Showalter Roofing Service Inc

Oct 20, 2015

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"They are honest and stand behind their word and work."

Feb 10, 2015

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"do excellent work"

Jul 16, 2014

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"are the best roofers around. I do recommend Showalter Roofing as they are the best."

Apr 21, 2014

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"Are a reliable contractor. I believe they will stand by their work and make sure the customer is satisfied."

Jul 29, 2013

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"Do very good work and performed as promised"

Mar 8, 2021

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"We opted to use Showalter several years back. The sales guy was very prompt and professional. We spent a lot of time discussing the details of how the roof replacement would be done. The sales guy also convinced us to replace all of our roof plywood because we had mold 10 years back that was remediated and no signs of mold. The sales guy convinced us that by replacing the boards, it would help the resale value because Showalter would further improve the ventilation and there would not be any signs that mold had been there. There were several other upcharges that he convinced us to purchase as well with metal flashing and extra protection etc. He stated that in order to do the roof right, we needed all of those so Showalter would warrant the roof. He was also the most confident about how to handle our roof type and said he never gets return calls about our Gambrel style roof. They do 100's a year and multiple corrections from other contractors. We paid a substantial premium to go with Showalter versus the other quotes we received. On the day of install, several unmarked white vans showed up. Nobody spoke english and I quickly learned that they were not Showalter employees and our installation was sub'd out. 6 months later I saw the same crew in my neighborhood doing an install for a company that quoted us 1/2 the price of Showalter. After install, I noticed that several of the details the sales guy sold us on did not happen. I questioned all of them but he insisted that what they did was even better than what he proposed to me. I did not get all the metal flashing that I paid extra for and the sales guy would not return any money but instead he would give me a credit for his "metal guy" but I had to work through him to get other work done. Fast forward 6 months and we had 3 leaks in our roof. The sales guy had 2 of the 3 fixed but claimed the 3rd leak was due to our windows. We called him 5 times trying to get this leak fixed and finally stopped returning our calls. The window company even came out and showed me where the roof was leaking. I had to replace the drywall on the side of our house twice over 3 years. Fast forward 2 years after our install and found that mold returned to our attic and 1 new leaks. I contacted Showalter and they came out to correct multiple issues at no charge. Basically the actual Showalter crew reworked the roof to the way the sales guy originally said they would install. I realize they did not have to do this but reality is that if the original install would've been done the way the sales guy sold us, they would not have had to redo a lot of the roof and retreat the attic for mold. The person I was dealing with to get the roof corrected was just flat rude. I asked him what Showalter thought about all these upsells that were false claims and his response was "you have a roof that works and I did not work here back then so I won't do anything for you". I told him that if the management cared about better understanding the sales practices of Showalter, I would greatly appreciate the call and discussion. Now it's been 6 months and no call so I think that sums up. In summary, I do think that Showalter can do good work. You need to get every detail discussed included in the contract if you care. You also need to require the actual Showalter crew and not accept it to be sub'd out. Lesson learned and hopefully others do not get burned like me."

Feb 25, 2021

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"We haven't moved forward with our roof project yet but we were very impressed with the professionalism and responsiveness of Andy at Showalter. He was very quick to respond and come out and take a look at our home. He took the time to go through our quote and answer all of our questions as well as point out specific areas that were important in the replacement of our roof. We will very much consider using Showalter when we decide to move forward with our roof!"

Nov 15, 2020

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"From Start to finish dealing with the team from Showalter was awesome. Two employees that I dealt with directly were great...Rebecca and Mario. Rebecca who was my initial contact. She made sure my roof inspection was handled immediately. She was very caring and great to talk to. Mario who came out for the inspection and also the repair was very thorough. Great teamwork and both of them really care which is very hard to find these days. They both should get a raise!"

Sep 29, 2020

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"I had the best experience with Showalter Roofing. Their entire team is top-notch. Andy on the sales side was phenomenal. He made several trips to my home and spent lots of time on the phone answering my questions. He was a true professional and a pleasure to do business with. His team also helped me successfully pursue a claim against my insurance company. The day-of went just as advertised - The team was timely and efficient. They left the job site clean. Enrique and Jon were the project managers on-site. They kept me looped in and updated on all way. It was fun seeing it all come together. Alex on the chimney flashing side was also great. Same for Michelle the office administrator, very professional and made scheduling a breeze. Phenomenal experience, 10/10, would highly recommend!"

Sep 16, 2020

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"Showalter Roofing did a fantastic job on my new roof. It all started with Andy who came to my house, looked at the roof and inspected my attic. No one else I called even came to my house. When I received the estimate it was higher than the other estimates, but, when I looked at each estimate I saw that Showalter was competitive with the other estimates, but they were suggesting other repairs. Andy saw cat eye mold in the attic and with a wife who is a Realtor I know you have to get rid of the mold before you can sell. He also suggested more installation and new skylights. No one else suggested those items. I really appreciated the complete job Andy did. On the day of the new roof installation Enrique, the site manager, was there bright and early and explained what would be happening during the day and the clean up that would be done at the end of the job. When John and his crew arrived they went right to work covering and protecting doors, windows and the A/C. When they were done everything was picked up and cleaned up. You could not tell they had even been there, except I have a brand new roof. The entire Showalter team did an excellent job and you cannot go wrong contracting with Showalter"

Sep 5, 2020

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"We just used Showalter to replace our roof after hail damage and they were wonderful! Andy was so helpful and responsive and walked me through the process in great detail. They were able to petition insurance on our behalf and were successful in getting us covered for an entire roof replacement, instead of just the front of the roof, which is what we were originally awarded. They were so flexible when we needing work done quickly - and they completed our entire roof in less than a day and it looks amazing. SO grateful we found them and would definitely highly recommend!!"

Aug 8, 2020

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"Did not use, because they would not get back to me with a quote, despite multiple attempts and despite coming out and actually walking the roof. If you don't want the job, then just say so. They had great reviews, but did not find the interaction to be anything special."

May 22, 2020

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"Showalter Roofing just replaced our roof, flashing and some gutters following a severe hail storm. Each step of the process was exceptional. Their estimator came when promised, was very efficient, competent and accommodating. The Showalter price was right in line with the insurance claim. All three crews (roof, flashing and gutters) arrived promptly and worked hard. They were friendly, courteous and competent. The roofers were especially careful to protect the planting beds and they cleaned up regularly and thoroughly. I had used Showalter 25 years ago to replace a roof on another home and was very satisfied. Our experience this time was identical - I could not recommend Showalter Roofing more highly."