Castle Roofing & Construction Inc

Castle Roofing & Construction Inc

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Castle Roofing & Construction Inc
29399 US Highway 19 N Ste 350, Clearwater FL, 33761 USA

Overview

About Us

This residential contractor is a GAF Factory-Certified Contractor. GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best warranties.

At-A-Glance
Member Since:
7/10/2019
Certifications & Awards
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.5 (115)

Google Reviews

Contractor reviews from customers on Google

  • "I do not recommend Castle Roofing. They have been non-responsive about property damage that occurred while they were here and have been incredibly slow to respond to other issues (such as the new roof failing inspection). * About the Property Damage * Castle Roofing in Palm Harbor replaced our roof on October 30, 2020. They left behind clumps of tar on our driveway that was unknowingly tracked inside by us and onto the rug in our foyer (can't get that stuff out). The next day when someone came to pick up their trailer, I showed him the tar - he told me that it’s customary in cases like this to have someone come back out and clean it. He said he’d put in the request at the office. I also sent a text to our sales rep notifying him of the same request. I didn't hear back from either of them and called the office the next week. I talked to someone who assured me they'd have it taken care of. That request also went without response. * About the Roof Failing Inspection * Meanwhile, around two weeks after the roof was done, someone from the county came out to inspect the roof as is required. It failed inspection. It then took Castle Roofing two months to send someone out to check into why it failed inspection. In the meantime, their sales rep texted me about swinging by to pick up our final payment and I explained that we were still waiting on the roof to pass inspection, we were still waiting on an actual bill from them rather than a text message asking for money, and we were still waiting on someone to come out and clean up the tar that was now dried on our driveway and walkway. He said he'd check into all this. As usual the requests were ignored. Back to the roof inspection. Two months later when Castle Roofing sent someone out to check on the failed inspection he made what he thought was the required fix. I also showed him the tar on our driveway and explained that no one has come back to clean it after multiple requests. He seemed to genuinely feel bad about that and expressed that such cleaning should have been done and he'll let the office know. Then he left. Nothing ever came of that request either. Then the guy from the county came back and found the roof still wasn't fixed, but it was something small so he took care of it himself. But we learned in the process that the guy from Castle Roofing had walked off with a vent cover that keeps animals from getting into our attic (he thought the vent cover was why the roof failed inspection). So, again I called the office about the tar, about the vent cover and about the need for a formal statement about monies owed versus text messages. The lady I spoke to took notes and promised to get it all taken care of. Crickets."

    - S.M, May 26, 2021

  • "Bing was so helpful. I was a nervous wreck threw most of the process. But bing took every call and every text from me. He explained everything to me. We got approved for a new roof and the crew that came out was so awesome. They were very friendly and super nice. Cleaned everything up after and even took a metal bar and went everywhere to check for nails. Castle roofing is great!!!!"

    - J.B, Apr 29, 2021

  • "I have been calling since November to have my roof, which is under warranty, repaired. Someone came out to look at my roof in November 2020. I call every week to ask when someone will be coming back to fix the roof and am told that they need to find my file and will call me back. No one ever calls me back. It's now almost May 2021 and no one has come to fix my roof."

    - A.C, Apr 28, 2021

See All Google
4.5 (115)

Google Reviews

Contractor reviews from customers on Google

  • "I do not recommend Castle Roofing. They have been non-responsive about property damage that occurred while they were here and have been incredibly slow to respond to other issues (such as the new roof failing inspection). * About the Property Damage * Castle Roofing in Palm Harbor replaced our roof on October 30, 2020. They left behind clumps of tar on our driveway that was unknowingly tracked inside by us and onto the rug in our foyer (can't get that stuff out). The next day when someone came to pick up their trailer, I showed him the tar - he told me that it’s customary in cases like this to have someone come back out and clean it. He said he’d put in the request at the office. I also sent a text to our sales rep notifying him of the same request. I didn't hear back from either of them and called the office the next week. I talked to someone who assured me they'd have it taken care of. That request also went without response. * About the Roof Failing Inspection * Meanwhile, around two weeks after the roof was done, someone from the county came out to inspect the roof as is required. It failed inspection. It then took Castle Roofing two months to send someone out to check into why it failed inspection. In the meantime, their sales rep texted me about swinging by to pick up our final payment and I explained that we were still waiting on the roof to pass inspection, we were still waiting on an actual bill from them rather than a text message asking for money, and we were still waiting on someone to come out and clean up the tar that was now dried on our driveway and walkway. He said he'd check into all this. As usual the requests were ignored. Back to the roof inspection. Two months later when Castle Roofing sent someone out to check on the failed inspection he made what he thought was the required fix. I also showed him the tar on our driveway and explained that no one has come back to clean it after multiple requests. He seemed to genuinely feel bad about that and expressed that such cleaning should have been done and he'll let the office know. Then he left. Nothing ever came of that request either. Then the guy from the county came back and found the roof still wasn't fixed, but it was something small so he took care of it himself. But we learned in the process that the guy from Castle Roofing had walked off with a vent cover that keeps animals from getting into our attic (he thought the vent cover was why the roof failed inspection). So, again I called the office about the tar, about the vent cover and about the need for a formal statement about monies owed versus text messages. The lady I spoke to took notes and promised to get it all taken care of. Crickets."

    - S.M.

  • "Bing was so helpful. I was a nervous wreck threw most of the process. But bing took every call and every text from me. He explained everything to me. We got approved for a new roof and the crew that came out was so awesome. They were very friendly and super nice. Cleaned everything up after and even took a metal bar and went everywhere to check for nails. Castle roofing is great!!!!"

    - J.B.

  • "I have been calling since November to have my roof, which is under warranty, repaired. Someone came out to look at my roof in November 2020. I call every week to ask when someone will be coming back to fix the roof and am told that they need to find my file and will call me back. No one ever calls me back. It's now almost May 2021 and no one has come to fix my roof."

    - A.C.

  • "Jim and the entire team at Castle are a pleasure to work with. Always professional and care about making sure all the details of a job go smoothly. I’d highly recommend."

    - M.G.

  • "Castle Roofing provided a quote for me in November. From the onset it was a disaster. They actually created a new claim with my insurance company instead of using the claim information I provided. After getting that straightened out the company responded to me and assured me things would get completed. My insurance company never got a quote, I attempted to contact the company and after an acknowledgment Paul just ghosted my emails. I had confidence in them and wasted 5 months thinking they had everything under control. Completely unprofessional."

    - R.B.

  • "Really appreciate Paul and his timely response to my roof damage and the entire Castle team. I travel for work alot and it was great to have Paul and his team handle all the details with my insurance company and handle repairs inside and out! Rebekah was fabulous in keeping me informed and ALEX was awesome doing the finish work in my garage. The only issue I had was when the guys covered my pool with tarp they broke my 11' umbrella base trying to move it (250pds)."

    - B.H.

  • "Always on time, workers were respectful and did a great cleanup. I love the way my new roof looks! They did everything they promised! I recommend this business highly."

    - S.S.

  • "Jim and his whole company take pride in completing the job promptly, ethically, and well above the standard! My roof is the talk of my neighbors and they all asked about my experience, so I figured I would leave a review too. I have been so happy from my first interaction with their sales rep to my last interaction with Becky/Jim and billing staff. They worked very well with my insurance and got me the best quality GAF shingles. They are professional, kind and understanding. I can tell the owner takes pride in treating his employees and contractors very well! They all exude joy in doing a great job for customers. I felt taken care of and respected. The contractors picked up all nails and protected my home from any mess! I can't wait for the chance to work with them again!"

    - H.M.

  • "Jose's crew did a phenomenal job on my roof replacement. He also took the time to go over everything with me and answered all our questions. I highly recommend using this company!"

    - E.W.

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