Storm Response

Storm Response

When a home or business has been hit by a storm, owners need a trustworthy and reliable roofing contractor to help assess the damage and make the necessary repairs. GAF has put together this storm guide to help contractors and distributors spring into action and assist their neighbors who have been caught in nature’s path.

Here are a few tips to follow when assessing storm-related damage. If you do find damage, be sure to call a local, reputable roofing contractor right away. After storms, you may receive solicitations from unfamiliar contractors looking for work. To find reputable, factory-certified contractors in your area, visit the GAF contractor locator at:

INSIDE: Begin in the attic, if it’s accessible, during the daytime.

OUTSIDE: You may be able to see most, if not all, of your roof from ground level. Walk around your house, examining the roof for these signs of damage.

UP THE LADDER: If you are comfortable climbing a ladder and the weather conditions allow you to do so safely, you can get a better look at your roof up close.

Helping Homeowners

As a contractor, it’s important to educate homeowners about their options. GAF Shingles pass torturous requirements that help predict long-term shingle performance. Check out our Extreme Shingle Testing video to see how much these shingles endure to protect a home.

In addition to our popular shingles like Timberline® Shingles (North America’s #1-selling shingles) and our line of Designer Shingles, GAF also offers two great shingle options to help prevent future storm damage: 

  • Timberline® ArmorShield™ II SBS Modified IR Shingles
  • Grand Sequoia® SBS Modified IR Shingles

These shingles offer excellent wind ratings, pass the industry’s toughest impact-resistance UL 2218 Class 4 test, and deliver Advanced Protection® Shingle Technology to help reduce the use of natural resources. Plus, homeowners may qualify to receive insurance discounts (check with insurance agent for details).

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Helping Businesses

Storm damage to commercial roofs can take on a different form as compared to residential roofs. Common types of damage to low-slope roofs include:

  • Membrane bruising from hailstone impact
  • Fracturing, which can be visible or hidden
  • Granule/surfacing loss caused by hailstones
  • Blistering/splitting due to impacts
  • Moisture entry causing cuts, punctures, tears, or other damage
  • Metal work/skylights/equipment damage that can result in leaks

GAF EverGuard® TPO membranes far exceed the performance of “standard” TPO membranes. EverGuard® Fleece-back TPO even has system configurations for enhanced hail resistance.

How Do I Find A Contractor?

GAF has different levels of contractor certification. Our top-level GAF factory-certified Master Elite® Roofing Contractors are:

  • Required to maintain insurance

  • Licensed by their state/province/territory*

  • Trained to install GAF products

  • Established in the local community with a history of installing roofs 

Plus, less than 2% of roofing contractors have qualified for this prestigious status!

Read our blog for tips on how homeowners can select the right roofing contractor. Then, search for a GAF factory-certified contractor near you.

*Applies in states/provinces/territories where all roofing contractors are required to be licensed

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How To Deal With Insurance

Once you choose a contractor, they will recommend you call your insurance company and file a claim. In most cases, your insurance company will send out an insurance adjuster to evaluate the damage and settle the claim with you. Most insurance adjusters are experienced with many elements of a home’s construction, but they may not be roofing experts or have the ability to climb on your roof — so have your GAF factory-certified contractor meet your adjuster at your home.

Here are some other things to consider:

  • The settlement amount will likely be able to pay for a new roof similar to what you had before.
  • This is a great time to choose the roof and shingle color you want.
  • Consult your GAF factory-certified contractor to share options with you.

Although it is often a good idea to seek professional advice rather than settling your insurance claim on your own, a few cautionary words:

  • After a storm, many people claiming to be roofing experts or insurance claim experts will begin knocking on your door. They’ll claim that you have damage and that they can “get you a new roof.” Many will ask you to sign a “contingency agreement” so they can climb on your roof and take a closer look. This document legally binds your claim to their company.
  • Do not sign anything with anyone until you are sure who you are doing business with and you have determined that you would like to do business with them. While many of these folks are good, hardworking roofing professionals, some may not be.

Make sure your contractor is licensed to perform roofing services in your state or municipality. Ask to see a copy of their insurance certificate and call to confirm it is current. Request local referrals and call some to see if they are legitimate.

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