Using video conferencing, virtual home remodeling tools, and digital samples, you can help your customer through all of their major decisions remotely. There are lots of great video conferencing tools available including Zoom, Skype and Google Hangouts. The GAF CARE Team chooses Zoom for its ease of use.

Tips for Virtual Meetings

Here are a few tips on hosting a successful video meeting.

1. Pay attention to your background. Folks who are focused on reading the titles in your bookcase may not be focused on the important information you’re trying to share. Clean up the space behind you to remove distractions.
2. Choose a good camera angle. The camera in your laptop computer might create the infamous “up the nose” view. If you can, locate the camera at eye-level to help create the feel of a face-to-face conversation. Also, sit far enough from the camera that you are not filling the screen. Again, create the distance you would be comfortable with if you were meeting in person.
3. Use appropriate lighting. If you don’t have video lights, set up some gentle indirect lighting. Don’t sit in front of a bright window — the contrast makes faces hard to see.
4. Check your audio. Some built-in computer microphones create an echoey sound, like you’re speaking in a box. If you can, use a headset microphone to create a more conversational feel.
5. Test your system — whether it’s a simple Facetime or a more sophisticated video meeting service — before making the customer call