Big Bear Roofing

Big Bear Roofing

Big Bear Roofing
1941 Savage Rd Ste 200D, Charleston SC, 29407 USA

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
3/28/2022
Certifications & Awards
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.8 (383)

Google Reviews

Contractor reviews from customers on Google

  • "Crew was efficient, made sure my plants were protected, did a great job of keeping the area clean and clear of roof deris. Crew was respectful and extremely hard workers."

    - B.C, May 4, 2022

  • "We couldn't be happier about our experience with Big Bear Roofing. Our salesperson, Brian Ray was incredibly helpful and quick to respond to any questions or concerns we had along the way. From the time we signed the contract to our roof being complete was less than a week. The work was fast but thorough and we love the way it looks. Also within hours of the roof being complete 3 separate employees (including Brian, our salesperson) came by to look over the work, check the cleanup, and make sure we were happy with the finished product. I highly recommend them to anyone needing to replace their roof. 5 stars across the board."

    - D.W, Apr 22, 2022

  • "Great experience! Provided quotes in a timely manner, on time for all scheduled appointments and fast/quality work on our roof."

    - J.P, Apr 14, 2022

See All Google
4.8 (383)

Google Reviews

Contractor reviews from customers on Google

  • "Crew was efficient, made sure my plants were protected, did a great job of keeping the area clean and clear of roof deris. Crew was respectful and extremely hard workers."

    - B.C.

  • "We couldn't be happier about our experience with Big Bear Roofing. Our salesperson, Brian Ray was incredibly helpful and quick to respond to any questions or concerns we had along the way. From the time we signed the contract to our roof being complete was less than a week. The work was fast but thorough and we love the way it looks. Also within hours of the roof being complete 3 separate employees (including Brian, our salesperson) came by to look over the work, check the cleanup, and make sure we were happy with the finished product. I highly recommend them to anyone needing to replace their roof. 5 stars across the board."

    - D.W.

  • "Great experience! Provided quotes in a timely manner, on time for all scheduled appointments and fast/quality work on our roof."

    - J.P.

  • "Initially I just needed a small roof repair where water was leaking into my garage. They came out to give me an estimate and noticed hail damage that my untrained eye didn't see. They did an outstanding job of working with my insurance company and getting them to cover an entire new roof for me! The whole process was quick and easy and only took about a month from start to finish. After the roof was done they said they could also fix the water damage on the interior of the garage. Unfortunately I believe the contractor they hired wasn't the best. The estimate said he was supposed to treat the damaged area for mold, fix the drywall, and seal it so mold wouldn't grow back. All he did was fix the drywall, and I heard him complaining to his boss on the phone about how the job was bigger than he wanted to do. After the work was done Big Bear called to make sure I was satisfied with the work, I explained I didn't believe it had all been done. He said he would call the contractor then call me back. He later left a voicemail saying he didn't know what the contractor did so all I could do now is wait and see if mold grows back and if it does, it means the contractor didn't do the mold treatment like he was supposed to. Not exactly a professional answer, but I overlooked it, just happy I don't have a gaping hole in my garage ceiling now. Nevertheless, I would expect a better answer from a company like Big Bear. A few weeks after all the work was complete I noticed a roofing nail in my driveway. Not a big deal, I figured a few would be left behind after the cleanup. Over the next 30 minutes I found 92 roofing nails in the grass surrounding the house. I get it, a few nails is to be expected, but close to 100 seems reckless, especially for families that have pets and kids running around. Also, be cautious of the actual prices on the invoices Big Bear sends you. I was initially told I owed one number, then an invoice came with a higher number on it. I simply emailed them and they promptly corrected it, so not a huge deal, but be cautious. All in all, I'm happy with the work that was done. Big Bear is a larger company and has good reviews so I was a little surprised at the lack of professionalism with certain aspects of the work they did - leaving an excessive number of nails in the grass, hiring poor quality contractors, and fudging the numbers on invoices. Seems like mistakes a smaller company would make, not a company like Big Bear."

    - A.B.

  • "Very happy with big bear. Brian was great and kept me informed and up to date on all. Would definitely recommend"

    - M.M.

  • "I needed a roof inspection done for my insurance. They were quick to call me to set up the appointment and were there within a couple days when they said they would be there. They were professional and courteous and gave me an honest review so I knew where it all stood along with pictures. Definitely will be calling them to come out when I need some work done."

    - R.S.

  • "Andrea Chapman at big bear roofing was fantastic at delivering everything I needed to replace my roof. She goes the extra mile to insure you get top quality goods, excellent service and perfect results. I recommend Bi Bear Roofing to everyone who wants the best! Thank you Andrea and Big Bear!"

    - J.M.

  • "My sales lady Andrea was super!!!!! I have already recommended them to some of my friends. The installers took extra time locating any nails removed from the old roof, and cleaned up nicely. They worked until dark I was very impressed."

    - K.D.

  • "Called Big Bear Roofing after searching for roof repair companies. I called them based on their reviews. I was not disappointed. Called the office and was told someone would reach out to me to set up appointment to inspect roof, call came the same day, and repair was scheduled and completed within a few days. Great experience and would definitely recommend to anyone with roofing needs."

    - T.K.

  • "Great customer service and value. Full transparency and communication throughout. Our rep, Andrea was amazing! Highly recommend."

    - T.T.

  • "Big Bear and especially Andrea made this a painless, easy process. They helped with the insurance portion, and made sure I got exactly what I needed. My roof was torn down and replaced and several areas completely replaced from water damage. The supervisor was on scene several times to ensure I was satisfied and that work was going on schedule. After completing the roof you could not tell they had even been there, everything was cleaned up and removed. The company they contracted for inside work was Sea Island Home Repair and they are another top notch, professional company, and I will definitely be using them in the future. Thanks for a great job and caring about your customers."

    - T.K.

  • "From the get-go, I knew we were going with a company that could be trusted from start to finish. A group of true professionals from bid to site cleanup. Their service exceeds their great reputation."

    - R.S.

  • "Great communication and follow up. Professional every step of the way. The final product looks fantastic."

    - S.T.

  • "Great response from All and professional work with very quick response time. Thanks for the fun job you guys and gals did for us! Kind Regards, Tony Friddle"

    - 7.L.

  • "working with Big Bear Roofing to replace the shingles on my house has been one of the most enjoyable experiences I've had doing home repairs. From the very first contact with their consultant Andrea, project manager Reggie and their installers. were willing to do whatever it took to ensure, a smooth, Stressless completion of the project. They were all courteous, knowledgeable, helpful. Job well done team!"

    - S.S.

  • "Great experience from the start. Andrea was very informative when we first reached out to Big Bear. She answered all of our questions and helped us navigate the process with great professionalism. The roofing crew installed our roof and cleaned everything up promptly! No complaints at all."

    - K.P.

  • "They did a really good job repairing my roof along with a few other things that I didn’t expect. Customer service was awesome. I would recommend this company."

    - S.E.

  • "We were highly impressed by Big Bear Roofing. Rory took the time to explain all aspects of the job, roofing materials and warranty. The one thing that really stood out for us was the quality of vent pipe boots Big Bear uses. Not just the run of the mill, big box store vent pipe boots. These are of the highest quality. On the day of the roof installation, the crew arrived on time and put down tarps and covered our porch railings with cardboard. They worked from 8AM in the morning until 9:30PM that night, partly in the rain during a brief shower. We have a big roof that required 45 squares of shingles. Once the job was done, the crew went over the whole yard with magnets to pick up nails. They even went over the street with the magnet in case a nail or two made it all the way there. Everything was cleaned up and our property was left in pristine condition. Highly recommend this company."

    - J.D.

  • "They did great job. I chose them based on online review. I had a roof leak for past year and half, five different people which called themselves expert look at my house roof and two of them worked on the roof but none fix the problem. Big bear roofing companies send their expired, that after checking the roof told us what is the most probable cause. Their job is very good, clean and very reliable. Price was reasonable. I am very happy that find them online and I highly recommend them without any second thought or reservation."

    - S.B.

  • "Big Bear was fantastic. They arrived on time early in the morning. By the end of the day we had a new roof and skylight. They returned the next day to remove the debris. They also scanned the area around our home several times to remove nails. Their work process was interesting. They appeared to work well as a team with each person knowing exactly what they were responsible for. The experience was stress free. I highly recommend Big Bear for roof issues."

    - I.F.

  • "I heartily recommend this company based on our experience with them. During a heavy rain period and on a Saturday night we developed leaks around two of our tube skylights with water leaking through the ceiling. We called a couple of companies and unbelievably the manager of Big Bear came to the house, went up into the attic space, and secured something to catch the water until his crew could come out Monday morning and do the repair. Every one we encountered with this company was polite and professional and knew what they were doing. It was one of the best experiences we have had with a company doing work for us. Select Big Bear for your roofing work. You won’t be disappointed!"

    - D

  • "After purchasing our home in Charleston that needed a roof, we called eight roofers for estimates. Big bear was the first to come out. The presentation was very professional which led me to believe that the price was going to be on the high end. Much to my surprise, the price was well below 1 other roofer and over 50% less than 2 others. As for the other 4 companies, well, they didn’t even show up or call to reschedule. Big Bear gave us a two week window and showed up on time. We thought the job would take at least 3 days to a week to finish and it was done in a day and a half. They were fast, professional and mindful of our plants and shrubs. They cleaned up the job site when they were done and made sure we were pleased with the work. I’ve had several roof replacements done over the years and I would rate this the best overall. Highly recommend this company for a new roof."

    - D.C.

  • "Recommend by a co worker and was just not looking forward to a roof replacement... but I admit it couldn’t have been any better than it was.. the folks in the office , that delt with my insurance company were all spectacular... but the men that actually did the replacement were straight up nothing but business.. these guys were like machines and they did a hell of a job and even my neighbor bad already put a roof on with big bear... and a side note, I didn’t find literally 1 roofing nail in my yard, and this speaks to the cleaning that was done.... extremely thorough.. NOTHING BUT PRAISE FOR BIG BEAR 🐻!!!!"

    - C.F.

  • "I used Big Bear Roofing a month ago. Ro was super easy to work with and went out of his way above and beyond from start to finish to get the job completed. The roofing guys were on time and put the roof up in a day. The roof looks amazing! I have a blind dog that loves to play in the yard and they went through my yard multiple times to ensure that their were no nails left of the property. Overall, very happy with the work Big Bear Roofing provided on my home and will recommend them to anyone."

    - E.A.

  • "They did an excellent job. They cleaned up the job site well, no flat tires or hurt dog feet. They staff was responsive and understanding as We worked with our insurance company to ensure they were paid for their services. I wouldn’t hesitate to recommend them to anyone needing roof repair or installation."

    - T.I.

  • "They did an excellent job. They cleaned up the job site well, no flat tires or hurt dog feet. They staff was responsive and understanding as We worked with our insurance company to ensure they were paid for their services. I wouldn’t hesitate to recommend them to anyone needing roof repair or installation."

    - T.I.

  • "These guys did a great job. They were there on time and had the roof installed and cleaned up within a day. I highly recommend these guys to anyone needing a new roof install!"

    - A.D.

  • "Mr. Issac was so helpful. He and his crew went above and beyond. Every call and question was answered and the work was exceptional. I highly recommend that if in need you call Big Bear Roofing. This company values family and local businesses. I cant express my gratitude."

    - J.R.

  • "Fixed a small leak on my roof. They were very professional and at a reasonable price. I would definitely use them again in the future if needed."

    - D.M.

  • "Big Bear Roofing is top notch! They were so easy to work with and handled all of the details with our insurance company. They showed up on time and completed the work in short order. We were very impressed with their professionalism and the quality of work performed."

    - H.S.

  • "I had a fantastic experience with Big Bear and would highly recommend to anyone who asks!! Michael and Vicki were amazing to work with. The crews were professional and quick!!"

    - K.M.

  • "Inspection was done quick, scheduled the work and it was done well and for a reasonable price. Staff was courteous and professional. Definitely recommend this business for any roof work needed."

    - U.D.

  • "We are extremely impressed and satisfied with the service we received from Big Bear Roofing. They were professional, very knowledgeable, and transparent through the whole process. They explained the process, discussed options, and coordinated with our insurance company. We are greatly pleased with our new roof. Michael, Ro, and the staff were excellent from start to finish. We definitely recommend Bear Roofing to anyone in need of roof repair or replacement. These guys will take good care of you."

    - C.O.

  • "I would highly recommend Big Bear Roofing! Not only were they the best price around but they got the job done in one day and it came out perfectly. We loved working with them!"

    - A.H.

  • "Very good roofing company. Spot on with inspections and work. A very fine quality roof replacing our older one. Some additional touches that we just don't see in other roofs. Highly recommend this company, their crews and their work ethic. Also would have to say following the recommendations for the new roof it looks 120% better than our old roof and makes the house much more valuable in this market. updated 11/9/2020.... after installation of new roof there was a leak in the corner of our home; we called and they sent out a team to fix it. Being under warranty and only 9 mo. old it was covered. We did spend $250 to repair and paint the interior wall that was damaged. They were responsive never the less to our first call about the issue."

    - Y.M.

  • "Everyone at Big Bear Roofing was great to work with. Victoria in the office was delightful, as was Nick who assessed the storm damage and gave me the estimate. They worked with my insurance company to be sure I didn’t have to go any more out of pocket. The crew was efficient and was respectful of my property. Overall, my roof looks great and I’d recommend them enthusiastically!!"

    - M.B.

  • "Highly recommend Big Bear Roofing. The entire staff was very professional and available for my questions without delay. The time from initial estimate to completion was very quick. The day of installation they took every precaution possible to ensure no damage was done to the house while completing their work. They had the roof completely stripped and reshingled with all debris cleaned up in about 4 hrs!!! Definitely will be recommending them to anyone looking for roofing work!!!"

    - D.S.

  • "In 2017 Big Bear did a full roof replacement. Earlier this week I found a shingle in our yard and did not know if it came from our roof. I called Bear Bear and Josh came out immediately. He inspected our roof and found that all our shingles were in tact. He did find another issue regarding our siding (near our chimney) that we were very much unaware of. He climbed back up on the roof and quickly made the repair. His kindness exceeded my expectations! I would highly recommend Big Bear Roofing. They are professional,honest and care about their customers!"

    - J.E.

  • "I've had multiple roofing companies knock on my door and tell me how I need a new roof and they can replace mine for "free" so I had Nick from Big Bear Roofing come out to do an inspection. He was extremely thorough and ultimately told me that mine still has some life left in it so I don't need one, signs to look out for and a plan going forward so I can get as much life out of this one as possible and what to keep an eye out for so I'll know when it is time to think about replacing it. Finally a honest roofing company!!!! Than you Nick & Big Bear Roofing and when the time comes I will ABSOLUTELY be using your services and would recommend you to anyone."

    - P.S.

  • "We discovered a roof leak in our attic after a rainy December last year and had three different roofing contractors come out for estimates. Nick McElroy from Big Bear Roofing came out to inspect our roof and I could tell right away with his thoroughness that they were the company to go with. They were absolutely integral in assisting us with our insurance company by going above and beyond our expectations. Everything went as smoothly as one could hope for, Nick & others from Big Bear were on top of every detail and let us know what to expect along the way so there would be now surprises. They also handled the ceiling repair that was caused by the roof leak and made sure that it was done right. I would have no hesitation in using them for any other roofing needs we might have in the future and have already suggested them more than once to friends who were trying to find respectable roofing contractors in the Lowcountry."

    - D.L.

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