Top Hat Home Comfort Services

Top Hat Home Comfort Services

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Top Hat Home Comfort Services
1072 Merivale Rd, Ottawa ON, K1Z6A8 CAN

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
7/21/2014
Certifications & Awards
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.0 (144)

Google Reviews

Contractor reviews from customers on Google

  • "actually no star but had to pick at least 1. Top Hat visited our house and advised that we needed chimney repairs and recommended we should proceed with a gas fireplace insert. Of course, next came the business card for Top Hat's gas insert sales rep. Had an official WET inspection and chimney was deemed safe and in great shape. Buyer beware."

    - R.K, Nov 18, 2021

  • "We have used Top Hat for 10 years to sweep the chimney and inspect the installation on an annual basis. This year for the first time we had one technician, instead of the usual two, come to do the cleaning. He proceeded to clean out the chimney, and extend the brush up to the point he pushed the rain cap off the chimney top. It came rolling down the roof and hit the stone patio bending it in several places. He bent it back into a rough approximation of its original shape and re-installed it. Finally he noted two hairline cracks in our fireplace steel front panel. I mentioned that one crack at least had been noticed in previous years but did not go through to the firebox. He ended up recommending on the worksheet the entire fireplace unit be replaced, and although the chimney was in good condition it should also be replaced because it was old. My conclusion these guys post-Covid are significantly less knowledgeable and more interested in selling new product than providing the excellent service of the past. They will not be back to my house ever again."

    - J.M, Nov 3, 2021

  • "I am very impressed by the knowledge and expertise of Top Hat Home Comfort. They offer a very high quality of service and product. Their experience as a team is very apparent from Doug's technical sales to Shane's craftsmanship. I am very grateful for Shane's care, skill, knowledge and workmanship in the removal and installation of both a heat pump and a fairly tricky wood burning fireplace configuration. And I am very grateful for Doug's commitment and persistence in making the deal and his guidance through the permitting process. Top Hat should be proud to have a team like that."

    - B.K, Oct 20, 2021

See All Google
4.0 (144)

Google Reviews

Contractor reviews from customers on Google

  • "actually no star but had to pick at least 1. Top Hat visited our house and advised that we needed chimney repairs and recommended we should proceed with a gas fireplace insert. Of course, next came the business card for Top Hat's gas insert sales rep. Had an official WET inspection and chimney was deemed safe and in great shape. Buyer beware."

    - R.K.

  • "We have used Top Hat for 10 years to sweep the chimney and inspect the installation on an annual basis. This year for the first time we had one technician, instead of the usual two, come to do the cleaning. He proceeded to clean out the chimney, and extend the brush up to the point he pushed the rain cap off the chimney top. It came rolling down the roof and hit the stone patio bending it in several places. He bent it back into a rough approximation of its original shape and re-installed it. Finally he noted two hairline cracks in our fireplace steel front panel. I mentioned that one crack at least had been noticed in previous years but did not go through to the firebox. He ended up recommending on the worksheet the entire fireplace unit be replaced, and although the chimney was in good condition it should also be replaced because it was old. My conclusion these guys post-Covid are significantly less knowledgeable and more interested in selling new product than providing the excellent service of the past. They will not be back to my house ever again."

    - J.M.

  • "I am very impressed by the knowledge and expertise of Top Hat Home Comfort. They offer a very high quality of service and product. Their experience as a team is very apparent from Doug's technical sales to Shane's craftsmanship. I am very grateful for Shane's care, skill, knowledge and workmanship in the removal and installation of both a heat pump and a fairly tricky wood burning fireplace configuration. And I am very grateful for Doug's commitment and persistence in making the deal and his guidance through the permitting process. Top Hat should be proud to have a team like that."

    - B.K.

  • "Great service from Brian & Pat from Top Hat. Very professional, kept everything clean, despite a ton of soot, and came with some recommendations of stuff that could be done, without making it feel that it had to be done ASAP (will get it done next year during cleaning). Very thorough in inspection, advising about creosote etc (there was none thankfully). Highly recommended and will definitely use Top Hat's services in the future!"

    - C.H.

  • "I recommend Top Hat home services. They have very good customer service. Whenever I have called I am immediately connected to a customer service agent. This gives me peace of mine and satisfaction as a customer. Jonathan worked diligently on my fireplace. He Is a professional in his trade who takes pride in a job well done."

    - J.M.

  • "Top Hat is the best especially Jonathon! I am a senior citizen and Johnathon always puts my mind at ease when he comes out. He goes above and beyond the call of duty. I highly recommend Top Hat!"

    - P.M.

  • "Top Hat were very thorough and professional in every way, from estimator (John) to front office (Lisa) to installers. No regrets at all in hiring them. John and Brian were the installers and they worked hard the entire time and made sure we were satisfied with their work. which we are. They were very courteous and personable in everything they did. Thanks so much Top Hat!"

    - G.T.

  • "Durian and Jay did such a good job cleaning the chimney today. They were really efficient, professional, knowledgeable and very polite. We will def book with them next year. Thank you!"

    - G.T.

  • "We just had a ductless air conditioner installed. Our installer, Shane was punctual and efficient. His work was meticulous. The unit looks even better than expected. Our Lennox is cool and so quiet we don't even notice it."

    - D.S.

  • "We moved to a new home and replaced the furnace and air conditioner. TopHat provided excellent service throughout. No pressure and informative sales. Very high quality installation. And they made time for an additional duct job during the same visit."

    - M.H.

  • "The best. I have been using Top Hat for over 5 years now, cleaning, installation, consulting. They are awesome! Bas was a pleasure to deal with when consulting on the different options for our home. The manufacturer had a delay because of the pandemic (unrelated to Top Hat), and as soon as they got the unit, it was installed promptly. Very friendly installers, Justin and his team did an excellent job. 100% will go with them for my next fireplace/stove."

    - D.T.

  • "Highly Recommend Top Hat’s Emergency House Siding repair team Justin and John. Great Customer Service. They were here in less than 1 hour from the phone call to Top Hat when 3+ pieces of house siding were blown off in a big storm, and more hanging off the side of the house. They worked in horrible conditions, during a storm’s high winds, rain turning to snow, mud, on a hill area, 2 house’s down spouts were dumping lots of water right where they were working (making more mud). They setup their tall extension ladder in this mess, with more house siding hitting the ladder with the fierce winds. They did a temp fix to the siding to stabilize everything, so no more siding goes flying in the wind, preventing loose siding from possibly hitting other things (windows, cars, etc). They came back the next day, on a weekend, Saturday, after 8 am, after the storm, and fixed all the siding, with new siding replacing all the broken ones, all done before noon, again, on a Saturday. Amazing customer service. Amazing response time to the initial phone call (they were here in less than 1 hour). Actually, if was less than 24 hours from the 1st call to when everything was completely fixed the next day. I Highly recommend Top Hat’s Emergency Service – house siding team – Justin & John. Note – this is the 2nd time I’ve called Top Hat in an emergency. Last time was maybe 2+ years ago, for a roof and vent issue. Again, they were here quickly, and fixed everything. Sorry I didn’t get a review written for that time back them. But getting a review done now. Top Hat has great people working for them. Highly recommend them."

    - M.Z.

  • "Very impressed with the installation of our new gas stove. Shane and his crew were very professional, knowledgeable and personal. I will absolutely recommend Top Hat to my friends and family."

    - R.C.

  • "Good choice of new technology wood burning stoves EPA 2020 approved with contemporary design. Knowledgeable service within the set timelines. Shayne and Nick did a meticulous job in their installation. We recommend Top Hat business and we will continue to use them..."

    - G.G.

  • "I'd been researching fuel efficient wood burning insert fireplaces for 5 years. The folks at Top Hat gave me a lot of great advice and I ended up purchasing the Summit model made by Pacific Energy. It is the best choice I could have made. I went from an old, inefficient fireplace that provided no heat to a unit that can easily heat my main floor (26 feet x 37 feet). This will save me a lot of money in heating costs. I highly recommend Top Hat Home Comfort Services. Thanks Glenn and team."

    - D.M.

  • "Shane and his crew installed a 42" Series G fireplace, Chadi is now in the process of building the chase with the bezel up top. They were all dedicated including Doug in Carleton Place where the purchase began to their work, professional, knowledgeable, efficient and a pleasure to be around. Very pleased and would highly recommend Top Hat for their Home Comfort services."

    - P.M.

  • "We have used Top Hat for the last 15 years. Recently we had two heat and Glo fireplace inserts installed By Shane and Justin. They are both incredible and went the extra mile on everything. It was comforting to know that they treated my place as they would their own. Shane has been a master at his craft for 30 years and is meticulous with his work. Justin has worked under Shane for 10 years and has followed suit!! Needless to say we would recommend them to anyone. Big or small job, they are the company to call!!"

    - M.L.

  • "We had used Top Hat in the past for chimney work and it did not occur to us to use them for a furnace issue. When 2 companies specializing in furnace work did not call us back I reviewed an old invoice and was pleased to see they were an option. 1. Jonathan showed up on time and patiently explained the issue. We suspected our furnace needed replacing after 30 + years. Jonathan didn't just tell us...he showed us with pictures. We had issues with our AC unit this past summer so we asked if we could do that at the same time to make the job more efficient. He checked with his HQ and made it happen. 2. Shayne and his crew showed up to do the work. Prompt and professional with a great attitude. Laid down their work mats...removed the old units...installed the new...put a new vent into a cold room and installed a new Google thermostat...and showed us how to use it. We could not believe the amount of work they completed in one day. VERY VERY pleased and 100% recommend."

    - T.T.

  • "Shane and his team did an amazing installation. They arrived on time. I have a Westport gas stove and I love it. It was professionally installed thank you."

    - A.G.

  • "We have been very satisfied with two chimney cleanings and an install of a new wood stove. The staff in both sales and on site were professional always, friendly, and helpful with our questions. The on site staff always covered the flooring with a cover before working which we really appreciated. All calls and emails were returned promptly. We are very impressed and will have Top Hat for service again without hesitation."

    - M.F.

  • "The installation of my new gas fireplace went really well. From my first phone interaction; booking the estimate; cleaning of the fireplace and the installation itself. All the employees were professional and easy to deal with. It took a little longer than usual but given the demand during the pandemic, I appreciate that they were honest about the lead time and in the end delivered earlier than expected. I will be happy to maintain the relationship for annual maintenance. 0h! I LOVE the new fireplace..."

    - S.J.

  • "Absolutely UNPROFESSIONAL. This company told us they were coming today, 10 days ago to fix our A/C unit. However--they did NOT give us a time frame whatsoever. Today, July 20th 2020, they claimed to have already been here 8:30AM this morning. This is a household of 3 adults, and I was awake at this time. They claimed to have rang our doorbells multiple times, vigorously knocking on the windows and doors but no one answering so they cancelled our appointment. This did NOT occur, I was awake. We do not even have a door bell in the front, and in the back our door bell doesn't even work. There are 0 hand, finger or palm prints on our windows. Not to mention I was AWAKE They later called the other person I am living with here, and they yelled at her over the phone. They did NOT come here, either they went to the wrong house or they are full on lying. Unprofessional, and disgusting customer service. I will be sure to spread the word, avoid them at ALL costs. There are much better, and deserving companies to give your business and money to."

    - J.M.

  • "Our A/C recently failed and naturally during a heat wave! We called in another company to have it looked at and hopefully repair but unfortunately it was too expensive. Due to the age of the unit we decided to get a new one, not without getting a couple of quotes first. We got three quotes, Top hats price was somewhere in the middle but they proved to be more responsive, knowledgeable and honest. They gave us a 4-6 week turn around time line which seems long but due to the current global pandemic and Top Hats explanation in regards to this we understood and decided to give our business to this long standing locally owned company. They stayed true to the time line and we had it in about 5 weeks and had us up and running as promised. Shayne Williams their installation manager carried out the installation. He was punctual, courteous and explained everything from start to finish. I even called him later that day to express my concern that it wasn't dropping past 23 degrees, he explained that there was high humidity in the house and to give it time to catch up. He was right and the house is nice and cool! A huge thanks to Shayne and Top Hat for a job well done! Super Professional!! No more worries for at least 10 years with the amazing warranty!"

    - A.M.

  • "We just had the roof and siding done on our house by Top Hat. Amazing service, the workers were efficient and hard working. The foreman constantly communicated with me through out the job. We are completely satisfied with a job well done. Thank you Top Hat"

    - C.G.

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