This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.
Certifications & Awards
"In July 2021 I contacted bear creek roofing to get an estimate on repairing the roof of our home which we were selling. They came out at the end of July to do an inspection, and despite me calling the office many times after the inspection was completed I was not emailed my estimate until September 2nd (and yes I did verify my email every time I called). Once the estimate was received I was told I would be contacted about picking out shingle color and setting a date for the roof to be done. I waited until September 13th before reaching out via email and received no response. On September 14th I sent a text and left a voice mail for the number I was given and received no response. On September 16th I sent yet another email, nothing. Called the office yet again, was hung up on almost immediately after stating my name. Sent another email on September 27th, still no response. The communication was horrible, it is now October 9th and I have still heard nothing from this company. I have since decided to go with XR roofing as they have been communicating with us and are already on track to be fixing the roof within the week. Would highly recommend not using this company if you need work done quickly or are in a situation where communication is vital."
"Called them months ago to compare quotes and they were the cheapest. Then I kept calling, weekly and each month to get things rolling. And Everytime we called, it was a different female. And each time they'd say they sent an email we couldn't find one. Finally after EIGHT months of back and forth we gave up and hired a new company that got us in and repaired and done within a week of talking to them. Then these guys finally say they're ordering lumber and what not. So we tell em nevermind. And now they want a massive cancellation fee. Even though they did absolutely nothing to earn it. Didn't even actually order anything or hardly talk to us. Yet we owe $1000. Cause everyone just has 1k lying around. Plus, they were barely gonna have insurance pay hardly anything so we'd have a ton to owe. But this new company was awesome and had insurance pay for everything. We saved a ton of money by switching to XR Roofing."
"We recently had a hail storm and had submitted a claim with our insurance company, after being informed by Bear Creek we have substantial damage. Bear Creek had wonderful follow up and I explained to Beth when she called one day, that I was struggling getting the approval back from the insurance/adjuster. She asked if I would care if she reached out to them. She then explained that sometimes when they call we get a quicker response. No joke, 30 minutes later we received the approval from the insurance company. Everything moved fairly quickly and Bear Creek kept us in the loop every step of the way and accommodated all of our needs. Brett was our direct point of contact for the install. He was timely, helpful, and extremely polite. He met with us to answered any questions we had before they got started. He said that if we had anything we're looking to throw out that we can use the dumpster. I was able to get the stuff thrown out from my husbands long postponed dump trip ;). My husband was unclear to the roofers on a request he had. Brett met with us shortly after to ensure that's what we wanted as the ventilation they were going to install would be better. My husband meant he wanted to keep the old fans instead of tossing them, so the verification was greatly appreciated. Everything was cleaned up well at the end of the day, which is extremely important to us as we have young children. Very pleased with the service and communication of this company. Highly recommend and thank you Bear Creek!"