BGE Home

BGE Home
1409 Tangier Dr Ste A, Baltimore MD, 21220 USA

Member Since: 9/17/2020

Overview

About Us

You can trust BGE HOME to provide Home Improvement, HVAC and Plumbing services that fit your home and your budget. Our HVAC technicians, plumbers and electricians are highly trained and show up on time and in uniform, whether you schedule routine maintenance or an emergency service call.

*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

4.7 (1)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Customer asked us not to share his/her review."

    - X.X, | WINDSOR MILL MD
    Oct 6, 2020

4.7 (1)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Customer asked us not to share his/her review."

    - X.X, | WINDSOR MILL MD

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Google
3.8 (602)

Google Reviews

Contractor reviews from customers on Google

  • "We have used BGE for a water heater replacement with a good experience and we always have them clean and inspect our HVAC system every spring and fall. However, this last time we have had a horrible experience. We had a technician come out to clean and inspect our air conditioner unit and he told us that a part needed to be replaced and that he would get back to me later that day with the estimate. I never heard back. Two weeks went by and I still did not hear anything, so I called to follow up and was told they would call me back. Another week by with no call back. I called again and spoke to someone who then told me to call the parts department. I called the parts department and they said that the technician supervisor would call me back that day since I never heard back from the technician. That was yesterday, and again no call. I have never had to work so hard to try to give a company money to fix something. Do they not want business?! Paying for the inspection was pointless because now I’m going to have to pay another company to come out, inspect and diagnose, and fix. *****5/12/21 Edited to add- the supervisor called me and apologized and the issue was addressed promptly. I appreciated his follow through and desire to make things right with the customer.******"

    - M.H, May 12, 2021

  • "We have used BGE for a water heater replacement with a good experience and we always have them clean and inspect our HVAC system every spring and fall. However, this last time we have had a horrible experience. We had a technician come out to clean and inspect our air conditioner unit and he told us that a part needed to be replaced and that he would get back to me later that day with the estimate. I never heard back. Two weeks went by and I still did not hear anything, so I called to follow up and was told they would call me back. Another week by with no call back. I called again and spoke to someone who then told me to call the parts department. I called the parts department and they said that the technician supervisor would call me back that day since I never heard back from the technician. That was yesterday, and again no call. I have never had to work so hard to try to give a company money to fix something. Do they not want business?! Paying for the inspection was pointless because now I’m going to have to pay another company to come out, inspect and diagnose, and fix."

    - M.H, May 6, 2021

  • "We have the whole house service contract with BGE Home, we have actually has it for a good while. The staff at BGE Home have always been very helpful and friendly. We have never had any problems with our contract or our service. Whenever we have a service call in we know exactly what to expect. The service technicians have always been on point with getting this back up and working. I highly recommend BGE Home for your home service needs."

    - A, Apr 25, 2021

See All Google
3.8 (602)

Google Reviews

Contractor reviews from customers on Google

  • "We have used BGE for a water heater replacement with a good experience and we always have them clean and inspect our HVAC system every spring and fall. However, this last time we have had a horrible experience. We had a technician come out to clean and inspect our air conditioner unit and he told us that a part needed to be replaced and that he would get back to me later that day with the estimate. I never heard back. Two weeks went by and I still did not hear anything, so I called to follow up and was told they would call me back. Another week by with no call back. I called again and spoke to someone who then told me to call the parts department. I called the parts department and they said that the technician supervisor would call me back that day since I never heard back from the technician. That was yesterday, and again no call. I have never had to work so hard to try to give a company money to fix something. Do they not want business?! Paying for the inspection was pointless because now I’m going to have to pay another company to come out, inspect and diagnose, and fix. *****5/12/21 Edited to add- the supervisor called me and apologized and the issue was addressed promptly. I appreciated his follow through and desire to make things right with the customer.******"

    - M.H.

  • "We have used BGE for a water heater replacement with a good experience and we always have them clean and inspect our HVAC system every spring and fall. However, this last time we have had a horrible experience. We had a technician come out to clean and inspect our air conditioner unit and he told us that a part needed to be replaced and that he would get back to me later that day with the estimate. I never heard back. Two weeks went by and I still did not hear anything, so I called to follow up and was told they would call me back. Another week by with no call back. I called again and spoke to someone who then told me to call the parts department. I called the parts department and they said that the technician supervisor would call me back that day since I never heard back from the technician. That was yesterday, and again no call. I have never had to work so hard to try to give a company money to fix something. Do they not want business?! Paying for the inspection was pointless because now I’m going to have to pay another company to come out, inspect and diagnose, and fix."

    - M.H.

  • "We have the whole house service contract with BGE Home, we have actually has it for a good while. The staff at BGE Home have always been very helpful and friendly. We have never had any problems with our contract or our service. Whenever we have a service call in we know exactly what to expect. The service technicians have always been on point with getting this back up and working. I highly recommend BGE Home for your home service needs."

    - A

  • "Getting in touch and scheduling an estimate was very timely. Everyone that I met throughout the entire process was very professional and knowledgeable. The team of installers/technicians were on time every day and did a fantastic job! They were also very respectful of the fact that I am currently working from home. Going into this project, I was very nervous because I had just bought this old house, but I was really impressed with how smoothly everything went. I would absolutely recommend BGE Home and use them for future projects."

    - V.(.

  • "Have several smart plans (electricity, plumbing, main sewer line, and water heater) and have used each of them at least once over the past several years. Only cost us the fee of the plans and a $50 service fee for each visit. We've been extremely happy with the quality of service and response times. BGE Home technicians responded immediately {same day} to the few pin-whole leaks we've had in our aging copper water lines/pipes. Highly recommend!"

    - D.C.

  • "We just had our central air unit replaced after being broken for years. We received 3 quotes and BGE Home was the lowest by a considerable amount. We had to wait briefly for equipment to come in, but they were great at scheduling the installation as soon as possible. The installation team arrived within the window (with a 10-minute heads-up call) and worked diligently to get everything done. Once the new unit was installed, they showed us all the new equipment and controls. They cleaned up quickly and hauled away the old unit. Definitely going to keep them on our list for services when we need things done in the future."

    - T.C.

  • "Have a several smart plans (Electricity, plumbing, main sewer line, and water heater) and have used them all of them at least once over the past several years. Only cost us the amount fee of the plans and a $50 service fee for each visit. We've been extremely happy with the service and response times. They responded immediately to the few pin-whole leaks we've had in our aging copper water lines/pipes. Highly recommend!"

    - D.C.

  • "I called in January to get service on my stove. One of the burners was not working and this burner had just been repaired 7 months earlier. It took 3 weeks to get an appointment and then they ordered parts on February 10th. It is now March 3rd and the parts are still stuck in a warehouse. The service people are very nice but the length of time it takes to get an actual repair is not worth the money you pay for this home warranty plan."

    - A.E.

  • "A few weeks back I had a water heater installed. Installer damaged pipes and drain pan. The pan that was installed was too small and damaged during installation. I called due to both issues, they fixed the leaking pipe within 2 days, telling me someone would call me to replace damaged drain pain. Needless to say, no one called. County inspector came and failed the inspection due to damaged drain pan. I called BGE Home 4x in week, each time being told someone would call me back. No one has. Terrible Terrible service. Wish I never went with them."

    - D.J.

  • "I was getting System malfunction alert on thermostat. I Scheduled the service appointment BGE sent a technician promptly who identified the problem, Ordered the part needed and fixed the unit. All done in 3 days. Heating was still working during this time. I’ve been using BGE for over a decade. Scheduling service is simple, one call does it all, technicians are trained, knowledgeable, and professional. I don’t remember one instance when I was not satisfied or had to call back with the same problem."

    - G.R.

  • "Before enrolling for appliances service plan agent told me that as they have local technicians in Maryland area their response is quite quick. I enrolled for appliances service plan and paid for yearly membership. As now I have some issue with my gas dryer I called BGE home to schedule a service request; I called on 02/11/2021 and agent told me earliest available appointment is 03/06/2021. It is insane that it will take almost a month just to get first appointment and thereafter I don’t know how it will take to fix the my gas dryer. What they promised before enrollment ‘quick service’ is just a trap to get new customers and once you are enrolled for their service they will not care for you. I argued with agent and cut my call, so she called me again and said that she talked with her service team and now earliest available appointment is 02/24/2021, still 2 weeks from my request. As I have paid for service for a year, I will continue for this year. But after that noway I will continue with this kind of service."

    - R.M.

  • "Got new units installed by BGE HOME. After a few visits to fix the blowers. It works fine. The heating system does not blow hot air like the old unit. The Technician wasn't able to adjust it. This causes the system to work more and cost me more money. I wish that I fixed the heat exchanger instead 😫. BGE Home may have sold me a newer unit. But not all new things don't make it better. I have to readjust my way of living."

    - A.C.

  • "My Dad (RIP) used this company for many years to service and keep our HVAC running smoothly. Now I continue to use them. Not only for HVAC but plumbing as well. In 2020 they have replaced my sewer line (get the water & sewer line insurance because it's most likely NOT covered in your home owners insurance) & water heater. For the sewer line replacement they used a technique that didn't involve digging a trench in my yard. Two holes dug and pulled the new pipe through the existing path. No more flooding in my basement floor drain. My home was built in the 60's so there's old things that are difficult to match up with new equipment. My previous water heater was installed back in 1995. 1995! It finally started leaking in 2020. BGE Home to the rescue. It's wasn't just a simple replacement as the venting ducts for my gas water heater has to be updated to code. I'm so glad I decided not to take on that project myself. The technician has some difficulty but got it done correctly. All the extras that where needed for the install came at no extra charge since I have a plumbing contact. Service has always been speedy. I'll say they aren't the cheapest in town but I'm willing to pay for great quality."

    - A.J.

  • "I would never recommend BGE Home after the experience I had during the purchasing process for my heat pump. The estimator told me that my lines needed to be replaced and that was not accurate. BGE Home pricing was more expensive than the other estimates but I thought I was making an investment in their knowledge and experience. After the installation of the unit, I was not told the correct size for the air filter. I continued to use the air filter size from my previous unit since I was not told otherwise. The technician that came out recently had to measure and tell me the correct air filter size for my current unit. Overall, I expected more from BGE Home."

    - K.D.

  • "We have used BGE Home for years now to keep our HVAC system maintained and have always been happy with the professional service, and information that was given. Thank you, Don Settle for your expertise :)"

    - T.S.

  • "Misleading sewer line coverage: Our sewer line backed up. BGE Home performed a camera inspection and it was determined that our sewer line is failing and needs to be replaced. We have their sewer line plan that covers up to $4,000.00. We were quoted $8,600 to replace the sewer line, which would be $4,600 after the coverage discount. We obtained 3 other estimates from highly rated plumbers that averaged $5,000. BGE Home is over $3,000 more! So it seems that BGE Home offers you coverage and then inflates the price so high that you end up paying close to full price."

    - J.R.

  • "It's insane that I had to schedule a maintenance appointment 3 months out, only for the technician to call, not leave a voice mail but instead immediately cancel the appointment a minute later. Not the mention that when we did have to call BGE Home for service in 2020, it took them 3 weeks to come out to fix our AC. We will be cancelling the warranties we currently have with BGE Home."

    - K.W.

  • "We pay a monthly fee for poor service. No one in the call center knows anything. All they do is take info and promise to call back and they don’t. Two technicians came out and told us two different things. We waited and waited for a manger to call us and no one has. Cancelling service ASAP."

    - K.S.

  • "We were having complicated dishwasher problems. The technician from BGE Home, Mr. Mervin John, was persistent in his work, which was not an easy task and he finally was able to fix the problem. He was professional, personable, efficient and a definite troubleshooter. Very happy with the end results! Thanks Mervin!"

    - L.D.

  • "I contacted BGE Home for an attic insulation estimate and installation. The price was prefect and my contact Paul was very good to work with! Very response, professional, and on-top of everything. Would highly recommend."

    - A.S.

  • "I have a 3 year old system, installed by BGE that has not run well since installed. It has now been down since Sunday, 10/27, which the tech said was the heat pump fan. It is now Friday and still no system. This is also the 2nd time the system has been down for days. I have spoken with Aisha, who told me it would be 4 hours before a supervisor/manager called me back. Never happened. So I called again, to be told I will hear back, within two hours, through this week, I have Melissa, Michelle, Lenny, *couldn't make out name*, Becca and Mary. No one will call me back. Bought the Extended Labor Program, Replacement guarantee, everything so I would have to deal with this. Have missed 6 days of work and spent almost $1000 on dehumidifiers for the air handler ( which they couldn't figure out how a panel there got corroded within the first year ) and window A/C units since I have now air conditioning. First time, my wife was pregnant in the heat. Now, my daughter is in a hot house. I paid you $14k for the system, so your just going to ignore me now? Update: After giving me an appointment to finally fix the unit, after being told the parts arrived two separate times, they No Showed me. No one ever came. I called again, got nowhere. I posted about them on social media and finally someone called me back. ( Why do things come to that ? ) Tech came out, installed the parts...there's something else wrong. To shorten the story, someone came out 5 days later to install the other part. They also lost one part that they told me I can buy online ( uh, not my fault or problem ). Still no one will contact me about this system having issues, now 17 days later. Is this what you want for service?"

    - W.J.

  • "I’ve always had great experiences with BGE Home in the past but when scheduling my heating and cooling system maintenance appointment recently, I was notified that if I miss the call from my technician, they will cancel my appointment. I fully understand and appreciate that they need to review items pertaining to COVID-19 prior to the appointment but I was told I will have no opportunity to call back or have the tech leave a message with a follow up number. They will just cancel the appointment and go on with their day. To me, this seems like very poor service considering they are scheduling a month and half out. I will still keep my contract since I think they offer a valuable service and the techs are always fantastic but I’m quite disappointed in the lack of flexibility, considering the long lead time and an arrival window of 5-7hrs."

    - J.G.

  • "We have a service plan for appliances and was originally told that my wall oven was not included. Later the same day, my husband called and spoke to a different person and we told IT was covered. How happy was I to hear that news. We made an appointment for them to come out and a few weeks later (only took them lest than 5 min) we were back in action. Very pleased with service rendered."

    - D.W.

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