Life After COVID-19: How to Resume Your Business and Safely Get Back to Work

By Satta Sarmah Hightower 09-29-2020
QUICK SHARE
Tag Icon

Many states are beginning to fully or partially reopen after COVID-19 brought the economy to a halt. However, if you're ready to get back to work and begin serving customers again, there are several guidelines you need to consider to keep yourself, your employees, and your customers safe.

Here are some suggestions for how to resume business as safely and productively as possible:

Reconnect with Customers and Prospects

One of the first things you can do to restart your business is reach out to former leads who put their projects on hold during the pandemic.

Many customers may still be hesitant about moving forward, but you can try to reassure them by sharing your company's COVID-19 safety policies. Detail the strategies you'll follow to limit face-to-face interactions and potential exposure, such as handling all customer communications virtually.

You can also incentivize prospects by offering a special for new customers, such as a discount for certain types of projects. It might feel challenging to offer discounts if your company lost business during the shutdown, but providing some type of customer incentive could help to fill up your sales pipeline.

For previous buyers, you may want to consider adding a service and maintenance division or begin selling other verticals such as gutters, windows and siding to re-engage satisfied customers who have already experienced your work.

Prioritize Projects

Since construction is considered an essential business in many states, you may have continued working on certain roofing projects during the shutdown. However, now that the economy is beginning to reopen, you may have customers anxious to get started on projects they had put on hold—on top of the urgent repairs or replacements you already had in the pipeline.

Consider several approaches to prioritizing new or backlogged projects. First, you could prioritize customers' needs based on project requirements and deadlines. For example, if a homeowner has had major roof damage and needs to be back in their home by a certain date, you might want to start on that project first.

The project's budget is also an important consideration, especially if cash flow is an issue for your business. If a customer has a large project with a big budget, it may be good to get started on that project sooner rather than later.

In addition, staffing and resources might dictate which projects you can tackle. You may have had employees who fell sick and are recovering or employees who have moved onto other jobs after work slowed down at your company. Limited manpower could prevent you from taking on certain projects right away, so you may have to focus on smaller or fewer roofing jobs to start. Consider all these factors when you're deciding which projects to prioritize.

Keep Employees and Customers Safe

Employee and customer safety are two of the biggest considerations to think through when it comes to resuming work after COVID-19.

Many states have provided safety guidelines for the construction industry, including ensuring employees at job sites wash their hands for at least 20 seconds with soap and water, or use hand sanitizer with at least 60% ethanol or 70% isopropanol before leaving the site if handwashing isn't possible.

You should make sure employees practice social distancing both inside the office and on job sites. When and where it makes sense, you may want to allow employees to work from home. Paperwork and phone calls can all be handled virtually, so there's not a strong a need for administrative staff to be in the office all the time.

On job sites, workers should always wear masks and avoid handshaking and close personal contact as much as possible. They also should limit face-to-face meetings with customers and instead opt for virtual meetings using applications like Facetime, Google Hangouts, Skype, or Zoom. GAF offers several digital tools, like GAF QuickMeasure and GAF e360, to help you remotely take measurements and build 3D renderings from smartphone photos. Use these tools to your advantage to maintain employee and customer safety.

Getting Back to Business

Even though states are beginning to reopen, the health risks of COVID-19 haven't disappeared. It's more important than ever that your business takes steps to protect employees and customers, even while you try to deliver the best service possible.

If you are ready to get back to work, visit your state or local health department's website for more specific guidance about how to safely resume business operations. Using these resources can put you in the best position to safely and successfully run your business during this challenging time and help your company adjust to this new normal.

ABOUT THE AUTHOR
Satta Sarmah Hightower is a freelance writer who covers business, healthcare and technology topics for a wide range of brands and publications. A former journalist, Satta holds a bachelor's degree in journalism from Boston University and a master's degree in journalism from Northwestern University's Medill School.
LATEST UPDATES
Shirley Mejia, Owner of Premier Home Renovations, shares how her dad inspired her to get into the roofing industry and how hard work always pays off. For tools and resources that can support your business goals, visit GAF's contractor resources.
Understanding your attic ventilation options can lead to higher quality roof system installations, which in turn boosts your business and helps keep your customers happy. Sounds like an all-around win, right? Fortunately, installing the right attic ventilation options can be a bit simpler when you know how to calculate the proper amount of ventilation and choose the right products for the job.
We've all struggled, to one degree or another, to stay productive during the coronavirus pandemic. For example, when I drove away from GAF Headquarters in mid-March, I expected to work from home for, at most, a few weeks. As those weeks stretched into months, my co-workers and I have used digital tools to stay connected and productive.
A built up roof system is a popular choice for buildings with low-slope or flat roofs. Often referred to by the acronym BUR, this system has been used for 100-plus years in the U.S. What makes BUR systems so popular? They are known for providing excellent protection due to their redundant nature because they are made up of multiple layers of ply sheets and asphalt. These layers are then topped off by a cap sheet or a flood coat of asphalt and granules. The multiple plies provide resistance to weather and heavy-duty protection for the building.
If you've been putting off your roof repair or replacement because you're not ready for a big upfront expense, you may want to consider a payment plan. Many homeowners use the power of financing to pay in manageable installments over time rather than all at once.
I know, taxes are boring. But let's face it: for many property management businesses – both big and small – our tax bill represents one of our most significant expenses. The smartest executives I know don't make their decisions solely based on taxes. But they do take into consideration the tax effect of any significant investment or expenditure before making them.
This blog contains information created by a variety of sources, including internal and third party writers. The opinions and views expressed do not necessarily represent those of GAF. The content is for informational purposes only. It is not intended to constitute financial, accounting, tax or legal advice. GAF does not guarantee the accuracy, reliability, and completeness of the information. In no event shall GAF be held responsible or liable for errors or omissions in the content or for the results, damages or losses caused by or in connection with the use of or reliance on the content.

Interested in sharing or republishing our content? We kindly ask you to adhere to our guidelines.