Quantum Exteriors LLC

Quantum Exteriors LLC

No GAF Verified Reviews

Quantum Exteriors LLC
2021 Midwest Rd Ste 110, Oak Brook IL, 60523 USA

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
7/28/2021
Certifications & Awards
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.0 (15)

Google Reviews

Contractor reviews from customers on Google

  • "Quantum Exteriors provided me with the best experience I have ever had with any contractor. Michael Sooter, a pubic adjuster, negotiated with my insurance company to cover storm damage to my home and I was floored by his efforts. There is no one better. Quantum redid my house and garage roof, siding, windows and I hired them to build new front and back porches. Couldn't be happier with them. I highly recommend this company."

    - J.B, Nov 17, 2021

  • "Edit on 11/6 to add: I received a call on 10/27 by the sales person, Sean, based on my review below. I was not called because Renata said she will send someone after we talked. He said they would make it priority to have someone come to my property to do a full search for remaining nails and other clean up as well as assessing the part of my siding that does not lay flat. It has now been over a week since Sean made the promise to send someone out ASAP. As I am doing fall clean up and covering my AC unit, I am now finding more nails and actual debris of the old and new siding tucked in my hostas and flower beds. I didn't have photo evidence of all the nails I found in August, but now I have these. Keep in mind, the work was completed 8/30 and I continue to find nails in my yard. My one star review remains. I do not recommend Quantum. Based on reviews found online, I put my trust in Quantum as a new homeowner and ended up very disappointed and dissatisfied with the services I received. A sales representative visited my home offering a free inspection of my roof/home since they were in the area handling insurance claims for a hail storm from a year ago. I should have followed my gut instinct and said no thank you. Instead I signed a contract that locks you in with them if your insurance claim is approved or, if you chose not to use Quantum as your contractor, you owe them a percentage of your insurance claim for filing on your behalf. Again, I thought I would be okay since there have been such good reviews online for them. I'm not sure why I seem to be the exception, but I did not have a great experience like comments and ratings suggest. The moment I signed the paperwork the communication with Proactive Claims and Quantum completely fell apart for the rest of the process. I was promised I would be part of the communication between my insurance company and Proactive. My insurance added me their email responses to Proactive, while Proactive left me out of the original emails. When I asked for updates my emails were unanswered for weeks and phone calls were never made to explain the situation to me. I had to call the sales representative and the public adjuster on multiple occasions because I had no idea what the status of my claim was. The communication with the project manager was also poor, he would schedule with me and when he didn't show up I had to call to ask if they were still coming. The crew installing my siding left without letting me know they were finished so I could check the work and they left nails all over my yard that I had to pick up myself. There's a part of my siding that does not lay flat and I was told someone would come out to assess this, which has not been done. It seems my insurance will not be covering everything they expected so it feels like they want to cut their losses and are done with me. When I discussed my concerns and dissatisfaction with the sales representative, I was given poor excuses and incorrect information rather than a solution to make sure I was a satisfied customer. When I spoke to the owner and expressed all of my concerns, her explanation of the company's shortcomings made me feel heard and it was appreciated. It has now been two weeks since I last spoke to the owner and I am still waiting for someone to assess the siding issue and make sure all nails have been removed from the ground. I have tried to follow up with them twice now and my messages have gone unanswered. I would not recommend Quantum Exteriors or Proactive claims. I have had multiple contractors work on my house over the first year with my house and they are in the top two worst experiences due to severe lack in communication, lack of clean up from the crew, misinformation I received when I had questions, and poor customer service response to complaints."

    - C.L, Nov 6, 2021

  • "When Michael came out to meet with me about my project and concerns I didn't know what to expect. I have never had this experience before and was nervous about the insurance coverage and what was really needed. Michael was so professional and knowledgeable I felt completely at ease with letting him handle everything. His crews were there early each morning and completed the work quickly without any problems and cleaned up the yard as if no one had been there. They were all very polite and respectful guys who were focused on getting the job done. The result is a beautiful home which opened up many conversations with our neighbors. Everyone has agreed that the work is professional, attractive, and was done exceptionally well."

    - P.R, Oct 2, 2021

See All Google
4.0 (15)

Google Reviews

Contractor reviews from customers on Google

  • "Quantum Exteriors provided me with the best experience I have ever had with any contractor. Michael Sooter, a pubic adjuster, negotiated with my insurance company to cover storm damage to my home and I was floored by his efforts. There is no one better. Quantum redid my house and garage roof, siding, windows and I hired them to build new front and back porches. Couldn't be happier with them. I highly recommend this company."

    - J.B.

  • "Edit on 11/6 to add: I received a call on 10/27 by the sales person, Sean, based on my review below. I was not called because Renata said she will send someone after we talked. He said they would make it priority to have someone come to my property to do a full search for remaining nails and other clean up as well as assessing the part of my siding that does not lay flat. It has now been over a week since Sean made the promise to send someone out ASAP. As I am doing fall clean up and covering my AC unit, I am now finding more nails and actual debris of the old and new siding tucked in my hostas and flower beds. I didn't have photo evidence of all the nails I found in August, but now I have these. Keep in mind, the work was completed 8/30 and I continue to find nails in my yard. My one star review remains. I do not recommend Quantum. Based on reviews found online, I put my trust in Quantum as a new homeowner and ended up very disappointed and dissatisfied with the services I received. A sales representative visited my home offering a free inspection of my roof/home since they were in the area handling insurance claims for a hail storm from a year ago. I should have followed my gut instinct and said no thank you. Instead I signed a contract that locks you in with them if your insurance claim is approved or, if you chose not to use Quantum as your contractor, you owe them a percentage of your insurance claim for filing on your behalf. Again, I thought I would be okay since there have been such good reviews online for them. I'm not sure why I seem to be the exception, but I did not have a great experience like comments and ratings suggest. The moment I signed the paperwork the communication with Proactive Claims and Quantum completely fell apart for the rest of the process. I was promised I would be part of the communication between my insurance company and Proactive. My insurance added me their email responses to Proactive, while Proactive left me out of the original emails. When I asked for updates my emails were unanswered for weeks and phone calls were never made to explain the situation to me. I had to call the sales representative and the public adjuster on multiple occasions because I had no idea what the status of my claim was. The communication with the project manager was also poor, he would schedule with me and when he didn't show up I had to call to ask if they were still coming. The crew installing my siding left without letting me know they were finished so I could check the work and they left nails all over my yard that I had to pick up myself. There's a part of my siding that does not lay flat and I was told someone would come out to assess this, which has not been done. It seems my insurance will not be covering everything they expected so it feels like they want to cut their losses and are done with me. When I discussed my concerns and dissatisfaction with the sales representative, I was given poor excuses and incorrect information rather than a solution to make sure I was a satisfied customer. When I spoke to the owner and expressed all of my concerns, her explanation of the company's shortcomings made me feel heard and it was appreciated. It has now been two weeks since I last spoke to the owner and I am still waiting for someone to assess the siding issue and make sure all nails have been removed from the ground. I have tried to follow up with them twice now and my messages have gone unanswered. I would not recommend Quantum Exteriors or Proactive claims. I have had multiple contractors work on my house over the first year with my house and they are in the top two worst experiences due to severe lack in communication, lack of clean up from the crew, misinformation I received when I had questions, and poor customer service response to complaints."

    - C.L.

  • "When Michael came out to meet with me about my project and concerns I didn't know what to expect. I have never had this experience before and was nervous about the insurance coverage and what was really needed. Michael was so professional and knowledgeable I felt completely at ease with letting him handle everything. His crews were there early each morning and completed the work quickly without any problems and cleaned up the yard as if no one had been there. They were all very polite and respectful guys who were focused on getting the job done. The result is a beautiful home which opened up many conversations with our neighbors. Everyone has agreed that the work is professional, attractive, and was done exceptionally well."

    - P.R.

  • "Very professional and friendly company to work with. They got the insurance company to approve everything. The work looks good, and they cleaned up after the work was done."

    - W.D.

  • "I got my sidings replaced, gutters replaced, and awning repainted. Took a span of monthS. Siding job was mediocre, at best. They do not clean up or put things back very well. A week after the siding job, a couple pieces fell off. They also threw my mailboxes away, a doorbell was missing, and a piece of gutter was missing. Siding issue was not fixed, they took the checks and a piece that fell off, and never heard from them again."

    - W.V.

  • "You will not find a better company to take on your insurance company to get the maximum benefits paid. Quantum understand what insurance appraisers are looking for and will call them out for every issue that needs to be fixed on your home. Renata, Lizzy and Alfredo were a pleasure to deal with. They always followed up and corrected any issues in a professional matter."

    - J.J.

  • "Had a siding job done. Very happy with their work."

    - S.C.

  • "Great company. Has worked with my on several projects on my houses and rentals. Michael always goes to bat for the customer. This is a trait very hard to find these days. If you want someone with integrity and ethics this is the company. I will be using in the future on more projects. Thanks."

    - J.M.

  • "The entire Quantum Exteriors team was professional and efficient. When I had Michael come out to do an estimate I had a price before he even left my property. The siding I wanted was special order but he kept me informed while the materials were being manufactured. They scheduled a delivery of materials with me on one day and they came back the next to install it. The crew worked safe and efficiently to get it completed in just one day. Everything they took of the exterior was reinstalled just the way it was before. My yard and lawn were left cleaner than they were before. The finished product looks better than I could have ever imagined. Thank you so much for your hard work! I would recommend Quantum Exteriors to everyone."

    - A.S.

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