go on contractors are backed up. Highly recommended"

    - K.B.

  • "We hired Carter Roofing and Exteriors for a project on our home. They replaced the roof, gutters, and siding. A complete makeover! These guys killed it. I've worked with different contractors in the past and none can compare to this company. Look no further!"

    - A.V.

  • "New roof. Woohoo…. Carter Exteriors. Amazing. 2 days. If you have ever tried to hire a contractor you know the headaches…no calls back…no shows… seem to have to beg them to talk to you or care about your job….not this crew. Emails…texts… phone calls… super responsive and super professional high quality work. Need a new roof? This company is amazing. Workers were professional and courteous. Cleaned everything up. Amazing company - I don’t think we have worked with many contractors with this high level of professionalism and communication. We could not be more thrilled.""

    - D.S.

  • "I spoke with Austin to consult about a project today. He was so so helpful, was patient with my many questions, and shared information in a way that easy to understand. We are still in the consulting phase, but I would strongly consider utilizing Carter Exteriors for future projects."

    - G.P.

  • "I was so hoping to be able to leave a great review but unfortunately we never got that far. I reached out to them in February, had a great conversation with Jim. Said he was sending over his new Proj Mgr to come out and meet with us. The new PM came out soon thereafter, took pics and said he'd come back in 2 weeks with a computer rendering showing options for siding. PM did come back but was unprepared, didn't have the renderings completed and said he needed to take more pictures. Told me he would have it ready for me in 5 days, then never heard from him again. I called the office and left a voice message for Jim to call me back and never heard from him either. Very disappointing, if they couldn't do the job it would have been appreciated if they just said so."

    - J.O.

  • "The service was a 10 in my book. The salesman sat down with me and explained the products that the installation team would use. The installation team was awesome. They were on time and tore down and installed the new roof in one day. Did inspection around the house and couldn't fine anything on the ground which is important to me since I have critters. Thank you Carter Exteriors."

    - M.Z.

  • "Carter Exteriors put a new roof on our house they did a Professional Job and clean up after the job I found nothing on the lawn I want to Thank You John and all the crew. Carter Exteriors they work with us that I will not forget that"

    - O.S.

  • "Extremely helpful polite and quick! I'm so relieved to have a new roof and one with well made products. Our roof specialist John was awesome through the whole process!"

    - J.S.

  • "Working with Carters Exteriors has been a pleasure. This company goes above and beyond ensuring all your questions are answered and if you still have a concern they take the time to talk more in depth. I worked with Scott Ward for the first stage of the process getting my roof estimated. The communication from Scott was like no other. I had four companies come out to estimate and they beat everyone. Carters also post progress of the job throughout the day, so that you may keep update on how the job is going. If you're looking for professionalism and awesome craftmanship then you should call Carters Exteriors."

    - J.S.

  • "Carter Exteriors is not only quality workmanship, but they are responsive and fast. One of the most repeated complaints about any contractor is they are difficult to get a hold of and not responsive to inquiries, questions or concerns. Carter Exteriors is the opposite, they are responsive, communicate with their customer and do quality work. Highly recommend!"

    - D.W.

  • "Great communication, clean fast job. Took time to really evaluate the needs of our roof and came up with a plan to do the job right with a reasonable price. Highly recommended."

    - P.E.

  • "I had my roof replaced over the weekend and I am so happy with my entire experience with Carter exteriors. The workers were so fast and skilled! The GM made regular stops at my house to check on everything, as well as sending me a email link so that I could see the progress from the top of the roof while they were working! I would definitely recommend their services to anyone looking to have work done to their roof!"

    - K.S.

  • "Austin Carter did an excellent job on our church roof! From start to finish, he and his crew displayed professionalism and care in every detail. They completed the job in an excellent time frame. When the job was complete, I walked over and noticed that all the guys took their hats off and did a final "walk around" cleanup. What I noticed was that they were picking up any loose scraps of shingles, nails or debris that might not have made it into the bin and were putting those pieces in their hats! I was so impressed, to say the least. The new roof looks beautiful and our church couldn't be more pleased! If there was something Carter Exteriors could have done better, I'm not sure what it would have been. They were awesome! Sincerely, Pastor Ken Todd"

    - K.T.

  • "Carter Exteriors did an amazing job repairing and installing our metal roof. We still cannot believe how great it looks and functions, especially coming from what it was before they took on the job. We hired someone else first who destroyed it and made our situation worse and they (Jim) seriously came to our rescue. The price was also unbeatable. We cannot thank you all enough for saving our cottage and our sanity. Top notch company."

    - A.C.

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