BJ Roofing

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"This company put our roof on in Liberty Lake. We had a new construction home with plenty of contractors who have disappeared/gone out of business/won’t call back. Not BJ Roofing. Fixing trouble spots on a windy peak, doing follow up inspections, truthfully assessing hail damage (so far we seemed to have not taken any damage), and making us as a customer a priority over new business are a few of the reasons for the review. While I wouldn’t recommend our GC who specializes in CONTEMPOary homes, I would 100% recommend this company. Great business and great people."

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"I too hate to leave this and took some time to ponder before doing so. Right before Covid we contacted Brad for a quote. He told us he was busy, but he would fit us in when he could. I agreed as he was local and I had no real timeline. He said to remind him via text. I did, and he continued to respond they would be there..fast forward, after the summer had come and gone, the communication stopped and he didn't contact us at all. I figured some of it to be due to Covid so I cut some slack on any expectations (A lot of slack). However, I never received any communication back. So we tarped our roof waiting for spring. Fast forward, Covid is no longer the issue. I again contacted Brad and he agreed he would fit us in, in fact stated he would keep the price down because of all the issues. But again, no communication. I am guessing our job is too small and insignificant (an old shed). The deal is, we have had opportunities to recommend for other roofing jobs (he certainly was not on our list). We will have to replace our house roof one day also...he will not be on my call list. I am sad to leave such a negative review, but it wasn't until I started the process again and found out what good communication is."

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"It saddens me deeply to have to share my great disappointment with Bradley Hemenway of BJ ROOFING in the greater Spokane/Spokane Valley area. I initially contacted him in early October 2021 about obtaining a roofing repair quote after receiving his firm’s name via referral. He made it crystal clear that he no longer accepts “new” clients, but only referral work and that as such, he would arrange a time to look at the roof in Spokane Valley on 19 October 2021. Hemenway arrived promptly and completed the inspection and was thorough, complete, polite and very professional. We were tremendously grateful, not to mention relieved to have found him for this job. He mentioned that, at the moment, his firm was on the busier side, but that they should be able to get to the repair early November. He asked that we continue to follow-up with him directly via phone if we didn’t hear anything regarding scheduling the repair. By November 15, we never heard anything. I sent a message to him and Brad called to tell me they were prioritizing new customers with weather-related emergencies and that I should call back if I didn’t hear back in a week or so if I didn’t hear anything. By December 9th, WELL past the allotted time, we still heard NOTHING from Brad or his team and I reached out again. This time he said: “Next week we will be going full force on the repairs. I will keep in touch. If you have not heard from me end of next week, please reach out.” By December 17th, we still hadn’t heard anything, so I reached out again. We never received a response until January 4th. Granted, we’re amidst the Christmas and New Year’s Holiday now… but this is just ridiculous, unprofessional and highly disappointing. Especially considering that as evidenced by other posted reviews, Hemenway has obtained NEW repair customers who called him for repair work after we did AND executed their repair work before we’ve even been scheduled."