Total Roofing and Restoration

Jun 20, 2021

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"The roof failed from improper installation of the first row of shingles on top of the starter strip. The edges line up perfectly allowing water to go underneath destroying the plywood. This failure occurs along 2 sides of my house, but is correct in the front of the house, the 3rd side with gutters. I called to ask about the warranty for workmanship, it is only good for 5 years. It's been longer than that, so now I'm out a roof, shingles that need pulled off, plywood that needs replaced, and fascia board that is most likely toast. All because roofing 101 wasn't done correctly. When I called about warranty work the nice lady on the phone said my address wasn't listed as a customer. Must be the standard reply, lol. Then she said she would send someone out to take a look at it. I said, you didn't do it right the first time. Why would I pay you a second time? My roof was never completed the way I asked and never looked as good as my neighbors (to this day, I still have shingles that stick up funny). So this really doesn't surprise me to much. Can't recommend these guys. Edit: You say you don't understand how it failed. I clearly stated how it failed. Your workers didn't stager the first row of shingles (With the starter row) allowing water to penetrate just above the gutters. After years of water attacking the roofing paper, it failed allowing water onto the plywood. I did look up the permit, and yes your company pulled the permit. I wouldn't expect the inspector to pull the roof apart to see if the starter row is correct. Anyone who does roofing for a living should know to stager the first row. That's what a starter row is for. Even I know that. The warranty paperwork you provided is for the shingles, not improper installation. There's nothing wrong with the shingles. I'm not calling, we both know your not going to fix my roof for free and I wouldn't let you on my property anyway. Proper supervision would have prevented this. That's your responsibility, own it."

Jun 18, 2021

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"After a month of trying to have a roof repair accomplished, I had to move on from this company."

Jun 1, 2021

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"The roof failed from improper installation of the first row of shingles on top of the starter strip. The edges line up perfectly allowing water to go underneath destroying the plywood. This failure occurs along 2 sides of my house, but is correct in the front of the house, the 3rd side with gutters. I called to ask about the warranty for workmanship, it is only good for 5 years. It's been longer than that, so now I'm out a roof, shingles that need pulled off, plywood that needs replaced, and fascia board that is most likely toast. All because roofing 101 wasn't done correctly. When I called about warranty work the nice lady on the phone said my address wasn't listed as a customer. Must be the standard reply, lol. Then she said she would send someone out to take a look at it. I said, you didn't do it right the first time. Why would I pay you a second time? My roof was never completed the way I asked and never looked as good as my neighbors (to this day, I still have shingles that stick up funny). So this really doesn't surprise me to much. Can't recommend these guys."

Apr 30, 2021

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"Excellent service, prompt, friendly and professional. Will call them again."

Feb 5, 2021

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"I am so very grateful for Shayne and Total Roofing and the excellent job there did replacing my roof and gutters . I was the victim of a roofing scam by another contractor and due to their participation and cooperation he has been arrested, charged and awaiting sentencing, and restitution for myself and many other of his victims . TR , replaced my roof and gutters at a great financial loss to themselves out of compassion and the kindness of their hearts . I am so grateful and would recommend them highly ."

Nov 28, 2020

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"This is the best company I have ever had the Pleasure of hiring to complete my home repair. They came out very promptly when I called with a leak, fixed the leak same day. Then completed the roof installation. I could have never been happier with the work that was completed. Awesome company. I highly recommend them A++"

Nov 6, 2020

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"I worked with Jon White on two different projects. The jobs were done perfectly both times. He installed beautiful new 6 inch sturdy gutters on my cabin and installed ice dams on my entire metal roof. He left no trace on my property and it’s obvious his work will last for many years to come. Communication skills were excellent. Ask for Jon White when you want the job done right!"

Oct 7, 2020

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"Crew speeds up our street doing at least double the speed limit and nearly hit some kids."

Sep 18, 2020

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"THE USAA insurance coverage timed out. Some recorded damage was not repaired. Carpet, some detailed/trip painting were the main work items not complete."

Jun 16, 2020

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"Scott from Total Roofing quickly responded to our request for a non-emergency repair to our roof. We just had an inspection done on our house that we are selling, and there was a small portion of the roof that needed to be fixed. Scott was very polite and professional, completing the repair on the same day, and he even inspected the roof and provided a 5 year certification on the roof! I would highly recommend Total Roofing to anyone that needs a roof repair!"