Graves Bros Home Improvement
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Graves Bros Home Improvement

Graves Bros Home Improvement
755 N Winton Rd, Rochester NY, 14609 USA
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Overview

About Us

Founded in 1977, Graves Brothers Home Improvement Co. provides Roofing Services, Windows and Doors, Home Generators, Siding Repair and Installation, Gutter Protection, and Insulation. Graves Brothers services Upstate and Western New York and the Finger Lakes Region from their facilities in Rochester, Buffalo, and Syracuse. They have been repeatedly named a Top 100 company in the region as well as one of the top 500 home improvement companies in the United States, annual Angie’s List certification holder, countless product certifications, and more.

At-A-Glance
Member Since:
4/17/2013
Payment Options
Credit Card
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

4.5 (93)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Contrctor unaware of courtesy and/or due diligence"

    - R.R, | West Henrietta NY
    Oct 12, 2021

  • "Customer asked us not to share his/her review."

    - X.X, | Canastota NY
    Oct 12, 2021

  • "Good Company"

    - C.B, | Solvay NY
    Sep 29, 2021

4.5 (93)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Contrctor unaware of courtesy and/or due diligence"

    - R.R, | West Henrietta NY

  • "Customer asked us not to share his/her review."

    - X.X, | Canastota NY

  • "Good Company"

    - C.B, | Solvay NY

  • "Customer asked us not to share his/her review."

    - X.X, | Rochester NY

  • "Removal of existing roofing Total Disaster%21%21"

    - J.W, | Brockport NY

  • "Customer asked us not to share his/her review."

    - X.X, | Ontario NY

  • "Customer asked us not to share his/her review."

    - X.X, | Spencerport NY

  • "Customer asked us not to share his/her review."

    - X.X, | Rochester NY

  • - V.T, | Penfield NY

  • "A PLUS CONTRACTOR"

    - B.Z, | Pittsford NY

  • "FOLLOW-UP"

    - J.H, | Honeoye Falls NY

  • "PROFESSIONAL"

    - S.H, | Rochester NY

  • "Customer asked us not to share his/her review."

    - X.X, | Syracuse NY

  • "COMPLETE CONTRACTOR"

    - V.L, | Rochester NY

  • "Customer asked us not to share his/her review."

    - X.X, | Rochester NY

  • - S.N, | Pittsford NY

  • - J.B, | Warsaw NY

  • "INSTALLATION CREWS WWERE EXCEPTIONAL"

    - D.K, | Walworth NY

  • "Very professional and timely."

    - J.C, | Penfield NY

  • - S.F, | Rochester NY

  • "EXCELLENT"

    - S.S, | Penfield NY

  • - M.S, | Rochester NY

  • "VERY FAST, VERY EFFECTIVE CREW"

    - B.G, | Rochester NY

  • "Friendly%2C courteous employees. Customer oriented."

    - K.M, | Rochester NY

  • - M.M, | Greece NY

  • "Customer asked us not to share his/her review."

    - X.X, | Fairport NY

  • "TOP NOTCH"

    - S.M, | Rochester NY

  • - J.M, | Rochester NY

  • - L.C, | Ontario NY

  • "KNOWLEDGEABLE CONTRACTORS"

    - G.D, | Hilton NY

  • "Customer asked us not to share his/her review."

    - X.X, | Webster NY

  • - S.L, | Webster NY

  • "Customer asked us not to share his/her review."

    - X.X, | Rochester NY

  • "Customer asked us not to share his/her review."

    - X.X, | Pittsford NY

  • "Customer asked us not to share his/her review."

    - X.X, | Rochester NY

  • - J.C, | Rochester NY

  • - W.S, | Rochester NY

  • "Customer asked us not to share his/her review."

    - X.X, | Rochester NY

  • "POOR SCHEDULING"

    - C.B, | Rochester NY

  • "PROFESSIONAL AND KNOWLEDGEABLE"

    - G.W, | Rochester NY

  • "Excellent, Professional Roof Replacement"

    - C.D, | Pittsford NY

  • "THE WORKERS WERE PROFESSIONAL."

    - R.W, | Rochester NY

  • "VERY PROFESSIONAL"

    - W.S, | Rochester NY

  • "Customer asked us not to share his/her review."

    - X.X, | Pittsford NY

  • "THE JOB I NEEDED"

    - R.M, | Webster NY

  • "DURING THE SALES PERSON/ESTIMATOR"

    - R.K, | Pittsford NY

  • "PROFESSIONAL AND KNOWLEDGEABLE"

    - R.H, | Pittsford NY

  • "Customer asked us not to share his/her review."

    - X.X, | Penfield NY

  • - J.T, | Rochester NY

  • "GRNES BROS."

    - D.P, | Rochester NY

  • "KNOWLEDGEABLE & PROFESSIONAL"

    - C.G, | Hamlin NY

  • "CONTRACTOR"

    - F.C, | Henrietta NY

  • - A.C, | Penfield NY

  • "PROFESIONAL/TRUSTWORTHY"

    - P.B, | Honeoye Falls NY

  • "COMPLETE ROOF INSTALL"

    - P.B, | Penfield NY

  • "GRAVES BROTHERS"

    - S.F, | Rochester NY

  • - R.B, | Rochester NY

  • "CONTRACTOR FOLLOWED THROUGH ON PROMISES"

    - P.M, | Penfield NY

  • - M.S, | Rochester NY

  • "EXCELLENT JOB"

    - J.L, | Honeoye Falls NY

  • "FAST, CLEAN, PROFESSIONAL"

    - G.L, | Rochester NY

  • - B.W, | Rochester NY

  • - B.W, | Wolcott NY

  • - K.C, | Rochester NY

  • "PROFESSIONAL KNOWLEDGEABLE"

    - G.K, | Rochester NY

  • "Customer asked us not to share his/her review."

    - X.X, | Fairport NY

  • "Graves Bros. Home Improvement Co. is a professional, knowledgeable, and best value contractor."

    - B.M, | Pittsford NY

  • "Customer asked us not to share his/her review."

    - X.X, | Rochester NY

  • "VERY PROFESSIONAL. GREAT INSTALL JOB."

    - D.S, | Honeoye Falls NY

  • "Excellent sales/project personnel. Kept me well informed. Easy to work with and professional"

    - R.R, | Webster NY

  • "Professional from start to end"

    - B.B, | Webster NY

  • "PROFESSIONAL KNOWLEDGEABLE AND COURTEOUS"

    - J.E, | Fairport NY

  • "Customer asked us not to share his/her review."

    - X.X, | Rochester NY

  • "Mr Graves. Just a note to let you know how much i appreciated the service given to me when you replaced my roof. I have never experienced such efficiency with such a friendly well mannered crew. My roof looks great! I have already recommended you to someone and will continue to do so. Thanks again for a great job! Sincerely Frieda Hamill!"

    - F.H, | Honeoye NY

  • "UNKNOWLEDGEABLE ABOUT"

    - D.P, | Penfield NY

  • - G.G, | Rochester NY

  • "They were great! Forman acted promptly on all requests. The crew was respectful and did a wonderful job."

    - D.W, | Rochester NY

  • "Customer asked us not to share his/her review."

    - X.X, | Webster NY

  • "ONE OF THE BEST ROOFERS AROUND"

    - E.P, | Rochester NY

  • - P.C, | Honeoye Falls NY

  • - J.P, | Rochester NY

  • - G.S, | Rochester NY

  • "VERY PROFESSIONAL, RELIABLE"

    - J.M, | Rochester NY

  • "Customer asked us not to share his/her review."

    - X.X, | Rochester NY

  • "Customer asked us not to share his/her review."

    - X.X, | Fairport NY

  • "Professional & Knowledgeable Salesperson"

    - M.W, | Rochester NY

  • "Customer asked us not to share his/her review."

    - X.X, | Penfield NY

  • - D.G, | Rochester NY

  • "Are committed to supplying a qual8ity product that they ae not scared to stand behiund!"

    - J.H, | Rochester NY

  • "are committed to customer satisfaction & professional results"

    - B.C, | Fairport NY

  • "Customer asked us not to share his/her review."

    - X.X, | Fairport NY

  • "did a wonderful looking and professional job that will last without leaking."

    - C.L, | Rochester NY

  • "Are an excellent company. I* received top quality work and top quality service and advice."

    - L.M, | Rochester NY

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Google
4.6 (248)

Google Reviews

Contractor reviews from customers on Google

  • "Anthony did a wonderful job. I excepted a call to cancel as it snowed last night. Instead he called to come earlier. He used shingles I had left from my sun room add on and quickly did the repair with only a nominal cost to me. Was so happy as I have been trying to get someone out here for months to do this before winter. I will be using this company for all my roofing insulation jobs and any other jobs they may do that I need. Very very efficient and professional. Thank you Graves Bros."

    - J.B, Nov 23, 2021

  • "We had a leak in our living room from a worn seal on a couple pipes on our roof. When we called they were able to come out within a week when most other service providers wouldn’t be able to for weeks. Service was friendly and knowledgeable. Only downside was the job took 30 minutes but had to pay the fixed rate for the first two hours of work. Would definitely refer to family/friends but would recommend that they have a job that will take at least 2 hours to get their money’s worth."

    - D.A, Nov 7, 2021

  • "I needed a new roof ASAP. I reached out to Chad on a Saturday and by Monday i was on the schedule! Chad kept me updated every step of the way. The on-site Supervisor , Paul, was professional, informative and worked well with his team to get the job done. Chad and Paul made me feel comfortable and confident that i made the right decision. I couldn’t be happier!"

    - N.S, Oct 6, 2021

See All Google
4.6 (248)

Google Reviews

Contractor reviews from customers on Google

  • "Anthony did a wonderful job. I excepted a call to cancel as it snowed last night. Instead he called to come earlier. He used shingles I had left from my sun room add on and quickly did the repair with only a nominal cost to me. Was so happy as I have been trying to get someone out here for months to do this before winter. I will be using this company for all my roofing insulation jobs and any other jobs they may do that I need. Very very efficient and professional. Thank you Graves Bros."

    - J.B.

  • "We had a leak in our living room from a worn seal on a couple pipes on our roof. When we called they were able to come out within a week when most other service providers wouldn’t be able to for weeks. Service was friendly and knowledgeable. Only downside was the job took 30 minutes but had to pay the fixed rate for the first two hours of work. Would definitely refer to family/friends but would recommend that they have a job that will take at least 2 hours to get their money’s worth."

    - D.A.

  • "I needed a new roof ASAP. I reached out to Chad on a Saturday and by Monday i was on the schedule! Chad kept me updated every step of the way. The on-site Supervisor , Paul, was professional, informative and worked well with his team to get the job done. Chad and Paul made me feel comfortable and confident that i made the right decision. I couldn’t be happier!"

    - N.S.

  • "Super happy with the service we received. With recently buying our home, we've encountered a few unexpected repairs have been needed. There was never flashing installed around the chimney, which caused a leak into our first floor. The contractor came a day after I called. He spent 2 hours to thoroughly repair the problem with before and after photos to show (as I certainly am not getting up on that roof to check). We are grateful for the timely, professional, thorough, affordable, no nonsense service we received. Thank you for taking the stress out of this repair!"

    - A.S.

  • "Graves Brothers completed two jobs for my family - roof installation and siding. We worked with Steve Miller on our contract. Steve was professional, always available and responded quickly to our questions, etc. The project manager Anthony and his crew did great work. Peter, a manager, was also very helpful and took my call to answer any concerns I had even after office hours. Thank you all. Lastly, Jude who completed the job was professional, knowledgeable and highly skilled - Thank you Jude, we were very happy with your work! We are most pleased with the work completed by Graves Brothers and would highly recommend them."

    - D.S.

  • "Our house needed repair work on damaged and missing siding as well as installation of new shutters. The work was done on time, clean up was great, the men were knowledgeable, professional and courteous. The house looks great, their work was exceptional, you would know where the missing or damaged siding was. Wonderful job."

    - J.B.

  • "I have used Graves Brothers for roof repair twice in the past 6 months. My previous roofer had apparently gone out of business and I had a reference for Graves Brothers from a friend familiar with their work. I was very pleased both times. They came when they said they would, were very polite, explained what they had done. I am giving the name of this company to others."

    - S.M.

  • "Graces Bros installed windows in my home in January/March 2021. My parents recommended them after their windows were installed many years ago. I was very pleased with the work crew. They did an excellent job! Recently, I’ve called twice (within a two week period) to ask to have someone come check two of the windows with two different issues. Each time I was told someone would get back to me. It’s now been another four days and I’ve had no one contact me at all. Very disappointed. I realize contractors are super busy right now but a phone call acknowledging my concerns would be nice. My complaint is not with office staff—it’s with Product Manager or whoever would handle questions from customers about installed products. I would have gladly recommended Graves Brothers for window installation prior to this, but I hesitate now. Customer service with prior customers is equally important as new customers. If it were my business and a customer had an issue with one of the products, I’d want to know because I’d need to know if the product is less than “highly rated”, so I could also report it to the manufacturer."

    - K.G.

  • "Graves home improvements is putting new roofs on some of the houses in my neighborhood. They are not putting a new roof on my house, but their unprofessional conduct is having an impact on my home. They have damaged my lawn by driving on it with their trucks, there is debris all over the neighborhood, and the workers are rude and disrespectful. They have driven over my lawn including areas with sprinkler heads for the irrigation system. There is noticeable damage to my lawn, and possibly damage to the sprinkler system as well There is all kinds of debris throughout the neighborhood. Orange peels, potato chips, pieces of old roof, packaging from the new roofing materials, and more. The neighborhood is a mess. The workers seem to dislike the residence in this neighborhood. Tonight I caught one of the workers intentionally throwing debris into my yard. He threw a piece of white plastic packaging from the roofing materials. It is beyond my comprehension how anyone can run a business this way. Update: They are done now. There is a lot of damage to the homes they worked on. No outlook for when all of that damage will be repaired. The people doing this work were rude and disrespectful. No excuse for their behavior. Also, no excuse for the mess they made throughout the neighborhood leaving candy wrappers, food, and roofing debris everywhere."

    - W.K.

  • "I would highly recommend this company. We had a complete tear off of the roof. Garrett was awesome and very knowledgeable. He was here both days and made sure I was in the loop with any unforeseen issues. The roofing crew was here on time every day and they were very fast yet clean. The cleanup was great. Very little debris left behind. I would use this business again. Edit- This company was supposed to send someone back out for a second time to clean the debris out of my gutters that was left from the roofing install. I have contacted them a few times with now answer. Now because the gutters are not clean my basement is flooding from the water running of the top of the gutters. They do not appear to hold to their word even with proof in writing. Very disappointing paying them tons of money and getting a lack of professionalism."

    - A.K.

  • "I still need to have repair work done on my roof. I called Graves because of their good reviews and their office is walking distance to my home. When I did not hear from the first person they sent out I was told that he left there company and did not turn in the paperwork so they would send someone else out which they did. I again had to call the office because I had not heard back from him. I was told that he had the wrong email. I was then sent an estimate for a full tear off and not a repair on a 10 year old roof. I have called and text several times but never received information on an estimate or what was needed to repair my roof. Needless to say I have lost patience and I am now looking for a new contractor"

    - D.C.

  • "Graves home improvements is putting new roofs on some of the houses in my neighborhood. They are not putting a new roof on my house, but their unprofessional conduct is having an impact on my home. They have damaged my lawn by driving on it with their trucks, there is debris all over the neighborhood, and the workers are rude and disrespectful. They have driven over my lawn including areas with sprinkler heads for the irrigation system. There is noticeable damage to my lawn, and possibly damage to the sprinkler system as well There is all kinds of debris throughout the neighborhood. Orange peels, potato chips, pieces of old roof, packaging from the new roofing materials, and more. The neighborhood is a mess. The workers seem to dislike the residence in this neighborhood. Tonight I caught one of the workers intentionally throwing debris into my yard. He threw a piece of white plastic packaging from the roofing materials. It is beyond my comprehension how anyone can run a business this way."

    - W.K.

  • "We had a very good experience working with Graves Brothers. It was a shaky start when the Sales Consultant was a no show for our first appointment, but it was Graves Brothers that called and rescheduled. From there it was all positive. Graves Brothers won the job because Sales Consultant Steve Kline estimate presentation was well explained, competitive, and not meant to be fear inducing. Zack Anderson, the roofing foreman, was polite, present, and answered all our questions. The roofers did not leave a mess. James and Don, who replaced the soffit, were polite, answered all our questions, and followed-up as needed. Shawn, who wrapped the furnace pipe in the attic was polite, answered all our questions, and addressed an issue when it arose. The office staff was responsive, easy to work with, and helped us address an issue of replacing bathroom fans that needed to be completed before any work could begin which was requested with short notice. We would recommend and use Graves Brothers again."

    - M

  • "Graves Brothers Home Improvement did a total redo of our 52 year old home this spring. Roof, Windows, Siding and Trim, Stonework, garage door and gutters! This was a big job and they were outstanding at every level. They do everything, which made it very easy for us. We didn't have to coordinate contractors - Graves Bros. took care of all that! Chad came to give us our options and estimate in January 2021. He spent a good 4 hours with us explaining every detail, how jobs would be scheduled and giving us many different options. He was so very patient and good natured dealing with us! The roofers were so efficient and hard working. We had to replace 36 plywood sheets and still they did the roof in one day. Beautiful job and so careful around our landscaping. The window installers were very respectful of our home and our requests. We love our new windows. The mason, Tomasso! Words cannot describe his skill with stone! He is a true artist and we are amazed at how beautiful the stonework on the front of our house looks! Our neighbors and people passing by are still complimenting on how nice the house looks! Loved the guys who did our siding and trim also! Skilled and fun loving. Again, very respectful of us and our landscaping. The gutters and garage door are the beautiful finishing touches. We are so happy. A big shout out to Jesse Northrup, our project manager. He made sure we were happy with all that was done. His patience and true concern for our satisfaction, made us comfortable and so very glad we chose Graves Bros!! We appreciate each and every one who skillfully worked so hard for us. Thank You! Bill and Sharri Jackson"

    - S.J.

  • "Graves Brothers sided my house and put on a deck. Overall we are happy with what they did. The siding quality was excellent and looks great ( 5 out of 5) The deck installation looks good (4 out of 5). There were a few things I wish could have been done better. 1) I had asked for a concrete slab on the bottom of the steps during the quote. Before installation this was also discussed. During installation I came home and the step studs were installed with no slab. The reason for the slab is so grass doesn't grow behind the last riser. Just make sure you keep communicating and don't assume all details are known. 2) Stair rail is very close to the skirting. When the post cap is jammed on it pushes and bends that area of the skirting. 3) There are two posts that are close to each other. You can tell they are not level with each other. I'm probably the only one that will notice it, but again it's a detail thing. I would definitely hire them again because the overall quality is very good. I will just make sure I look closer at some of the details. Also everything that is to be done is communicated."

    - R.D.

  • "Dormer trim needed to be replaced because of rot and insect damage. One section of siding had a large hole near the trim. James reviewed the situation the day before and we talked about what I wanted done and my options for repairs. James was back the next day and replaced the trim corners of a North side dormer and a section of siding, after giving everything two coats of paint. He also filled in two gaps above the trim to keep insects out. Good attention to what I wanted and careful craftsmanship when doing the job. Very happy with the result. Graves also did a complete tear off and roof replacement, plus installed an attic fan, last year. One of their specialists wrapped a long run of trim with painted aluminum flashing and a window sill that had rot. He did an excellent job and was very detailed focused. Our experiences have been very good with all of the projects."

    - R.C.

  • "We had Graves Bros Home Improvement help with repairing and installing a new roof along our breezeway, first floor and garage. They were very professional, on time, and did an excellent job overall. They were also very responsive when we had questions, and we really enjoyed working with Corey and Zack. Would definitely recommend them to others looking for a reliable home improvement business."

    - A.B.

  • "Replaced one fascia section and reattached another section per original quote. Fantastic job, excellent communication before and after the work. Also added gutter seam and roof shingle repair when requested before start of original work. Special thanks to James for a job well done!"

    - R.H.

  • "I noticed my roof ridge vent was loose and slamming up and down on the roof. I called a few places to get quotes and eventually called Graves Brothers. From the beginning they were very courteous and professional. They were able to fit my repair in within a few days of me calling, for a price that was better then any of the competition. The day of the repair they showed up even earlier then the scheduled time. Cruz was who I dealt with. He assessed the situation, gave me my options, and made sure he only did the job that I wanted him too. Afterwards, he explained everything he had done. He did a fantastic job and the price came in under the budget I had made. I would HIGHLY recommend Graves Brothers for roofing, or any other home improvement project you may have to get professionally done!"

    - J.S.

  • "Graves Bros was great to work with. We had to repair our roof after a wind storm. Pricing was clear and scheduling was very easy. I tried with another company but they were much more expensive and didn't show up to do the work. Don showed up within the scheduled time and did a fantastic job!"

    - B.G.

  • "Cruz came out to my house to repair some wind damaged siding. He was very professional, accommodating, and efficient. The cost for the repair was significantly less than other companies that offer similar services in the area. I will definitely be using Graves Brothers Home Improvements in the future for my other home repairs and projects."

    - M.F.

  • "Torn between 1 and 2 stars. They were contracted through Oaks Construction I think? It was a bad experience overall, so I’ll share the review with both companies. Had damage from the wind storm in November, so decided we would replace the roof. We had a representative come out for a quote (won’t mention names). His quote was higher than others we had, but said it was because there was more work to be done y and they had the better warranty. Hard decision, but I went with it. He gave a quote to tear down and take away a chimney as well, which we accepted ($500). After we accepted their offer, he called before writing up the contract saying that it would now cost $2000. Other quotes we had were in the $500 range. We got him to reduce it back to $500, but the brick from the chimney had to stay on the property, they wouldn’t take it in the dumpster. A couple weeks later, they started work, ahead of our initial time slot which was nice. Graves Brothers is the company that actually came out. Not sure of their affiliation with Oaks Construction. I told the manager to be careful with the gutters, they were new and just installed a few months earlier. First thing they noticed was that we had 7 layers of shingles on the house. I paid the first deposit, equal to half the total. They finished the tear off and replaced the roof over about a week period. They were not very careful during the tear off though, and damaged several gutters and downspouts. The manager reshaped one downspout, the others he ordered replacements for and said he would install. After the roof was finished, the gutters were leaking in several places, were no longer sloped correctly, were not lined up with the roof edge in some places, and the downspouts were still damaged. The roof crew came out on three occasions over the next week or so and could not fix these issues. They eventually sent out a gutter crew to assess the situation, and then they came back a couple days later and fixed all the issues (excepts for the squished downspouts). They called and asked about the second payment after everything was finished, and said the price would be $3,000 extra because of the 7 layers of shingles they tore off. This is after they finished the work. I asked if this is something they should have checked before quoting me or before starting work if it was possibly this expensive. He agreed. They lowered the extra cost down to $1,500 extra. It’s been almost a couple months since the roof project. Downspouts are still squished, they have not been replaced. The new ones arrived about six weeks ago, and they have not been out to install them. I have asked multiple times now. The weather warmed up a bit today which was nice. Melted some of the ice and snow on the roof. Now I see water in the attic. This is after having a complete tear off, new decking and new shingles installed. I will be following up with them again. I regret working with them, and feel like I made a bad decision. Allstate Roofing and More was the other company I was considering, I’d suggest working with them."

    - J.I.

  • "We felt comfortable with Graves Brothers as soon as we met with Rich, their representative. He gave us a fair and informational estimate for replacement of our roof. The installation crew, with another gentleman named Rich supervising, was remarkable. They arrived on time and started work immediately. I was a little nervous because you never know what the January weather will be in Rochester, but we lucked out and Graves had a good day to work. Rich had a sizable crew working and they had our old roof torn off and a new one on all in one day. They were thorough and respectful of the yard and landscaping. They used methods that protected the house, deck, and surrounding landscaping from damage. They also did a great cleanup making sure no nails or shingles were left behind. The dumpster was picked up early the next morning. I would definitely recommend Graves Brothers to anyone considering a new roof."

    - M.M.

  • "I would highly recommend this company. We had a complete tear off of the roof. Garrett was awesome and very knowledgeable. He was here both days and made sure I was in the loop with any unforeseen issues. The roofing crew was here on time every day and they were very fast yet clean. The cleanup was great. Very little debris left behind. I would use this business again."

    - A.K.

  • "A positive experience very accommodating and professional staff in office ask for Kiera although I'm sure the rest of the staff is just great. My service gentlemen has been to our home twice for two different occasions I cant say enough. He was on time. Early actually which worked out even better for me. Very professional. Clean and worked in a very timely manner. We have the tallest house peak on the block and handled it without any problems. Thank you, Graves Bros for a great job."

    - L.S.

  • "John and his team were excellent. The project was completed earlier than we anticipated which was great. The crew was quick and efficient. I no longer have to worry about my garage roof as we head into winter! Thank you!"

    - J.N.

  • "From the start of the project, Graves Bros., were a cut above the rest. I got a few estimates, and Graves didn’t come in the lowest, but they impressed me the most; which was a major deciding factor in choosing them. The first representative I spoke with (Kiara) was very nice, and helped me get the whole process going. Then my experience with their estimator (Cory), went as smooth as possible. His presentation of the work to be completed, was top notch. He showed his expertise and knowledge of the work I needed, and took as much time as I needed for him to explain their process. This eased my mind about the roof leak I had, and that I would be in great hands, if I chose them. Next up was their finance rep (Bob) who got things moving on the financing side, because I was unable to pay out of pocket up front, for the work to be done. Finally, I worked with the site foreman (Chris) who ran a wonderful crew. Their experience, and speed was astonishing. They got the job (tear off/roof replacement) completed in two days. They went above and beyond my expectations of how the job would go. I couldn’t be happier with the job they did. The new roof looks amazing. Great job!"

    - N.R.

  • "Overall great job all around. Chris L. was our salesperson. He did a great job providing us our options and was extremely responsive through the whole work, even beyond sales. Cruz/Jude worked together on the replacement of two large skylights and did a great job. Work was completed efficiently and done as I expected. Manager came onsite during the big day to check on the work. Don did a great job on a separate flashing issue in a previous month. Steve M. did an awesome job on the interior work in multiple rooms. Can't say enough about this team that worked on our house and the quality of the work. I will definitely be reaching out to Graves for future projects on our house. Price was fair, quality and responsiveness (from the entire team at Graves) on this project was excellent."

    - J.H.

  • "My original outreach to Graves Bros was for a repair to a leaking skylight that was over 25 years old. We took a repair approach as our first step knowing that our success rate may be low. They were able to get someone out the next day to do the repair. When the time came for a replacement they were first on my list. I had three other companies come out and none could do it sooner or more reasonably priced for a Velux skylight. For the replacement, Don was our installer. He was professional, kind, efficient, and kept a clean work space (during and after). He was able to answer any questions I had along the way. I am very happy with the work Don did and the window looks great! On the office side, I was able to work with Steve and Tom as primary contacts. They were great to work with. Even when I had many questions about the process, they never made me feel like I was bothering them. They even provide direct lines which is so rare. It felt like I had been working with this team for years. Based on this experience, I will be hiring this team to do work for years to come and I will recommend them to everyone!"

    - M.D.

  • "Leaky roof last night- checked out the website and up pops Live Chat. In minutes I had my answer of assistance they were to provide that same day. In an emergency and with same day service I was relieved at the cost. They were very responsive, had great professional service. I enjoyed working with the representative that arrived at my house in the morning. The work was completed just before it started raining again. I plan on getting a quote for a complete tear-off with them in the near future. A great local business! Thank you for being there."

    - D.B.

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