Morrison's Home Improvement

Morrison's Home Improvement

Morrison's Home Improvement
25 Pittsfield Rd, Lenox MA, 01240 USA

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
7/18/2016
Certifications & Awards
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

4.6 (4)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Extremely professional and knowledgable contractor%3B excellent for working remotely"

    - M.H, | Pittsfield MA
    Oct 3, 2020

  • "Customer asked us not to share his/her review."

    - X.X, | Great Barrington MA
    Oct 19, 2016

  • "Morrison's Home Improvement - A terrific company!"

    - S.W, | Becket MA
    Oct 18, 2016

4.6 (4)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Extremely professional and knowledgable contractor%3B excellent for working remotely"

    - M.H, | Pittsfield MA

  • "Customer asked us not to share his/her review."

    - X.X, | Great Barrington MA

  • "Morrison's Home Improvement - A terrific company!"

    - S.W, | Becket MA

  • "DEAN FROM MORRISONS WAS"

    - C.D, | North Adams MA

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Google
3.9 (28)

Google Reviews

Contractor reviews from customers on Google

  • "As your renovation of our house is finishing, we wanted to take the opportunity to thank you for the wonderful job your team has done. We were nervous about doing a renovation from a distance as this is our vacation home, but everything ran smoothly. By sending us photos of the work in progress, and being there to accept deliveries and allow other workers access to the house you made the process very easy for us. We especially want to thank Ashley for her wonderful design ideas, and Ray for the impeccable work he did to execute her designs. I also want to thank Steve Morrison personally for all of the phone calls and updates. It was so easy to get a hold of you whenever we needed to discuss this project. If we ever need any more work done, we will definitely be calling you. Working with you truly was simply amazing."

    - S.S, Feb 17, 2021

  • "Morrisons is the best! What started as replacing patio and front doors, lead to a remodeled bathroom, kitchen, and the creation of a home office. Steve, Ashley, Tom, Anna, John D and Les were amazing. They are responsive, professional and the work was impeccable. We couldn't have been happier. In the middle of a pandemic, all protocols were followed. We will be using them again! Highly, highly recommend."

    - L.W, Feb 15, 2021

  • "Morrison’s is highly adept at sales & marketing. The problems come with implementation. They lack a modern organizational structure. They do not assign project managers to individual jobs, no matter how large the job. And their site supervision is almost entirely absent. For a major home renovation job, we had to plead to get someone from Morrison’s to periodically visit our job site. The job site was in constant disarray with materials, supplies, appliances, fixtures, manuals, tools, etc. scattered all around the home, even well after the promised delivery date. No effort was made to finish individual rooms sequentially in order to consolidate the work area. Rather than respond to constructive criticism and pleas for more attention to the job, Morrison himself became increasingly belligerent as he stubbornly refused to adapt to a job that he eagerly accepted but couldn’t handle. Worse, his mark-up is well above market at 21% on all subcontractors and suppliers. He even marks up his payroll of workman assigned to the job and has the nerve to mark that up a second time at 21% as well. There is no modern billing system or scheduling, it’s as if the job is being run in the 1960’s. The entire operation is thinly-staffed and overly-dependent on subcontractor relationships. In sum, the workmanship was generally good; the job management and client relations were terrible. Additionally, the defensive response from the owner below is riddled with falsehoods and is not reflective of the manner in which this job was mismanaged. We advise those with substantial projects to avoid Morrison's."

    - D.L, Jan 29, 2021

See All Google
3.9 (28)

Google Reviews

Contractor reviews from customers on Google

  • "As your renovation of our house is finishing, we wanted to take the opportunity to thank you for the wonderful job your team has done. We were nervous about doing a renovation from a distance as this is our vacation home, but everything ran smoothly. By sending us photos of the work in progress, and being there to accept deliveries and allow other workers access to the house you made the process very easy for us. We especially want to thank Ashley for her wonderful design ideas, and Ray for the impeccable work he did to execute her designs. I also want to thank Steve Morrison personally for all of the phone calls and updates. It was so easy to get a hold of you whenever we needed to discuss this project. If we ever need any more work done, we will definitely be calling you. Working with you truly was simply amazing."

    - S.S.

  • "Morrisons is the best! What started as replacing patio and front doors, lead to a remodeled bathroom, kitchen, and the creation of a home office. Steve, Ashley, Tom, Anna, John D and Les were amazing. They are responsive, professional and the work was impeccable. We couldn't have been happier. In the middle of a pandemic, all protocols were followed. We will be using them again! Highly, highly recommend."

    - L.W.

  • "Morrison’s is highly adept at sales & marketing. The problems come with implementation. They lack a modern organizational structure. They do not assign project managers to individual jobs, no matter how large the job. And their site supervision is almost entirely absent. For a major home renovation job, we had to plead to get someone from Morrison’s to periodically visit our job site. The job site was in constant disarray with materials, supplies, appliances, fixtures, manuals, tools, etc. scattered all around the home, even well after the promised delivery date. No effort was made to finish individual rooms sequentially in order to consolidate the work area. Rather than respond to constructive criticism and pleas for more attention to the job, Morrison himself became increasingly belligerent as he stubbornly refused to adapt to a job that he eagerly accepted but couldn’t handle. Worse, his mark-up is well above market at 21% on all subcontractors and suppliers. He even marks up his payroll of workman assigned to the job and has the nerve to mark that up a second time at 21% as well. There is no modern billing system or scheduling, it’s as if the job is being run in the 1960’s. The entire operation is thinly-staffed and overly-dependent on subcontractor relationships. In sum, the workmanship was generally good; the job management and client relations were terrible. Additionally, the defensive response from the owner below is riddled with falsehoods and is not reflective of the manner in which this job was mismanaged. We advise those with substantial projects to avoid Morrison's."

    - D.L.

  • "Morrison’s Home Improvement Specialists Dear Steve Morrison, Steve Blanchard, and subcontractors, We wanted to write you and thank you for a job well done. From the beginning to the end we were so impressed by all the “crew” that brought our house back to normal. Having a fire is particularly disruptive and upsetting and everyone seemed sensitive and extraordinarily attentive to the situation. Maybe that is always how you work, but in any event, we were very happy with the process and now with the final product. We appreciate the regular communication we received, fast responses to emails and phone calls, and the fast work. The final restoration is amazing and the clean up all along the way was excellent. Very professional and talented craftsmen. Thank you again for making this easy and bringing our lives back to some semblance of normalcy."

    - R.R.

  • "I have used Morrison for two window projects this year. We replaced almost every window in our house, added three additional ones and replaced a sliding glass door. The workers were clean, respectful and professional and did a great job. We are very happy with our new windows and when we encountered a cosmetic problem with one of the windows they quickly replaced it. We plan to use them in the future for additional projects!"

    - T.C.

  • "Beyond pleased with our kitchen renovation. Our once small dated kitchen now feels open and modern. Could not have been done without the help of Morrison's and crew, from design and product selection to implementation. Completed on time and within budget."

    - C.P.

  • "Morrison’s is highly adept at sales & marketing. The problems come with implementation. They lack a modern organizational structure. They do not assign project managers to individual jobs, no matter how large the job. And their site supervision is almost entirely absent. For a major home renovation job, we had to plead to get someone from Morrison’s to periodically visit our job site. The job site was in constant disarray with materials, supplies, appliances, fixtures, manuals, tools, etc. scattered all around the home, even well after the promised delivery date. No effort was made to finish individual rooms sequentially in order to consolidate the work area. Rather than respond to constructive criticism and pleas for more attention to the job, Morrison himself became increasingly belligerent as he stubbornly refused to adapt to a job that he eagerly accepted but couldn’t handle. Worse, his mark-up is well above market at 21% on all subcontractors and suppliers. He even marks up his payroll of workman assigned to the job and has the nerve to mark that up a second time at 21% as well. There is no modern billing system or scheduling, it’s as if the job is being run in the 1960’s. The entire operation is thinly-staffed and overly-dependent on subcontractor relationships. In sum, the workmanship was generally good; the job management and client relations were terrible."

    - D.L.

  • "Job almost finished !!!! I was trying to wait until the end to post my review but I’m so impressed I wouldn’t want another day to go by without letting the world know how wonderful these guys are. If we could help someone else make that final decision of which contractor / company to go with look no further. Having experience with contractors over the past 20 years ,owning our own home ,from small projects to gutting our house (due to an electrical fire )I can tell you I have never seen such hard working men. They get the job done!!!Friendly, kind, helpful, and respectful to us and our property. They make a mess ,..by the end of the day you hardly know they were here. ...but aside from that if anyone ever had to deal with an insurance claim it can be a total nightmare. There aren’t even enough thank you s and kind words to express how we feel towards STEVE MORRISON!!!!!!!! This guy not knowing us from a hole in the ground was kind and professional since the first call. 7 months!!!! YES 7 months you heard it right! When dealing with our insurance this guy never once gave up. He stood his ground and got us to where we are today. Steve is Professional and caring at the same time. When everyone else was to busy or not wanting to deal with our insurance this guy went beyond to get the job done. The first day of construction he even called to check in. Not once but twice to see if we were satisfied and happy!!!!!Happy we are, and a job well done!!! The past year has been devastating for my family to say the least. No one can understand unless they have gone through something like this themselves. Steve has gave us hope again and definitely has earned are trust and respect. Thank you for sticking by us and getting the job done in such a professional manner and beyond. Thank you to your workers as well!!!!!! If we ever need another home repair or project you will be the only one we call. Covid-19 be healthy and safe. Thank you 🙏🏼 The Delisle’s"

    - J.D.

  • "Morrison's did a great job replacing a garden window in our kitchen and a bathtub and tile surround in our master bath. They had great suggestions. We had been concerned they might try to convince us to expand our project beyond just replacement, but did just what we wanted. Their crew was very able and professional. Thanks to Steve, Ashley and everyone."

    - J.B.

  • "I have engaged Morrison's Home Improvement on a number of projects: replacing sliding doors, new roof, painting a deck. In each case the work they performed was highly professional and completed quickly, and where followup was needed they were responsive and quick to address. I have engaged other contractors who took forever to complete jobs. That wasn't the case with Morrison's, which is why I keep coming back to them. No one likes to deal with home repair, but I feel that I have a reliable partner with Morrison's. While I can't say I look forward to the next thing that needs attention with my house, I know I can reach out to Morrison's for excellent service."

    - N.K.

  • "I had Morrison's do a total make over of our bathroom and it was perfect. Then we replaced some windows, and are now just finishing up having our kitchen floor replaced. Another great job. Steve is lucky to have people work for him who want to do a good job, and do a great job of cleaning up afterwards. Well done!"

    - R.B.

  • "Morrison's have just completed a large renovation project for me. Throughout the process, It has been a real pleasure working with a company that provides such professional, informed, and courteous service in every capacity. Steve, the owner, is eminently approachable and involved with the satisfaction of his clients; his follow-up phone calls were appreciated. Jeff, in sales, is at all times entirely accessible and helpful; John, who came to assess the job specifications, and who supervised the project, inspired confidence from the beginning, and saw the work through to its flawless completion. The carpentry team were unfailing in their thoroughness and preoccupation with perfection. Most importantly--to me, at least--they were without exception polite, friendly, forthcoming when questioned, and genuinely concerned about my requirements, understanding of, and comfort with the ongoing work. I am also very impressed with the company's prompt scheduling (Ashley and Stephanie went out of their way to accommodate my needs), and by the uninterrupted progress; the project was completed in three successive (uninterrupted) days. The work is beautiful and far exceeds my expectations. I will not hesitate to use Morrison's again; in fact, I have so much confidence in them that I have already made arrangements with them for more renovation. I recommend them without qualification."

    - L.B.

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