Custom Installations Inc
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Custom Installations Inc

Custom Installations Inc
28457 N Ballard Dr Ste E, Lake Forest IL, 60045 USA
CALL US

Overview

About Us

Since 1969, Custom Installations has provided homeowners, builders, and architects with an unparalleled commitment to our craft. Specializing in exterior remodeling, our services include roofing, siding, windows, gutters and sheet metal. From high-end custom homes to tract housing, to historic restoration and insurance renovation, we have the knowledge and experience to get the job done right the first time, on budget, with a goal of surpassing your expectation. Considered one of the most knowledgeable & dependable exterior contracting firms in the Chicagoland area, our culture is built on and embodies integrity, knowledge, reputation, and relationships.

At-A-Glance
Member Since:
5/1/2018
Certifications & Awards
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

4.9 (11)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Absolutely the BEST"

    - F.D, | Lake Bluff IL
    Nov 4, 2021

  • - K.L, | Lake Bluff IL
    Oct 27, 2021

  • "Professional%2C knowledgeable%2C personable%2C efficient"

    - S.L, | Des Plaines IL
    Oct 4, 2021

4.9 (11)

GAF Reviews

Contractor reviews from customers with verified GAF purchases

  • "Absolutely the BEST"

    - F.D, | Lake Bluff IL

  • - K.L, | Lake Bluff IL

  • "Professional%2C knowledgeable%2C personable%2C efficient"

    - S.L, | Des Plaines IL

  • - C.M, | Lake Forest IL

  • - J.K, | Chicago IL

  • "Customer asked us not to share his/her review."

    - X.X, | Naperville IL

  • - G.G, | McCullom Lake IL

  • "VERY KNOWLEDGEABLE!"

    - K.W, | Grafton WI

  • "YOUR CONTRACTORS WORK THEIR"

    - C.S, | Burbank IL

  • "EXCELLENT CHOICE"

    - J.C, | Naperville IL

  • "KNOWLEDGEABLE, EXCELLENT"

    - M.G, | Highland Park IL

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Google
4.8 (102)

Google Reviews

Contractor reviews from customers on Google

  • "We recently noticed a neighbor having her roof repaired/replaced and asked her who was doing the work. She explained she contacted Custom Installations, and spoke with Mr. Eric Bernstein, and after speaking with him about the damage to her roof, she agreed to have Custom Installations replace her roof. We then, also contacted Custom Installations and spoke with Mr. Bernstein and asked him to please come out and inspect our roof. He was at our home within an hour of our phone conversation. He immediately gave the roof a full inspection, taking photos and explaining the extensive hail damage that he discovered. He advised us to contact our insurance company to request a claims adjuster to come out and also examine the roof. A day or two later, the adjuster as well as Mr. Bernstein, came out to make a joint inspection. Mr. Bernstein and the adjuster agreed that the roof was extensively damaged and needed replacement. Mr. Bernstein called us several times to be sure we were well informed and to answer any questions. Within a week, we received a call from the roofing project manager advising us about the project and setting up a start date, etc. Mr. Bernstein continued to stay in contact with us throughout the preliminary planning, answering questions and providing a schedule of the work project and time frame. Custom Installations did an amazing job! The prep work, involving the covering and protection of our yard and landscape was remarkable, as well as the clean-up process! The work crew were careful and considerate of the entire yard. The project went swiftly and efficiently, and we are quite pleased with beautiful new roof. Thank you Custom Installations, and thank you Eric Bernstein for a beautiful job, WELL DONE! Fred & Judy Day"

    - F.D, Nov 10, 2021

  • "Dave and John were FABULOUS! We could not be happier with our new roof and gutters. Custom Installations was so careful, left our property spotless each day. John explained everything and took the time to show us how to prevent issues in the future. Neighbors have comment nonstop on how great the new roof looks. The entire process was painless. Would HIGHLY recommend Custom Installations to EVERYONE. Very happy customers..."

    - J.P, Nov 10, 2021

  • "Great experience with Custom Installations from start to finish. Brian and Marie came out initially to review my roof damage, and provided thoughtful and professional advice for dealing with insurance. As the scope of the claim broadened and required multiple inspections, they were onsite each time, and it was reassuring to have a professional acting as my advocate all along the way. I ultimately had my roof, siding, and gutters replaced, and the work was overseen by John and Dave, who made several visits as the work progressed to ensure everything stayed on track, and then again at completion. Highly recommend this company."

    - K.K, Oct 22, 2021

See All Google
4.8 (102)

Google Reviews

Contractor reviews from customers on Google

  • "We recently noticed a neighbor having her roof repaired/replaced and asked her who was doing the work. She explained she contacted Custom Installations, and spoke with Mr. Eric Bernstein, and after speaking with him about the damage to her roof, she agreed to have Custom Installations replace her roof. We then, also contacted Custom Installations and spoke with Mr. Bernstein and asked him to please come out and inspect our roof. He was at our home within an hour of our phone conversation. He immediately gave the roof a full inspection, taking photos and explaining the extensive hail damage that he discovered. He advised us to contact our insurance company to request a claims adjuster to come out and also examine the roof. A day or two later, the adjuster as well as Mr. Bernstein, came out to make a joint inspection. Mr. Bernstein and the adjuster agreed that the roof was extensively damaged and needed replacement. Mr. Bernstein called us several times to be sure we were well informed and to answer any questions. Within a week, we received a call from the roofing project manager advising us about the project and setting up a start date, etc. Mr. Bernstein continued to stay in contact with us throughout the preliminary planning, answering questions and providing a schedule of the work project and time frame. Custom Installations did an amazing job! The prep work, involving the covering and protection of our yard and landscape was remarkable, as well as the clean-up process! The work crew were careful and considerate of the entire yard. The project went swiftly and efficiently, and we are quite pleased with beautiful new roof. Thank you Custom Installations, and thank you Eric Bernstein for a beautiful job, WELL DONE! Fred & Judy Day"

    - F.D.

  • "Dave and John were FABULOUS! We could not be happier with our new roof and gutters. Custom Installations was so careful, left our property spotless each day. John explained everything and took the time to show us how to prevent issues in the future. Neighbors have comment nonstop on how great the new roof looks. The entire process was painless. Would HIGHLY recommend Custom Installations to EVERYONE. Very happy customers..."

    - J.P.

  • "Great experience with Custom Installations from start to finish. Brian and Marie came out initially to review my roof damage, and provided thoughtful and professional advice for dealing with insurance. As the scope of the claim broadened and required multiple inspections, they were onsite each time, and it was reassuring to have a professional acting as my advocate all along the way. I ultimately had my roof, siding, and gutters replaced, and the work was overseen by John and Dave, who made several visits as the work progressed to ensure everything stayed on track, and then again at completion. Highly recommend this company."

    - K.K.

  • "John and Brian were great to work with for the installation/replacement of almost 4000 sq ft of siding and installation of all new gutters. It looks beautiful (neighbors have made multiple comments) and we were fully impressed with their professionalism and timeliness from start to finish. For almost 4000 sq ft of siding they were efficient, done in about 3-4 days. They went above and beyond to make sure we were informed and worked with us throughout the entire process with our insurance/made sure we were fully informed on timeline. Thank you Customers (John, Brian, and all the hard workers) for our beautiful home that looks brand new! Would recommended to friends and family."

    - S.A.

  • "I had seen Custom Installations performing work on another home on my street and liked the materials used and the way the roof work install was being performed. I called Custom Installation and Brian reviewed my homes cedar roof, gutters and flat roof. Brian noticed that the roof had storm damage and recommended the roof and gutters should be replaced. Brian worked through the whole project from inception to completion. Bob was on site prior and during the execution of the replacement to ensure the crew was performing the work to an excellence standard. Clayton updated on email every day as to what was going to be performed each day during installation. Brian, Bob and Clayton were always available for any questions. In the end the roof and gutters are replace with great materials and master installation resulting with an output of a high quality finished product."

    - J.H.

  • "We had a great experience with Custom Installations! From Brian our account manager explaining everything throughly to John who went above and beyond to make sure our roof was completed properly. Great company to work with and would highly recommend."

    - B.H.

  • "Clayton from Custom Installations has done a great job managing the set-up and coordinating the various groups of workers (roofers, siding and gutter installers). He keeps the residents informed. He's very responsive to their needs and concerns. One of my neighbors has a lovely garden that she works tirelessly on. He made sure it was protected when they worked on her unit. He's friendly, easy to talk to and follows up to make sure your issues and concerns have been addressed."

    - M.S.

  • "Recently had a new roof installed using Custom Installations and we couldn't be happier. Brian and Ryan came out and put together an estimate, with photographs and detailed information on what exactly they were proposing. After the initial proposal we worked primarily with Ryan, and he was responsive to both emails and texts, answering all our questions in a timely and professional manner. As the project moved forward, we worked with Danielle in the office who handled all the necessary permits and made that process a breeze. Once we had the permits Ashley took over and gave us all the details and coordinated everything with the actual project execution, we knew what to expect every step of the way! Finally, on the day of the install John was onsite to manage the tear off and new roof install. He was polite and professional and answered all of our questions. He even came back after the project was complete and trimmed a couple of areas of metal around our storage shed that they had also roofed without me even asking, he just knew I had mentioned some concern about the edge and that I would need to trim it, but he went above and beyond and came back and took care of it himself when he picked up the leftover materials. Their prices are competitive and everyone we worked with was polite and professional. They did a great job of keeping us informed and were quick to reply via email, which we greatly appreciated. I wouldn't hesitate to recommend them to anyone who asks!"

    - P.M.

  • "Custom Installations has been working on repairs to several buildings in my townhouse community (roof, siding and gutter replacement). We are lucky to have Clayton Fritch manage our project. He has been on site every day from early morning and makes himself accessible to answer any questions from residents. He remains professional and never acts like any question is unimportant. Clayton keeps the residents informed which eliminates anxiety since we know what to expect. The crews work very hard from early morning until sometimes almost dark. The project is not yet complete, but I am very happy with the progress of the project so far."

    - C.K.

  • "Clayton Fritch has been overseeing an 8 building project in my town home development (roof installation, re-siding, gutter installation). No matter what is thrown his way, Clayton remains professional and responsive when residents like me interact with him. I also have challenges walking and Clayton has gone above and beyond to make sure that when I need to enter and exit my house that I will be completely safe. Also, I am very pleased with the work ... they have completed the roof and my re-siding already and the crew is very polite and clean up throughout the day."

    - A.P.

  • "Custom Installations truly did an amazing job. I am building a brand new construction home and wanted copper gutters. I am so glad that I came across them while searching the internet. Brad and his entire team are so organized, professional, and the gutter installation was excellent 👏. I will definitely refer and recommend family and friends to Custom Installations for their services. Thank you so very much for being a part of our dream house and making it gorgeous 😍."

    - G.R.

  • "We used Custom Installations for a new roof and gutters. With any larger project like this, we had some unforeseen issues, but John Robinson, our project manager was always responsive and worked with us until we had everything resolved properly. The new roof and gutters look great, and everyone at Custom Installations was easy to work with."

    - B.B.

  • "I invited Custom Installations to inspect my roof and to see if the roof was getting close to replace. Upon inspection they made me aware of significant hail damage. Not only that they identified hail damage to the windows as well.Thanks to their assistance with the claim process and inspections, our claims were approved and the insurance company covered the roof as well as window replacement. The work was preformed in a very professional manner with excellent high quality end result."

    - J.W.

  • "We used Custom Installations for a new roof and gutters. With any larger project like this, we had some unforeseen issues, but John Robinson, our project manager was always responsive and worked with us until we had everything resolved properly. The new roof and gutters look great, and everyone at Custom Installations was easy to work with."

    - B.B.

  • "Custom Installations did a great job replacing my roof and gutters. They arrived early, worked late, and cleaned up the debris every day. The people on my project, Len, John, Sarah, and Ashley were outstanding! This was the easiest and best construction project I have ever had done."

    - M.P.

  • "I had Custom Installations install a new door and frame for my sunroom. It was not an easy job as the previous home owners had done the work themselves and the door and frame was not square. Custom Installations was great they came out measured and ordered the door, the communication was excellent as to updates and availability. The installers came and were professional and did an amazing job with the door. It looks great and we have the privacy we wanted. I would highly recommend them to anyone looking to get work done on their house."

    - A.P.

  • "Fantastic company to work with. They dealt with the insurance company, communicated with me on a daily basis, and their work was prompt and first rate. Highly recommended."

    - S.B.

  • "Custom Installations did an amazing job starting with Dave Burke who assisted us with our insurance claim for severe wind damage to our roof. We were so pleased with his knowledge and professionalism that we decided to have soffit fascia, siding, and gutters replaced as well. Alfonso was on site and did a great job of getting project done timely and keeping us apprised of details and concerns. Office staff were friendly and sent daily project emails. We received many compliments on our roof and siding. We are very happy with the results."

    - L.M.

  • "Custom installations did a great job replacing my wind damaged roof. If you need a new roof then call Brad and his team. They won’t let you down !!!"

    - G.C.

  • "They were totally professional - on time, well supervised crew, work appears to be very well done. Job well planned and executed. Great communication from field staff and office. Brian did a fabulous job negotiating with very very difficult insurance adjuster. Also all were pleasant to work with. Highest possible "marks"!"

    - P.S.

  • "I had hail damage and called Custom installations. Instant response. Happy and ready to answer any questions I had. Proceeded to do HIGH QUALITY WORK! HIGHLY RECOMMEND!"

    - D.K.

  • "Custom Installations is a top shelf professional company and at the same time they are down to earth. We had wind and hail damage on our roof and Custom Installations work was exceptional. The entire process beginning with Drew was outstanding. From Clayton their project manager and his back up project manager, to their internal staff with Ashley and Sarah - it was seamless where all parties with different responsibilities "know" what they are doing. They worked very well with our insurance company representatives and were able to address coverage of items that we (as home owners) were not aware of. And Drew was involved from the start to the end of the project. The work their crew did with the roof and gutters was top shelf. They did a fantastic job in cleaning up as well. Nice to see this type of care in the overall job that was done. We are very pleased. We are very impressed and highly recommend anyone to use Custom Installations. Great job by all of you!"

    - B.P.

  • "Custom Installations first worked on my home in 2018 when a few shingles needed to replaced on my roof following a wind & rain storm. The people who did the work at that time did an excellent job, and I was treated as a valuable customer even though the job was just a minor one costing only about $300. I was so pleased that I called them again when I needed a total roof replacement for my home following the recent storms we'd had in Lake Villa. Once again, I'm more than pleased with the work and the service I've received. The roof looks amazing, and the entire process was handled by people who were extremely courteous, respectful, friendly, and professional. I received excellent service and communications. I can't thank the people with whom I had contact enough: Tiffany who answered my calls to the office; Sarah and Ashley who were my main in-office contacts & provided up-to-date information from the office; Drew who was my first "in-person" & primary contact and stayed in contact throughout the entire process by phone, email and with visits to my home to explain, facilitate, and answer all my questions; and Clayton who oversaw and inspected the actual work and took time to answer questions, also making himself available in person and by phone. I highly recommend Custom Installations, Inc. to anyone who needs roof repairs or replacements!"

    - R.P.

  • "Once again Custom Installations has exceed our expectations in quality of repair and CUSTOMER SERVICE. Bob our project manager is easily available by phone or text and has a reassuring quality that things are going to get done right and in a timely matter. We've developed a long term relationship with Custom Installation because they care about us."

    - L.B.

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