Bradford Xteriors Inc

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"Original Review: Looks like they have a problem with me as a customer because of my name. My property manager originally reached out 6 months ago for a call back to the owner, me. After 6 months of estimates and finalizing the work contract, they didn’t even know I was the property owner even when my name is listed on the county site. After realizing my name, they rejected my contract. I have to say I am very unhappy with this type of discrimination. They made me feel ashamed of who I am and I cannot recommend this company to others on principle. In regards to the work quoted, they charge for every little thing like adding house numbers to front decks for $210, an excessive amount. If you have existing hardwood railing and posts on decks, they will replace it with cheap material and only use composite material for the flooring, but charge you over $11,000 for the work. When I asked if they could use cedar for the porches, they said no because the porches will be “wood.” Cedar is a type of wood. I found this to be an odd comment for someone in the industry. Additionally, they charged almost $14,000 for siding work on very small areas of the house. After this incident, I got at least 2 other quotes from highly rated companies and they only charged $8,000 for the same exact areas on the house with some extras thrown in. The price gouging is so extensive compared to other highly rated companies. I don’t know what is going on with Bradford but clearly they withdrew a contract we had finalized over 6 months because they did not trust my name when they saw it on the county site. My property manager who has a very different type of name, was instantly trusted and offered a contract. This type of attitude combined with the ridiculous pricing makes it impossible to talk about any redeeming qualities. This way of doing business just does not fly and is just, frankly…backwards. Review Update: Regarding text from Jason below, it was sent after 2 disturbing phone calls, both recorded, asking me who I was, and stating they won’t accept what they usually take from customers, credit cards. In my case they want a bank certified check after they discovered my name on the county site. So don’t pay attention to the fake “we are too busy” text that was completely made up and contradicts the hundreds of other texts and calls about a contract they were ready to start work on that week. And why would any property owner take the time to write something like this if it’s not true? I spent 6 months of my life hoping for this contract to work out and when I tried to send the company money through a bank transfer or credit card, they had a problem with my name and wanted to then change the payment method to a bank certified check. Jason first called to explain they have different payment requirements for “foreign” people and after realizing it was a mistake to say that, he texted to change the story altogether to “we don’t have time” after consulting “his lawyer.” Keep in mind this is 20 minutes after the final contract was sent to me after 6 months of specifying work. This behavior was completely uncalled for. And what’s worse is - I am a proud citizen and vet. Bradford messed this one up badly. It’s frankly shameful how they treat vets and it’s ridiculous they just assumed something about me when they saw my name on the county website. It’s even more absurd he came up with a fake “we don’t have time” excuse when there are clear phone and text conversations showing he treats “foreign” people differently. The ironic thing is, I AM NOT EVEN FOREIGN!!! They just assumed I was based on my name. Awful."

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"Review Update: Regarding text from Jason below, it was sent after 2 disturbing phone calls, both recorded, asking me who I was, and stating they won’t accept what they usually take from customers, credit cards. In my case they want a bank certified check after they discovered my name on the county site. So don’t pay attention to the fake “getting out of the contract” text but definitely know they stated very different things over the phone. And why would any property owner take the time to write something like this if it’s not true. There just isn’t any point unless this company deeply hurt and offended me. I spent 6 months of my life hoping for this contract to work out and when I tried to send the company money through a bank transfer or credit card, they had a problem with my name and wanted to then change the payment method to a bank certified check. Then, Jason texted to change the story altogether even though the final contract was sent 20 minutes before this text after 6 months of negotiations. This is completely uncalled for. Additionally, about 3% of the contract was carpentry. The rest was synthetic work including vinyl and also painting. If you review the actual timeline of events, you can see his response to “cancel due to carpentry” was absolutely made up about 20 minutes after they sent the final contract, and based on discovering my name on the county website. All of a sudden, they had different requirements for payment, and then shortly after, no form of payment was good enough for them, and no contract would be valid, all in the span of 20 minutes after discovering my name on the county site. Original Review: Looks like they have a problem with me as a customer because of my name. My property manager originally reached out 6 months ago for a call back to the owner, me. After 6 months of estimates and finalizing the work contract, they didn’t even know I was the property owner even when my name is listed on the county site. After realizing my name, they rejected my contract. I have to say I am very unhappy with this type of discrimination. They made me feel ashamed of who I am and I cannot recommend this company to others on principle. In regards to the work quoted, they charge for every little thing like adding house numbers to front decks for $210, an excessive amount. If you have existing hardwood railing and posts on decks, they will replace it with cheap material and only use composite material for the flooring, but charge you over $11,000 for the work. I don’t know what is going on with this company but clearly they withdrew a contract we had been working on and finalized over 6 months because they did not trust my name when they saw it on the county site. My property manager who has a very different type of name, was instantly trusted and offered a contract. I’m sorry but this just does not fly and it’s just frankly…backwards."

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"I used Bradford exteriors recently for a total roof installation, including removal of the old roof. Great work, on time, fast and great quality! Sean Grossman was awesome to work with, and made the process easy!"