Five Star Roofing & Exteriors Inc

Five Star Roofing & Exteriors Inc

No GAF Verified Reviews

Five Star Roofing & Exteriors Inc
1102 S Duke St, Durham NC, 27707 USA

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
4/18/2019
Certifications & Awards
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.5 (29)

Google Reviews

Contractor reviews from customers on Google

  • "Edit: they respond much faster to reviews then they do calls or emails. Good luck getting them to call you back! I left numerous voicemails and emails to finalize a quote. They finally messaged me back with a quote nearly $300 more on a $ 1600 job due to "material increases" AGAIN after repeated calls and emails jan, feb, and march 2021 since the last time I could get them to respond in December 2020. They clearly don't want or need the business"

    - M.C, Mar 22, 2021

  • "Good luck getting them to call you back! I left numerous voicemails and emails to finalize a quote. They finally messaged me back with a quote nearly $300 more on a $ 1500 job due to "material increases" since the last time I could get them to respond. They clearly don't want or need the business"

    - M.C, Mar 21, 2021

  • "We have used Five Star Roofing for roof repairs and now a replacement. They were friendly, knowledgeable and worked with our schedule. Randy and Shelly took great care of us both times. I would definitely recommended them others and will continue to use them myself."

    - P.M, Nov 24, 2020

See All Google
4.5 (29)

Google Reviews

Contractor reviews from customers on Google

  • "Edit: they respond much faster to reviews then they do calls or emails. Good luck getting them to call you back! I left numerous voicemails and emails to finalize a quote. They finally messaged me back with a quote nearly $300 more on a $ 1600 job due to "material increases" AGAIN after repeated calls and emails jan, feb, and march 2021 since the last time I could get them to respond in December 2020. They clearly don't want or need the business"

    - M.C.

  • "Good luck getting them to call you back! I left numerous voicemails and emails to finalize a quote. They finally messaged me back with a quote nearly $300 more on a $ 1500 job due to "material increases" since the last time I could get them to respond. They clearly don't want or need the business"

    - M.C.

  • "We have used Five Star Roofing for roof repairs and now a replacement. They were friendly, knowledgeable and worked with our schedule. Randy and Shelly took great care of us both times. I would definitely recommended them others and will continue to use them myself."

    - P.M.

  • "I am so glad I called 5 Star. They were able to work with my insurance and got me a full roof replacement because of a bad hail storm! The fact they handled my claim for me took so much off my plate, I had no worries. The roofing process was fast and efficient, the crew was very considerate of my property. They even came back to quality check the roof after completion. I’m very happy with the experience and new roof."

    - M.J.

  • "I hired Five Star Roofing to replace my roof in 2018. When it was done, I wasn't satisfied with the way it looked in the corners. When they got to the corners, they placed one shingle across both sides of the roof (where the corner meet) and I'm sure it left a big air pocket underneath the shingle. Not to mention it looked very unprofessional. I complained about it to Randy and he tried to convince me that it was normal to be done that way (even though all the houses around me looked nothing like that). The next day Shelly called and told me that they would redo that portion and I said okay. They came out the next day and re-did the corners of the roof. When it comes to the corners, I would have given the original job a 1 star. The rest of the roof looked good. After the rework on the corners, I would give it (the corners) a 4 star at best. They (the corners) still didn't look as good as my roof did before the work was done. My biggest complaint at this point is not the corners, but I believe my complaint to them about the corners is what lead to this. Around March 2020 I entered my attic for the first time since before I had them replace my roof. I can't believe it's been that long. To my surprise I see a bunch of wood and shingle debris. I look up and see that the plywood of the roof is damaged. Looks like someone was angry when they removed the shingles from that part of the roof (they took part of the plywood with it). I was confused because that part isn't near the corners of the roof that they re-did, it's at the peak of the roof. I don’t know if this was done when the initial replacement was done, or maybe they had to redo more than I thought. That made me mad, but not as mad as I would get after I continued to look around my attic. Behind one of the studs, resting in the insulation, was a BEER can. Were they drunk when they did the work the first time? Or did they decide to drink and use my attic as a trash can after I complained? I contacted Five Star Roofing through email and never got a response. I still have the beer can if they want to get fingerprints from it."

    - L

  • "Five star roofing did excellent job replacing my roof. Randy and his crew did a high quality job, were punctual, and worked quickly, finishing in just one day. They left no mess, and my new roof looks excellent!"

    - T.B.

  • "Shelly, Randy and Five Star Roofing are reliable, efficient and great to do business with. I am 65 and not comfortable getting on the roof anymore. I rely on Five Star roofing for the maintenance I need. The discount on my last request for being a previous customer was significant and very much appreciated! I would recommend them for getting the job done, on time and as quoted! I give 5 Stars to Five Star Roofing! Michael"

    - M.S.

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