Reliant Roofing LLC

Reliant Roofing LLC

Reliant Roofing LLC
8000 Belfort Pkwy Ste 200, Jacksonville FL, 32256 USA

Overview

About Us

This commercial contractor is a GAF Factory-Certified Contractor.GAF trains and tests thousands of the best roofers in the country and makes sure they're appropriately licensed and insured so they can offer the best guarantees and warranties.

At-A-Glance
Member Since:
9/17/2016
Certifications & Awards
*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products. Your dealings with a Contractor, and any services they provide to you, are subject to the Contractor Terms of Use.

Customer Reviews

Google
4.9 (416)

Google Reviews

Contractor reviews from customers on Google

  • "Reliant did such a great job on our roof replacement. Denelle was the best to work with and helped guide through the entire process and she continually went above and beyond. The roofing crew was very experienced and professional and led by a project manager to ensure quality and completeness. Reliant is a company that doesn't cut corners when it comes to quality and I would recommend them over other fly-by-night companies. How many other roofing companies have you seen bring a portapotty?"

    - D.M, May 6, 2022

  • "When we first called for an estimate for hurricane shutters, I didn't know what to expect. Living at the beaches in FL, we stress trying to secure our home almost every hurricane season. I had done a little research online but was nowhere near what I considered well educated on the subject. Kevin came to go over everything with me and was incredibly knowledgeable and friendly. He made it easy to understand what our choices were and what the best options were to fit our needs. They provided a really nice leather binder with information on all the different services they offer, which helped a lot going over things afterwards with my husband (who wasn't able to be present for the estimate). He also was amazing about tolerating my several follow-up emails asking for estimates on different combinations of products. Once we decided on exactly what we wanted, they were also able to set us up with a financing option that was one year with no interest. Matthew came out with his team to do final measurements and then order our materials. The materials took about 12 weeks in which time Matthew was sending me updates every couple weeks to make sure I was current on the latest progress. I really appreciated the check-ins! Once the materials were received I got an email with our scheduled installation date. The team showed up on install day, exactly when they said they'd arrive and were very nice. They got right to work and answered my tons of questions with a smile. We ended up getting colonial shutters, roll down shutters, and accordion shutters and they all exceeded my expectations! There is one colonial shutter that had some scuffing on it, likely from shipping to Reliant, but as soon as it was noticed, Matthew stated he was going to order a replacement and he would get it to us ASAP. The customer service with this company is phenomenal. We even came home today to a thank you package from Reliant including some cool Reliant swag! I highly recommend this company for all your hurricane shutter (and roofing) needs! They're worth every penny! We know who we're calling for our new roof in a couple years. 😊"

    - T.F, May 5, 2022

  • "Reliant installed a metal roof on my house last summer. As a result of their excellent work and professionalism, I had them return to install hurricane shutters. While the wait time for the manufacturer was lengthy, the hard work that went into the installation was top-notch. Matt Hirthe and his team did a terrific job. I am more than pleased with the product, the team and once again, this company. Keep up the good work!!"

    - T.B, Apr 18, 2022

See All Google
4.9 (416)

Google Reviews

Contractor reviews from customers on Google

  • "Reliant did such a great job on our roof replacement. Denelle was the best to work with and helped guide through the entire process and she continually went above and beyond. The roofing crew was very experienced and professional and led by a project manager to ensure quality and completeness. Reliant is a company that doesn't cut corners when it comes to quality and I would recommend them over other fly-by-night companies. How many other roofing companies have you seen bring a portapotty?"

    - D.M.

  • "When we first called for an estimate for hurricane shutters, I didn't know what to expect. Living at the beaches in FL, we stress trying to secure our home almost every hurricane season. I had done a little research online but was nowhere near what I considered well educated on the subject. Kevin came to go over everything with me and was incredibly knowledgeable and friendly. He made it easy to understand what our choices were and what the best options were to fit our needs. They provided a really nice leather binder with information on all the different services they offer, which helped a lot going over things afterwards with my husband (who wasn't able to be present for the estimate). He also was amazing about tolerating my several follow-up emails asking for estimates on different combinations of products. Once we decided on exactly what we wanted, they were also able to set us up with a financing option that was one year with no interest. Matthew came out with his team to do final measurements and then order our materials. The materials took about 12 weeks in which time Matthew was sending me updates every couple weeks to make sure I was current on the latest progress. I really appreciated the check-ins! Once the materials were received I got an email with our scheduled installation date. The team showed up on install day, exactly when they said they'd arrive and were very nice. They got right to work and answered my tons of questions with a smile. We ended up getting colonial shutters, roll down shutters, and accordion shutters and they all exceeded my expectations! There is one colonial shutter that had some scuffing on it, likely from shipping to Reliant, but as soon as it was noticed, Matthew stated he was going to order a replacement and he would get it to us ASAP. The customer service with this company is phenomenal. We even came home today to a thank you package from Reliant including some cool Reliant swag! I highly recommend this company for all your hurricane shutter (and roofing) needs! They're worth every penny! We know who we're calling for our new roof in a couple years. 😊"

    - T.F.

  • "Reliant installed a metal roof on my house last summer. As a result of their excellent work and professionalism, I had them return to install hurricane shutters. While the wait time for the manufacturer was lengthy, the hard work that went into the installation was top-notch. Matt Hirthe and his team did a terrific job. I am more than pleased with the product, the team and once again, this company. Keep up the good work!!"

    - T.B.

  • "We spoke to a few roofing companies about the storm damage done to our roof. I’m very happy we selected Reliant roofing, they did an amazing job from start to finish. They handled everything with our Insurance company making that process very simple. Compared to other companies I have seen in our neighborhood I have never seen any take the measures of Reliant, such as providing their crew with a portable toilet, and pressure washing our driveway after the work was finished. Then today we received a thank you gift, a nice gesture showing Customer Service truly isn’t dead this day and age, it is alive and well at Reliant!"

    - S.R.

  • "***Final Update*** We've had several big rains and no leaks. Super happy with the final result. I am impressed with the conviction in which they stand behind their work. I did not have the intention of raising this to a 5 star review. The level of work that was done changed my mind. ***Update*** They contacted me about my experience. They were very empathetic and shared my concerns with the quality of the work done previously. They came out to, hopefully, make one final repair. I was very impressed with the quality of this last repair. They even repaired a corner of the pitched roof that was outside the original scope of work. I was pleasantly surprised to find that the extra preventative measure was taken. They made it easy and there was no negotiation. They wanted to make it right and I believe they did. I can appreciate a company that stands by their work. I am hesitant to go to 5 stars yet, but once I feel confident in the repairs made (after a few good Florida rains) I will definitely re-evaluate. ****************** We had several bids on our flat roof. I had 2 roofers back out due to adding the Poly-ISO to get a slight pitch in my roof. These guys were the only ones that didn't want to remove the skylights and would guarantee them. I have had the roof almost a year now, and it's very frustrating. I pointed out the puddling the week after the roof was finished and was told it's normal. The system only gives me a 1/4" pitch, but I didn't expect the puddles to the extent I found. We've had to have 6 repairs to date, all in the same spot. The repairs are worse with every visit. You can see in the pics, they're just laying down more and more material. Now they're just going up the flashing. I haven't even started on my ceiling repairs yet because it leaks again every few months. They are prompt to come out for every call, usually without warning. I am just not sure when the leaks will actually be repaired and I can move on with renovations inside. For flat roofs, you might want to go another route."

    - P.K.

  • "Hands down this company is very knowledgeable, professional, thorough, cost competitive, and reliable. The day of my estimate Johnathan took the time to discuss and address my concerns. The production process from start to finish was exactly what I was promised and was expecting. The crew that arrived at my home were very respectful and considerate. My roof was replaced in 2days and the area fully cleaned afterwards. To the whole Reliant Roofing staff…..thank you for an awesome customer service experience. Will definitely refer this company to anyone!"

    - C.R.

  • "Wish I could give this company 10 stars. Their commitment to professionalism and quality workmanship is something rarely seen these days. Customer service is certainly their main priority. The work was documented with photographs showing each step of the project. The client manager, Jonathan Alley, checked in after the project was completed to make sure I was completely satisfied. Would definitely recommend this company anyone looking for a quality roofing company."

    - D.S.

  • "I am admittedly very particular about the way I want things done. It’s hard for me to trust people to do a good job because I know nobody is going to care about my stuff more than me. Knowing this about myself I am usually willing to pay top dollar for the best job and I still find things to nitpick about. That being said, I have no complaints. Reliant Roofing should really give themselves a pat on the back for satisfying an incredibly picky customer. The sales team is incredibly good at their job, shout-out to Vanessa. Everything went smoothly and professionally. They took care of a lot of paperwork stuff for me. It was awesome! We’ve already survived our first rain sessions with no apparent issues. I’m just happy. Thank you Reliant Roofing!!"

    - J.H.

  • "We purchased Bahama Shutters for the East Side of our home. Product had a very long lead time! I ordered during the 2021 Hurricane Season and they were installed 2 1/2 months before 2022 Hurricane season is due to start. We are very pleased with the final product. The crew was very professional in the installation and cleaned up after they were completed. If needed, we would seriously consider using Reliant Services again. William Collins Jacksonville Beach"

    - W.C.

  • "Professional and thorough work. Clean up was excellent. Follow up with additional services very prompt. Not the least expensive of quotes I received, but well worth the extra $$"

    - J.W.

  • "As it stands right now , STAY AWAY from this company unless you want to pay a premium price for a well below poor quality job , maybe they have some crews that’s good however. We were given a crew that has no business touching a roof or house at that. The PM was professional and well put together. He definitely is a great guy but him not being able to stay at the job site the entire time to watch the guys is a problem and should be fixed by the higher ups. But as far as the roof goes. We are in way worse shape now then we were prior. I feel like we just paid a company to come BOTCH up our roof 100% and add some new shingles We will see how long it takes for the repairs to be made that’s been addressed last week. You’d think it would be fast since they removed out oven vent completely and added holes in roof that’s not even needed. Will update review after repairs made and will add pics to show results. Good or bad. As stated in prior review posting , after the repairs were made that I would revise the review for better or worse , however you replied before hand , and made a comment stating I was just a tenant? Lol which is completely false!!!! I’m not sure why that was posted ? But luckily that’s not the case at all , I can only assume it was to discredit my review somehow , As far as the repairs go , Yes the guys that came out ,took their time and tried to address and fix everything that was wrong. As well as assist in any issue I had. I wish that we could have had them at first and avoided this all together but that didn’t happen , I hope going forward things can continue to go in the right direction , as we have many years to go before needing the roof replaced again , I hope you take my review as constructive , the company honored the work and came to make repairs."

    - J.J.

  • "Purchased new shutters for our home. Very high quality beautiful product and very professional company. Both Kevin and Jonathan have been great to work with and thoroughly explained options and pricing. Job was smooth start to finish with no unexpected surprises or issues. Very professional reliable company with high quality products. Would highly recommend to anyone."

    - R.S.

  • "***Update*** They contacted me about my experience. They were very empathetic and shared my concerns with the quality of the work done previously. They came out to, hopefully, make one final repair. I was very impressed with the quality of this last repair. They even repaired a corner of the pitched roof that was outside the original scope of work. I was pleasantly surprised to find that the extra preventative measure was taken. They made it easy and there was no negotiation. They wanted to make it right and I believe they did. I can appreciate a company that stands by their work. I am hesitant to go to 5 stars yet, but once I feel confident in the repairs made (after a few good Florida rains) I will definitely re-evaluate. ****************** We had several bids on our flat roof. I had 2 roofers back out due to adding the Poly-ISO to get a slight pitch in my roof. These guys were the only ones that didn't want to remove the skylights and would guarantee them. I have had the roof almost a year now, and it's very frustrating. I pointed out the puddling the week after the roof was finished and was told it's normal. The system only gives me a 1/4" pitch, but I didn't expect the puddles to the extent I found. We've had to have 6 repairs to date, all in the same spot. The repairs are worse with every visit. You can see in the pics, they're just laying down more and more material. Now they're just going up the flashing. I haven't even started on my ceiling repairs yet because it leaks again every few months. They are prompt to come out for every call, usually without warning. I am just not sure when the leaks will actually be repaired and I can move on with renovations inside. For flat roofs, you might want to go another route."

    - P.K.

  • "I did my research on this company. Based on various reviews and personal feedback I called them out for an estimate. I was very impressed with Ivan who conducted the survey. He was very thorough. He spent nearly two hours taking photos, measuring and answering my questions and concerns. The following day John from the sales team visited. He was very professional, but also very personable and easy to talk to. I enjoyed our conversation in general as he referred to Ivan’s survey. He discussed my project in particular and laid out my options regarding materials, color options etc. I chose the highest level of materiaIs and warranty package given my wish to never again have to re-roof my home. I was very comfortable with our discussion and decided to sign a contract for work. They were far from the low bidder, but I was looking for quality performance, not another disappointing ‘quick fix’. There was a six week lag before project started primarily due to the holiday season. Now (most importantly) the actual work of the roofers themselves. The crew was non-English speaking, which John and I had discussed previously. This was expected and absolutely not a problem for me. They worked very hard, were highly skilled and did a good job of caring for property and cleaning the work area. I communicated through two project managers, Matt and Mario. One or the other was onsite the vast majority of the time to coordinate materials, keep the work flowing and answer my questions. I appreciated the presence of both men. In particular I would like to mention that Mario, in my opinion, was the key to a successful completion of the job. Being bilingual he was essential in acting as a bridge between myself and the work crew. It was clear that they had a high level of respect for him. He stayed in contact with me and quickly responded when I had questions. I highly recommend Reliant as is clearly represented in this review."

    - R.T.

  • "As it stands right now , STAY AWAY from this company unless you want to pay a premium price for a well below poor quality job , maybe they have some crews that’s good however. We were given a crew that has no business touching a roof or house at that. The PM was professional and well put together. He definitely is a great guy but him not being able to stay at the job site the entire time to watch the guys is a problem and should be fixed by the higher ups. But as far as the roof goes. We are in way worse shape now then we were prior. I feel like we just paid a company to come BOTCH up our roof 100% and add some new shingles We will see how long it takes for the repairs to be made that’s been addressed last week. You’d think it would be fast since they removed out oven vent completely and added holes in roof that’s not even needed. Will update review after repairs made and will add pics to show results. Good or bad."

    - J.J.

  • "I was on a tight timeframe and Reliant got the job done early. They were very clean and perform repair quickly and neatly. In my opinion the roof looks better than when it was first installed 30 years ago."

    - J

  • "Hurricane shutter installation. Fabulous work. This is my second home that I have used Reliant. I would not consider any other company. They were spot on in every area. This is the only business in North Florida that I am totally impressed with. Highly recommended"

    - P.G.

  • "I highly recommend Reliant Roofing. They were very professional and completely took charge of absolutely everything involved with my new roof installation project. If any problems arise they are on it right away. They do top quality work and make sure that you are completely satisfied with the job when it’s finished. It was a pleasure to do business with them."

    - K.M.

  • "The re-roofing project completed by Reliant roofing can only be described as exceptional. Client Manager Jonathan Alley took the time to explain what the roofing project would entail, answered my numerous questions and thoroughly explained the various options in detail so that we could make a solid decision that was right for us. Additionally, the Reliant Roofing production team kept us informed throughout the scheduling process so there were no surprises. And finally, the professional crew that Mario Chaves led were always on time, worked long hours, assured that the property was protected while the work was taking place and cleaned up the work area each day. All in all, we are extremely satisfied that we selected Reliant Roofing for our project and would recommend them to anyone planning a re-roofing project."

    - D.R.

  • "Highly recommend this company. They are very professional, efficient, do great work and extremely communicative. Kevin and Autumn are especially helpful. They really went above and beyond to make the process easy for me. If you need a new roof, this is the company to use."

    - H.V.

  • "John Waugh (salesman), Luis (project manager) and the entire production team were outstanding in all respects. Luis contacted me throughout the project to provide updates. And to top it off, they provide a wind mitigation inspection report for lowering homeowners cost and they pressure wash the sidewalks and driveways, leaving the place looking better than when they began. Can't say enough good about them."

    - K.F.

  • "I normally do not write reviews about company performance, but Reliant Roofing deserves an overwhelming recommendation after they replaced the roof on my family's house. From the initial consultation to the finished job, Reliant Roofing exhibited exemplary professionalism and care. They walked my family through the roofing replacement procedure and maintained constant communication throughout the process. They answered all of the questions and concerns I had before hiring them. When installation day arrived, their workers were on time and respected the property by meticulously cleaning the worksite after each day they were there. The site manager provided daily progress updates with photos which helped a lot. The new roof is gorgeous. Reliant Roofing's professionalism, attention to detail, and flexibility should not be overlooked if you are in the market for a total roof replacement or any other service."

    - M.R.

  • "My experience with Reliant Roofing was amazing! I felt the process was seamless from start to finish. They left my property clean and I felt important as a customer and not just a number. Thank you to the whole team who helped us through this overwhelming project!"

    - N.R.

  • "I cannot say enough good things about the installation team headed by Julian Castillo. Their skills were very apparent during the job and now the completed metal roof looks great! But what most impressed me about this team was their work ethic and their willingness to work continuously on a metal roof at feel-like temperatures over 100 degrees. And always smiling...great ambassadors for Reliant. This team of workers you have and the job they do makes your company look great!"

    - R.B.

  • "I couldn’t have been more pleased. From beginning to end the process was seamless. There were no surprises. Mario Chavous was the project manager and I can’ t praise him too highly. He was very professional and very courteous. In all my years of dealing with house repairs this was by far the best experience that I have had. Kudos to Reliant"

    - H.D.

  • "My experience with Reliant Roofing was exceptional!!! I want to give a special shout-out to Gabe who was our client manager, he helped us immensely from start to finish. From initial inspection; pricing, working with insurance etc, Gabe was extremely responsive. The production team was excellent in scheduling, roof installation, and clean up. The crew was outstanding, showed up on time, and worked very hard!!! This was my first time replacing a roof, and I will surely use Reliant Roofing again in the future. I highly recommend Reliant Roofing!!!"

    - R.M.

  • "Craig and his team was AWESOME to work with! His attention to detail and attentiveness when working through a roof replacement was textbook. Professionalism among his team made the process very simple and transparent. For all things roofing, Relaint is the right choice! 5 STARS!"

    - J.H.

  • "My experience with Reliant Roofing was exceptional and more importantly stress free. Every question was answered honestly and every foreseeable (and unforeseeable) issue was taken care of from the beginning to the end of the installation. Follow up was outstanding. Reliant kept us well informed throughout the planning, scheduling and installation process. The work was completed quickly and efficiently. I absolutely recommend Reliant if you are looking for a high quality and stress free experience!"

    - D.D.

  • "This is my third time using Reliant, at two houses. They are fast, friendly, and do high quality work. The only reason why it was even a third time is because I skipped on a service they said I needed last time, and they ended up being right. Could have saved time, money, and some headaches if I would have went with their advice the first time. Thanks for all the hard work!"

    - G.A.

  • "My experience with Reliant Roofing was exceptional. Gabe took care of every detail from the beginning to the end. Reliant helped facilitate the entire insurance process to make it as easy as possible. The work was completed quickly and efficiently with excellent communication throughout the entire process. Absolutely recommend!"

    - C.L.

  • "Very satisfied with the entire roof replacement experience with Reliant. Mario the site foreman was there for the entire project to answer any questions and his crew were non stop hard workers who really know what they are doing. The roof looks great and the cleanup after was perfect. After seeing a house down the street have to have a new roof torn back off because of a failed town inspection we were glad we went with Reliant and their fabulous reputation. Thanks to the entire team."

    - M.E.

  • "Worked with many roofing companies in seven different states over the past 40 years as a project manager for a large design build company. Reliant Roofing was equal or better than the best of the best. Remarkably knowledgeable, highly organized and efficient, they use only the best equipment, materials, workmen and methods. Interviewed six other roofing companies and I can safely say Reliant is in a class of their own. Highly recommend."

    - G.E.

  • "We were very impressed by the service of the staff and the workers. Throughout the whole process we never felt like things could not be addressed. I would recommend this this company for all your needs, I and my family will always be grateful for the time and craftsmanship at our home. If you are looking at other companies please stop, you will not find a better one company."

    - W.S.

  • "I checked with two local companies about hurricane-rated Bahama shutters and other options for protecting my home, purchased in April 2020. I chose Reliant and I’m glad I did. The quality of the shutters and hurricane-rated window screens they installed appear to be second-to-none. Kevin did a great job on the estimate, performing a detailed fact-find, making money-saving suggestions along the way, and proposing Reliant’s solutions very professionally. He kept me updated on the status of my order during manufacturing and made sure the screens and shutters got installed ASAP. Mike, Matt, and Dan got the job done in two days, and were great to work with, throughout. They kept me informed of situations they noted as they installed the hardware around the home that might need maintenance or repair. I’ll be talking with them more on this and a new roof before long. Great company, great products, great crew! Very happy!"

    - D.H.

  • "Gabe Basart, our Client Manager, took care of everything; from the insurance company to getting our desired color shingle, Gabe was very responsive. The process to remove and install the new roof was quick and without issues. The team working with Felipe Cuartas, our Project Manager, were great. They cleaned up at the end of each day, covered any exposed area of the roof, and were efficient and diligent in their work. The coordination of all the tasks: delivery of materials, dumpster, port-o-potty, and installation of the replacement gutters all happened smoothly - never had to ask what was going on. Start to finish in under 4 days! Great job!"

    - R.G.

  • "I checked with two local companies about hurricane-rated Bahama shutters and other options for protecting my home, purchased in April 2020. I chose Reliant and I’m glad I did. The quality of the shutters and window screens they installed appears to be second-to-none. Kevin did a great job on the estimate, performing a detailed fact-find, making money-saving suggestions along the way, and proposing Reliant’s solutions very professionally. He kept me updated on the status of my order during manufacturing and made sure the screens and shutters got installed ASAP. Mike, Matt, and Dan got the job done in two days, and were great to work with, throughout. They kept me informed of situations they noted as they installed the hardware around the home that might need maintenance or repair. I’ll be talking with them more on this and a new roof before long. Great company, great products, great crew! Very happy!"

    - D.H.

  • "Ref: hurricane shutters This is the most professional company I’ve come across in a long time. They were magnificent and highly recommend to all that are thinking of hurricane shutters. The cost was very reasonable. The crew that worked my home were very caring and careful. I can’t say enough good things about the crew or company Whenever I need roof work I will be calling them. Mike Mat Dan Chantry, great job!!!😁👍"

    - R

  • "Overall great experience with Reliant... we were very impressed with their professionalism, the constant communication, and the quality of work. We have used other roofing companies in the past and I would say none of them compare with this company. They are one of the larger roofing contractors in town, and I see why they have grown to the size they are. Each person we dealt with was always quick to respond and very friendly. Very nice thank you package sent to us in the mail as well. Would definitely hire them again."

    - M.M.

  • "EXCELLENT-AWESOME!! From start to finish, working with Reliant was first class. From the initial inspection, pricing details, scheduling, roof installation and end of job follow up. All team members were professional and you could set your clock to the time the roof installers showed up to the job site in the morning to the time they left each evening. The roof installers were diligent in their work, with minimal breaks and little chatter. Each morning and afternoon the job supervisor checked in with me for progress reports and to solicit any questions. The roof looks great and after a hard weekend of rain, NO LEAKS. The job site was thoroughly cleaned and driveway power washed after completion. Well job Reliant team."

    - M.W.

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