New England Roofing & Home Repair LLC

New England Roofing & Home Repair LLC

New England Roofing & Home Repair LLC
284 Racebrook Rd, Orange CT, 06477 USA

Overview

About Us

New England Roofing & Home Repair is a family owned and operated business. What drove us to open up our own business came from having a horrible experience with several contractors. When our relatively new roof started to leak our contractor was nowhere to be found. He refused to answer our calls and his mailbox was always full. We reached out to several other companies with little satisfaction. Contractors would measure our roof and throw a handwritten invoice in our mailbox without explaining a single thing. A roof is a huge investment and we feel it deserves good customer service. We strive to deliver the best customer service and always put the customer first. After doing a full inspection we sit down with the customer and go over the process completely and show all materials that will be used. Open communication is very important to us and we like the customer to be as involved as possible. We understand what it feels like to be on the other end and our goal is to change the way contractors are viewed.

At-A-Glance
Member Since:
9/7/2017
Certifications & Awards
Payment Options
Financing
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

5.0 (17)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Customer asked us not to share his/her review."

    - X.X, | Orange CT
    Mar 30, 2020

  • "CARING"

    - S.D, | Northford CT
    Feb 3, 2020

  • "Customer asked us not to share his/her review."

    - X.X, | North Haven CT
    Dec 26, 2019

5.0 (17)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Customer asked us not to share his/her review."

    - X.X, | Orange CT

  • "CARING"

    - S.D, | Northford CT

  • "Customer asked us not to share his/her review."

    - X.X, | North Haven CT

  • "Highly knowledgeable company to work with"

    - D.N, | West Haven CT

  • "Customer asked us not to share his/her review."

    - X.X, | Orange CT

  • "PROFESSIONAL AND FRIENDLY CONTRACTOR"

    - K.H, | Shelton CT

  • "Very professional and knowledgeable contractor"

    - D.M, | Orange CT

  • "Customer asked us not to share his/her review."

    - X.X, | West Haven CT

  • "Wonderful Company"

    - J.V, | Bethany CT

  • "Customer asked us not to share his/her review."

    - X.X, | New Haven CT

  • - L.P, | Hamden CT

  • "can do better with scheduling"

    - D.L, | Cheshire CT

  • "Wonderful Company"

    - P.P, | Orange CT

  • "Customer asked us not to share his/her review."

    - X.X, | Orange CT

  • "Professional friendly would recommend knowledgeable"

    - R.C, | West Haven CT

  • "Knowledgeable and professional company"

    - S.P, | Springfield VA

  • "EXCELLENT CONTRACTOR"

    - R.K, | Orange CT

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Google
4.8 (79)

Google Reviews

Contractor reviews from customers on Google

  • "I needed my gutters sealed and have leaf guards installed. I had multiple service providers give me estimates. New England Roofing was by far the best. I got a very reasonable quote and proceeded with the work. The installer was skilled, on-time, polite and very professional. The office staff followed up at every step. I am very pleased with the result. I would definitely use them again for any future projects."

    - B.S, Nov 6, 2021

  • "I'm happy with the roof installation. I'd call them back in another 30+ years again if I am still in this house for that long, and the roof needs to be done again. Very happy customer with the roof."

    - G.S, Oct 25, 2021

  • "I had Justin and Williams come out to my house to install the gutters. They were hard working and professional. I appreciate their attention to make the gutters at my house done in the best design possible."

    - L, Oct 4, 2021

See All Google
4.8 (79)

Google Reviews

Contractor reviews from customers on Google

  • "I needed my gutters sealed and have leaf guards installed. I had multiple service providers give me estimates. New England Roofing was by far the best. I got a very reasonable quote and proceeded with the work. The installer was skilled, on-time, polite and very professional. The office staff followed up at every step. I am very pleased with the result. I would definitely use them again for any future projects."

    - B.S.

  • "I'm happy with the roof installation. I'd call them back in another 30+ years again if I am still in this house for that long, and the roof needs to be done again. Very happy customer with the roof."

    - G.S.

  • "I had Justin and Williams come out to my house to install the gutters. They were hard working and professional. I appreciate their attention to make the gutters at my house done in the best design possible."

    - L

  • "I hired them for roofing inspection/maintenance over the last couple of years. I have a black roof, they replaced some shingles with brown shingles. Long story short, Connecticut has a reasonable uniformity code for insurance repairs. The mismatch shingles (the brown they installed versus the black on the house) meant my insurance company did not have to uphold the reasonable uniformity law, reducing the claim for storm damage by 85%. I have reached out to the them multiple times telling them of the situation and asking them to come replace the mismatch shingles, I even have the shingles for them to use that are a match. I have yet to receive any communication from them after 2 months. Opportunity to correct a mistake and keep a customer even though the customer had to bare the consequences of the professional oversight is too much to ask for them. If you are reading this, consider this fair warning that the professional and technical aptitude of their work can leave you as a victim where fair trade of service may be in question. There are good reviews on here, so here is to hoping there are not many other victims out there. Needless to say, this is my experience, I am now in discussions with the Connecticut Dept. of Consumer Protection for action. Update: Several days after posting, the company responded to this review by reaching out. The mismatched shingles were replaced several days later."

    - A.A.

  • "From the sales to the construction aspects their communication is excellent. Always available by phone an ready to answer any questions we had. Their team was attentive and quick working to build our front porch, replace our roof and gutters. Everyone is courteous and their work is currently the talk of the neighborhood. Thank you for everything!!"

    - A.S.

  • "I hired them for roofing inspection/maintenance over the last couple of years. I have a black roof, they replaced some shingles with brown shingles. Long story short, Connecticut has a reasonable uniformity code for insurance repairs. The mismatch shingles (the brown they installed versus the black on the house) meant my insurance company did not have to uphold the reasonable uniformity law, reducing the claim for storm damage by 85%. I have reached out to the them multiple times telling them of the situation and asking them to come replace the mismatch shingles, I even have the shingles for them to use that are a match. I have yet to receive any communication from them after 2 months. Opportunity to correct a mistake and keep a customer even though the customer had to bare the consequences of the professional oversight is too much to ask for them. If you are reading this, consider this fair warning that the professional and technical aptitude of their work can leave you as a victim where fair trade of service may be in question. There are good reviews on here, so here is to hoping there are not many other victims out there. Needless to say, this is my experience, I am now in discussions with the Connecticut Dept. of Consumer Protection for action."

    - A.A.

  • "These guys were incredible. I had a few shingles fly off my roof less than 24 hours before a scheduled inspection to sell my house. I called everywhere and nobody would or could do anything for me. New England Roofing not only came through for me, but actually changed their schedule around to accommodate my emergency, all without over pricing (which I would’ve paid gladly) This is the true meaning of customer service! THANK YOU! THANK YOU! THANK YOU!"

    - F.D.

  • "Great work for a reasonable price! Highly recommended! Installed new gutters for me after a tree took out the old ones. Also had them install a new front entry door and storm door. Could not be happier. Also the owner JC takes pride in customer satisfaction and makes sure you are satisfied!"

    - M.J.

  • "New England Roofing replaced the ridge vent on my home about a year ago now and I could not be happier with the result from start to finish. JC came out on time for the estimate and they scheduled me quickly given the time-sensitive nature of the necessary repair (ridge vent replacement). Their pricing was very competitive. Job done on schedule, on budget, clean and professional. Highly recommend."

    - A.A.

  • "Very responsive and professional. Easy to work with and had great communication regarding the process. Installation was great and to my expectations. Would recommend."

    - S.B.

  • "Excellent company, JC (the owner) responded very quickly to my situation and repaired the problem the next day. Even though the temperature was around 25 degrees and strong winds. Don’t know how they did it! Joe Cahill Very Satisfied Customer"

    - J.C.

  • "I love everything about this company. The Customer Service is pleasant and professional to work with. The estimator was on-time, quick and had a can-do attitude. I had many other "roofers" come to look at the job and either never heard back from them, or they declined the work. New England Home Roofing quickly produced an electronic quote and once I approved it, put me on their schedule for work. Approximately one week later, the workers arrived. They got right down to business and did a fantastic job. They were pleasant (I think their names were Fernando and Justin). They had all the materials and correct tools. They finished the job in less than 2 hours. I'm so happy with the work they did. It looks great! I highly recommend New England Roofing and hope you have the same experience that I have had."

    - C.R.

  • "These guys are GREAT! They worked with my insurance company and got 90% of the roof covered! I started with their major competition and the competitor left me with nothing. I called in New England Roofing and JC was very helpful and negotiated with my insurance company and got it covered.. That was amazing. I'm very happy. They are professional and cleaned up properly. I highly recommend."

    - R.S.

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