Frequently Asked Questions
Why Are Warranties Important?
A new roof is a big investment, typically involving thousands of your hard-earned dollars and lasting 25, 30, 40 years, or more. As with any big investment, knowing in advance what your warranty covers could save you thousands in the event that problems arise with your roof.
What Are The Chances Of Having A Problem With My New GAF Roof?
Based on our state-of-the-art manufacturing process, the odds of having a problem with a new GAF roof are minuscule. On the other hand, while serious problems with GAF roofing materials are rare, if you were to have a problem, it can be as expensive to fix as your roof originally cost. So while the risk of having a problem is low, the cost if you do have a serious problem can be high.
What About Problems With Installation?
GAF’s studies indicate that more than two-thirds of the problems that people experience with their new roofs are due to the contractor’s workmanship — not the roofing materials. This is an important distinction to keep in mind when deciding on warranty coverage.
What Should I Look For In A Roofing Warranty?
Basically, there are two types of coverage that you should ask your contractor about: coverage against manufacturing defects in the materials and coverage against workmanship errors.
Tell Me About Coverage Against Manufacturing Defects...
As far as we know, all manufacturers provide a warranty against manufacturing defects for their roofing products, although your exact coverage will vary depending on the brand. For example, most architectural shingles carry a Lifetime* limited warranty against manufacturing defects, while most 3-tab shingles carry a 20, 25, or 30 year limited warranty against manufacturing defects. Each warranty has its own specific terms and conditions, so it’s important to read each warranty carefully. Keep in mind that, if you are not the original owner of the shingles on your roof, you may not have coverage under the manufacturer's warranty; most manufacturers, including GAF, limit coverage to the original owner and the first subsequent owner as long as the new owner notifies the manufacturer of the change in ownership as set out in the limited warranty.
The warranty on the other components that make up your roofing system can vary from as little as a few months to Lifetime. While the shingle you choose may have a warranty that lasts for 30 years or even Lifetime, some (or all) of the other components that make up your roof may not—so if they cause a problem with your roof, you may not have the coverage you need. That’s why GAF offers three different warranties (see warranty comparison chart) that include coverage for your entire GAF roofing system.
What Is GAF’s “Smart Choice® Protection Period”?
GAF’s warranties come with a special provision called the Smart Choice® Protection Period that provides extra coverage against manufacturing defects during the critical early years of your new roof. During this period, in the event that you experience a manufacturing defect on covered components, GAF will provide you with 100% replacement materials and the reasonable cost of labor to install them. This is important because some roofing warranties may only provide replacement materials, but not the labor to install them.
What Is The GAF Weather Stopper® System Plus Ltd. Warranty?
The GAF Weather Stopper® System Plus Ltd. Warranty provides coverage against manufacturing defects for all major GAF components on your roof (not just your shingles) — so you’ll have the peace of mind of knowing that, if any covered roofing component fails, it will be covered by the warranty (see ltd. warranty for complete coverage and restrictions). The warranty is available through GAF's factory-certified contractors, and is a low-cost way to get up to 50 years of non-prorated coverage (against manufacturing defects) on your new roofing system. For the small additional cost of the System Plus ltd. warranty, this is probably the best value you can get for your investment.
How Can I Also Get Coverage Against Workmanship Errors?
Many roofing contractors provide their own warranty against errors in workmanship, sometimes for as long as ten years or more. Obviously, that coverage is only good for as long as the contractor remains in business. Since roofing is a “high-turnover” business, the majority of roofing contractors are out of business within five years — far less than the life of your new roof — making their warranty worthless and leaving you with nowhere to turn in the event that you have a workmanship problem.
Are There Any Manufacturers Who Will Cover The Contractor’s Workmanship?
GAF's Golden Pledge® Ltd. Warranty was the first manufacturer’s warranty to cover both manufacturing defects and the contractor’s workmanship (see Golden Pledge® Ltd. Warranty for complete coverage and restrictions). Whether or not your contractor remains in business, GAF will stand behind his workmanship for 25 years! The Golden Pledge® Ltd. Warranty is available only through GAF Master Elite™ Contractors, who are factory-certified by GAF. The warranty even includes an inspection by GAF’s factory-trained inspectors after your new roof has been completed to ensure proper installation. ** It is the strongest, safest warranty available in roofing today. Your Master Elite™ Contractor can provide a price for the warranty when he gives you a quote for your new roof.
How Do I File A Claim If I Have A Manufacturing Defect On My GAF Shingles?
Before you proceed, if possible you should locate a copy of your GAF warranty and a copy of the contractor’s invoice, contract, or original estimate. You will also need to provide the date applied, proof that you were the owner when the shingles were installed (or that the warranty was properly transferred to you), and the number of squares applied (1 square = 100 square feet). Then call our Warranty Service Department toll-free at 1-800-458-1860, and let us know the nature of your complaint.
Where can I find more information about the Timberline Class Action Settlement?
GAF settled various class action lawsuits that alleged premature cracking of certain Timberline shingles produced between 1998-2009. For more information about the settlement, please visit www.roofsettlement.com or call 1.866.759.6518. You may also send an email to firstname.lastname@example.org.
* The word “Lifetime” means as long as the original individual owner of a single family detached residence (or the second owner in certain circumstances) owns the property where the shingles and accessories are installed. For owners/structures not meeting above criteria, Lifetime coverage is not applicable.
** Inspection is limited to the GAF covered components on your roof, and excludes incidental components such as gutters, skylights, etc.